About Mekari Qontak

Founded in 2016, PT Qontak Tumbuh Makmur or Qontak is a company that provides advanced cloud-based Omnichannel CRM and Call Center applications to provide business solutions to speed up sales and make customer service more effective.

Mekari Qontak can simplify customer management and accelerate business growth into an omnichannel that is integrated with a CRM system. So that businesses can make the best use of communication and speed up sales.

Part of Mekari

Headquartered in Jakarta, Indonesia, and supported by leading capital firms, as well
private investors, Mekari aims to be the solution of choice for accelerating business development.




Platform users

9+ Triliun


Drive digital economic growth in the VUCA era with Mekari Qontak

Products and innovations

Explore various product innovations and selected features according to your business and company’s needs.

Stories from our clients

We bring together business people from leading industries to share how our innovations are working for them.

Develop your insight with us

Insights portal on various articles and programs on the latest technology and business innovations related to marketing, sales, and customer service.

Frequently Asked Questions (FAQ)

What is Mekari Qontak?

Mekari Qontak is a subsidiary of Mekari as a trusted Omnichannel and Call Center CRM system provider and has become a global tier 1 partner of the Official WhatsApp Business API, Omnichannel, CRM, Instagram API, Chatbot AI, Customer Service, Call Center which provides business solutions for various industries in accelerate business sales and customer service.

How can Mekari Qontak benefit my business?

Mekari Qontak provides many benefits for businesses, including:

  • Enhance Customer Experience: Provide consistent and personalized experiences across all channels, resulting in improved customer satisfaction and loyalty.
  • Increase Efficiency: Streamline customer interactions, automate repetitive tasks, and optimize workflows, allowing your team to focus on high-value activities.
  • Gain Insights: Capture valuable customer data and derive actionable insights to make data-driven decisions and improve your overall marketing and sales strategies.
  • Improve Collaboration: Enable cross-team collaboration by centralizing customer information, and facilitating better communication and coordination within your organization.

Yes, Mekari Qontak is designed to serve various business sizes, from small startups to large corporations. This platform offers scalability and flexibility to meet the unique business and growth needs of each organization.

In addition, our solutions are used by many industries and companies ranging from Banks, Retail, Startups, FMCG, Logistics, Education, Health Services, Multinational Companies, State Owned Enterprises to MSMEs.

Yes, Mekari Qontak is highly customizable to meet your specific business requirements. You can tailor the system to match your branding, configure workflows, create custom fields, and define unique processes that align with your business model. Our solution is designed to be flexible and scalable, accommodating businesses of all sizes and industries.

Absolutely. Mekari Qontak is built with a focus on seamless integration capabilities. We offer pre-built integrations with popular tools and platforms, including analytics, marketing automation, and customer support systems. Additionally, our API allows for custom integrations, enabling you to connect with the tools and systems that are essential to your business operations.

We maintaining the security and privacy of user data seriously. Mekari Qontak incorporates industry-standard security protocols, including data encryption, access controls, and regular backups. We also comply with relevant data protection regulations, such as GDPR, to ensure your customer data is handled with the utmost care and in accordance with legal requirements.

Of course! We offer a free trial of Mekari Qontak so you can explore its features and experience the benefits firsthand. Just visit our website and register for a free trial. In no time, you will be able to access our platform and start exploring the features offered by our omnichannel CRM.

Feel free to contact our support team if you need assistance during the trial period or have any further questions.

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