What are the benefits of WhatsApp API?

Handle an unlimited number of customers with just one WhatsApp number Serve customers 24 hours, non-stop Let AI chatbots automate repetitive conversations and problem resolutions Obtain comprehensive reporting dashboards to monitor sales and customer service on WhatsApp Able to be integrated with CRM software to increase customer service experience Improve customer service performance to be quicker and more efficient Build customer loyalty with the green checkmark credibility feature Send broadcast messages at once to thousands contacts with WhatsApp blast Save on operational costs with an affordable and automated WhatsApp solution Equipped with end-to-end data encryption to ensure the confidentiality of WhatsApp users

How does one obtain the WhatsApp API?

<span data-sheets-value="{"1":2,"2":"WhatsApp API is only available to medium and large businesses. So, WhatsApp business API is also called "WhatsApp Enterprise".rnnFor small businesses, getting approval is nearly impossible. They can use the free WhatsApp Business Application and use several features, such as sending instant messages (non-interactive messages)"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">WhatsApp API is only available to medium and large businesses. So, WhatsApp business API is also called “WhatsApp Enterprise”. For small businesses, getting approval is nearly impossible. They can use the free WhatsApp Business Application and use several features, such as sending instant messages (non-interactive messages).

Official business partner of WhatsApp API

Build stronger customer relationships with WhatsApp Business API

WhatsApp Business API enables businesses to build better customer experiences with fast service and integrated applications.

Accessible from unlimited devices and multiple agents
Send unlimited broadcast messages with WA API
Customize automated messages on our chatbot software for WhatsApp
Integrate communication channels with other platforms
Earn trust with a verified WhatsApp badge for better credibility

WhatsApp Sales Free Trial

More than 3,500+ businesses have taken advantage of WhatsApp API

Four Advantages of WhatsApp Business API from Mekari Qontak

Verified badge

The WhatsApp Business API may provide an official green tick (verified badge). This indicates a verified WA account, which increases customer trust.

Unlimited WhatsApp Blast

The WhatsApp Business API makes it easy for you to send unlimited blast messages and secure numbers from blocks.

WhatsApp chatbot

The WhatsApp Business API has an AI chatbot capable of replying to chat automatically. The chatbot is easy to customize for business needs.

API integration

WhatsApp Business API can be easily integrated with any business system to enhance automation.

Transform leads into recurring customers by increasing their trust with WhatsApp API

Our WhatsApp API feature increases trust in businesses during every customer interaction to transform leads into returning customers

Serve customers with ease and efficiency

Strengthen your business trust with a verified badge on your WhatsApp Business account
Instantly reach more customers with automated and unlimited WhatsApp broadcast messages
Personalize automatic messages to respond and relate to customer requests by WhatsApp Business API

Ineffective communications when serving customers

Businesses appear less trusted without the verified badge on WhatsApp
Limited reach and lack of lead generation due to ineffecient communication systems
Manual responses to all customer inquiries and requests are time-consuming for sales agents

Provide the best experience for your customers

WhatsApp Sales Free Trial

Empower teams and increase productivity with WA API

Eliminate time wasted on switching between one communication channel to another

Complete all tasks on a centralized system

Integrate communications in one Omnichannel system to access all social media accounts from one platform
Make hand-over between team members easier using one WhatsApp number for all agents
Easily monitor orders and tickets according to stages on kanban display

Difficulty in completing tasks and organizing communications

Confusion in following up with customer requests on different channels
Limited number of agents makes it too time-consuming to accommodate all inquiries
Low quality UX without a 360-degree display creates confusing navigation through the platform

Simplify and run your business processes smoother with WhatsApp API

WhatsApp Sales Free Trial

Automate your customer service to be available 24/7 for handling all queries

Little to no credibility due to an unverified WhatsApp account

Provide the best customer experience with WhatsApp API

Respond to each customer automatically with our chatbot software
Delegate incoming messages among team members with custom agent routing
Get interactive analytical reports on all customer interactions through a single dashboard

Limited customer service capacity due to manual processing

Slower manual replies create lower customer satisfaction
Overlapping tasks due to the lack of a fair agent routing system
Difficulty understanding customers without an interactive customer service reporting system

Automate and accelerate your customer service

WhatsApp Sales Free Trial

What is WhatsApp Business API?

The WhatsApp API or the WhatsApp Business API is a tool for all business types and sizes to improve WhatsApp interaction through advanced features. These features include automated responses, WhatsApp chatbot, personalized interactive messaging, official checkmark certification, and unlimited broadcast messaging.

The WhatsApp API also functions as a bridge between WhatsApp and other applications, such as omnichannel or a CRM. Companies can also integrate their WhatsApp API to certified WhatsApp Business Solution Providers (BSP) such as direct messaging software and client relationship management providers such as Mekari Qontak.

WhatsApp Sales Free Trial

The WhatsApp Business API works by either working directly with a WhatsApp Business Solution Providers (BSP) who will setup an integrated API solution with a software offering or directly integrating the WhatsApp API with a technology stack.

One reason why a business might work with a WhatsApp BSP is to enable software features like the use of WhatsApp for multiple agents on several devices. Customers can also recieve quicker responses, supported by the automated messages by virtual assistants on a chatbot app.

Handle an unlimited number of customers with just one WhatsApp number
Serve customers 24 hours, non-stop
Let AI chatbots automate repetitive conversations and problem resolutions
Obtain comprehensive reporting dashboards to monitor sales and customer service on WhatsApp
Able to be integrated with CRM software to increase customer service experience
Improve customer service performance to be quicker and more efficient
Build customer loyalty with the green checkmark credibility feature
Send broadcast messages at once to thousands contacts with WhatsApp blast
Save on operational costs with an affordable and automated WhatsApp solution
Equipped with end-to-end data encryption to ensure the confidentiality of WhatsApp users

No, WhatsApp API is not free. Businesses must pay WhatsApp Business Partner fees and pricing costs based on their WhatsApp conversations to send and receive messages through the WhatsApp API.

WA API prices differ depending on business initiation and user or customer initiation.

User initiation (BIC) fee of IDR 271 per message in one chat session (24 hours) for Indonesian numbers. Meanwhile, Business initiation conversion is charged Rp465 per message for the same conditions.

Learn more about WA API pricing here.

WhatsApp API is only available to medium and large businesses. So, WhatsApp business API is also called “WhatsApp Enterprise”.

For small businesses, getting approval is nearly impossible. They can use the free WhatsApp Business Application and use several features, such as sending instant messages (non-interactive messages).