.svg){kind=small}
Omnichannel 
Customer Service 
Cloud Call Center 
CRM Software 
Chatbot Software 
Sales CRM 
Instagram API Watch out the Qontak video
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
INDUSTRIES
-
Features
Drive revenue and improve engagement with trusted and scalable WhatsApp API
WhatsApp Business API enables businesses to build better customer experiences with seamlessly integrated applications.
- Send one-way WhatsApp messages with API for OTPs or promotions
- Serve with personalized messages on WhatsApp and other channels
- Seamlessly integrate WhatsApp API to your own platforms
- Increase customer trust with WhatsApp’s official green tick badge
Trusted by 35,000+ business worldwide of all sizes
Enhance your customer engagement on a reliable platform for better higher revenues
More than 1 billion
people message with a business each week on WhatsApp worldwide.
82%
of online adults in worldwide message with a business at least once a week.
80%
of adults want to communicate with businesses in the same way they do with friends/family.
Mekari Qontak WhatsApp API solutions to meet all of your customer engagement needs
Enable end-to-end conversational marketing, sales, and support experiences on WhatsApp by designing and deploying use cases through a unified platform
Build a powerful customer trusts with the verified green tick badge
- Proving legal business registration with official documents
- Building a well-known and reputable business brand
- Increased credibility for your business
Reach a broader & wider audience instantly with WhatsApp blast
- Send out unlimited broadcast messages at once without saving contacts
- Build intimacy with personalized and scheduled messages
- With the official WhatsApp API, send messages safely without getting banned
Enhance customer service and sales with leading AI chatbot technology
- Easy chatbot implementation, drag & drop settings with no coding required
- Provide customers with convenient, personalized, and timely assistance on all channels
- Automate CS and reduce operational costs using a conversational virtual assistant
Maximize engagement with personalized & necessary messages
- Integrate to your own app and send OTPs in a timely manner
- Increase customer loyalty with birthday messages & promotions
- Create automated status update messages for deliveries & orders
Ensures efficient customer support to enhance customer satisfaction and experience
- Automating the process of completing customer tickets
- Streamlining the customer service process
- Implementing an advanced agent routing system
What is WhatsApp API?
WhatsApp API or WhatsApp Business API is a tool for all business types and sizes to improve WhatsApp interaction through advanced features. These features include automated responses, WhatsApp chatbot, personalized interactive messaging, official checkmark certification, and unlimited broadcast messaging.
The WhatsApp API also functions as a bridge between WhatsApp and other applications, such as Omnichannel or a CRM. Companies can also integrate their WhatsApp API to certified WhatsApp Business Solution Providers (BSP) such as direct messaging softwares and client relationship management providers such as Mekari Qontak.
How to get WhatsApp Business API?
To get the WhatsApp Business API, you must follow the three easy steps below:
1. Set up a phone number that can receive international calls and SMS.
2. Register your phone number with Mekari Qontak, an official WhatsApp Business Solution Provider (BSP). Our team will assist you with registration and document upload for business verification.
3. Verify your Facebook Business Manager account with company details. Once completed, you can start using the WhatsApp API.
How much does WhatsApp API cost?
WhatsApp API prices differ depending on business initiation and user or customer initiation.
User initiation (BIC) fee of US$0.018 per message in one chat session (24 hours) for Indonesian numbers. Meanwhile, Business initiation conversion is charged US$0.031 per message for the same conditions.
Learn more about WA API pricing here.
Why use the WhatsApp Business API?
- Access to a large user base: WhatsApp has billions of users worldwide, allowing businesses to reach a broad audience.
- Enhanced customer engagement: WhatsApp lets businesses interact with customers in real time, providing personalized and efficient customer support.
- Popular and preferred messaging platform: Many customers prefer using WhatsApp for communication, making it a convenient channel for businesses to connect with their target audience.
Meet your customers any where they like in one platform
Integrate WhatsApp Business API to your platform in seconds
Scale communications and enhance engagement to unlock new growth opportunities with WhatsApp API flexible to all developers
- Access detailed API documentation
- Various programming languages
- Create custom message templates
const url = 'https://service-chat.qontak.com/api/open/v1/templates/whatsapp'; const options = {method: 'GET', headers: {Authorization: 'Bearer {{access_token}}'}}; try { const response = await fetch(url, options); const data = await response.json(); console.log(data); } catch (error) { console.error(error); }import http.client conn = http.client.HTTPSConnection("service-chat.qontak.com") headers = { 'Authorization': "Bearer {{access_token}}" } conn.request("GET", "/api/open/v1/templates/whatsapp", headers=headers) res = conn.getresponse() data = res.read() print(data.decode("utf-8"))using System.Net.Http.Headers; var client = new HttpClient(); var request = new HttpRequestMessage { Method = HttpMethod.Get, RequestUri = new Uri("https://service-chat.qontak.com/api/open/v1/templates/whatsapp"), Headers = { { "Authorization", "Bearer {{access_token}}" }, }, }; using (var response = await client.SendAsync(request)) { response.EnsureSuccessStatusCode(); var body = await response.Content.ReadAsStringAsync(); Console.WriteLine(body); }AsyncHttpClient client = new DefaultAsyncHttpClient(); client.prepare("GET", "https://service-chat.qontak.com/api/open/v1/templates/whatsapp") .setHeader("Authorization", "Bearer {{access_token}}") .execute() .toCompletableFuture() .thenAccept(System.out::println) .join(); client.close();"https://service-chat.qontak.com/api/open/v1/templates/whatsapp", CURLOPT_RETURNTRANSFER => true, CURLOPT_ENCODING => "", CURLOPT_MAXREDIRS => 10, CURLOPT_TIMEOUT => 30, CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1, CURLOPT_CUSTOMREQUEST => "GET", CURLOPT_HTTPHEADER => [ "Authorization: Bearer {{access_token}}" ], ]); $response = curl_exec($curl); $err = curl_error($curl); curl_close($curl); if ($err) { echo "cURL Error #:" . $err; } else { echo $response; }“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
How does the WhatsApp Business API work?
The WhatsApp Business API works by either working directly with a WhatsApp Business Solution Providers (BSP) who will set up an integrated API solution with a software offering or directly integrating the WhatsApp API with a technology stack.
One reason why a business might work with a WhatsApp BSP is to enable software features like the use of WhatsApp for multiple agents on several devices. Customers can also receive quicker responses, supported by automated messages by virtual assistants on a WhatsApp chatbot app.
What are the benefits of WhatsApp API?
- Handle an unlimited number of customers with just one WhatsApp number
- Serve customers 24 hours, non-stop
- Let AI chatbots automate repetitive conversations and problem resolutions
- Obtain comprehensive reporting dashboards to monitor sales and customer service on WhatsApp
- Able to be integrated with CRM software to increase customer service experience
- Improve customer service performance to be quicker and more efficient
- Build customer loyalty with the green checkmark credibility feature
- Send unlimited broadcast messages at once to thousands of contacts with WhatsApp blast
- Save on operational costs with an affordable and automated WhatsApp solution
- Equipped with end-to-end data encryption to ensure the confidentiality of WhatsApp users
Is the WhatsApp API open to the public?
No, the WhatsApp API is not open to the public. While WhatsApp offers a suite of business APIs for interacting with business accounts and customers programmatically, it is primarily intended for marketing or sales.
Access to the WhatsApp Business API is unavailable for end-users and is typically provided to businesses through WhatsApp Business Solution Providers (BSP). This API may involve charges depending on the specific needs and type of business operations. You can calculate your estimated budget with our WhatsApp pricing calculator.
Additionally, it’s important to note that certain types of businesses, such as those related to gambling, adult content, and alcohol, are not allowed to be promoted using this platform.
Notes: Access to the WhatsApp API is controlled and requires approval from WhatsApp and its authorized partners.
What is the difference between a WhatsApp Business Account and API?
WhatsApp Business Account is a regular WhatsApp account for businesses. It allows you to interact with customers using the WhatsApp app. It’s suitable for small-scale customer communication and doesn’t involve programming.
WhatsApp API is a more advanced option for larger businesses. It enables automated messaging and integration with business systems. Developers use the API to build custom solutions for handling large volumes of messages and managing customer interactions programmatically. With WhatsApp Business API, you can easily use the official WhatsApp bulk sender and other advanced features to support your business needs.
How to create a WhatsApp API in Meta?
You must use a WhatsApp Business Solution Provider (BSP) to create a WhatsApp API. Meta (formerly Facebook) provides APIs for businesses to connect with WhatsApp through these WhatsApp BSPs.
You can apply for access through Mekari Qontak as an official WhatsApp Business Solution Provider and set up your WhatsApp API for business communication.
Can I upgrade from WhatsApp Business to the WhatsApp Business API?
No, WhatsApp API is not free. Businesses must pay WhatsApp Business Partner fees and pricing costs based on their WhatsApp conversations to send and receive messages through the WhatsApp API.
Is WhatsApp Business API free?
WA API prices differ depending on business initiation and user or customer initiation.
User initiation (UIC) fee of 0.0482 USD per message in one chat session (24 hours) for Asia Pacific numbers. Meanwhile, Business initiation conversion (BIC) is charged 0.0742 USD per message for the same conditions.
Please note that this price may vary depending on the country of origin. You can learn more about WA pricing here or calculate the estimated costs required with our WhatsApp Pricing Calculator.
Is WhatsApp Business API available for everyone?
WhatsApp API is only available to medium and large businesses. So, WhatsApp business API is also called “WhatsApp Enterprise”.
For small businesses, getting approval is nearly impossible. They can use the free WhatsApp Business Application and use several features, such as sending instant messages (non-interactive messages)
Build the most engaging customer experience with WhatsApp API from Mekari Qontak
Start connecting with customers via WhatsApp API, integrate and use now; pay as you go.
Education 
Financial 
Healthcare 
Tour & Travel 
Hospitality 
Logistics 
FMCG 
Retail 
Information Technology 
Outsourcing 
Customer Service 
Marketing 
Human Resources 
For operations team 
Partnership
Referral
WhatsApp Sales