New Airene integration

Boost agent performance with Airene

Enhance the quality of your customer interactions with Airene’s advanced summarization and paraphrase features.

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Discover Airene's capabilities for customer experience

Summarization and recap
Paraphrasing

Challenges faced by CS agents without Airene

Time-consuming context gathering

Agents spend more time understanding the context from previous conversations, increasing the risk of miscommunication which can negatively impact the resolution process and customer satisfaction.

Inconsistent communication quality

Agents may struggle to maintain a consistent tone of voice and to ensure their communication style adheres to the professional standard when talking to the customers.

Reduced agent productivity

Agents must handle all aspects of communication manually, leading to increased work load, higher stress levels, and decreased overall productivity.

Revolutionize your customer service quality

Increase efficiency and productivity

Agents can easily access summarized conversations and improve response time.

Improve the accuracy of decision-making

Agents can quickly refer to past interactions, allowing more efficient and personalized assistance.

Effective conversation paraphrasing

Agents can effortlessly rephrase their responses to match the company's tone of voice.

Reduce operational costs

Agents can ensure consistent adherence to the company's guidelines.

Maximize customer experience

Seamless handovers between agents are facilitated by automatic summaries, ensuring service continuity without delays.

Automated chat translation

Responses can be quickly translated between languages.

Trusted by 35,000+ businesses in Southeast Asia

“We use the paraphrasing feature to generate varied responses according to needs. This not only helps us to provide more professional and effective responses, but also drives customer satisfaction levels.”

Erwan Sasmito

Customer Solution, Harian Kompas

Frequently Asked Questions (FAQ)

Airene is an AI integration tool used by Mekari Qontak to aid customer service agents by providing concise summaries of past interactions with the summarization feature, and helping agents to rephrase responses with the paraphrase feature to ensure a consistent and professional communication according to company guideline.

Airene enhances customer support by significantly reducing responses time, improving communication quality and consistency, and facilitating smooth handovers between agents in order to create better customer experience.

Yes, Airene can detect other languages, both Indonesian and English, and it also understands informal languages. This capability ensures that agents can communicate clearly and professionally with customers, even in a casual usage of other language.