Mekari Qontak
Data driven customer service software

Delight customers with intuitive customer service software

Mekari Qontak’s customer service software enables businesses to manage communications across multiple channels and monitor customer support activities to achieve satisfaction.

  • Serve customers from their preferred channels
  • Automate customer responses in just seconds
  • Provide 24/7 customer service with the help of a chatbot
  • Reduce customer service operational costs

More than 3,500+ businesses globally use Mekari Qontak customer service software

Advantages of using customer service software

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Centralized service

Integrate customer service software with various communication channels that businesses use.

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Faster service

Set automations to respond to customers requests instantly and effectively.

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Improved productivity

Reduce and effectively assign team workload across division evenly or in a custom manner.

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Boost customer satisfaction and loyalty

Enhance customer service experiences using data driven omnichannel technology

Build stronger customer relationships and loyalty

Provide better service at every stage of the customer journey

Serve customers on their preferred channel

Serve customers on their preferred channel

  • A single inbox to receive all incoming support tickets from WhatsApp, FB, IG, and more
  • Increase engagement and loyalty through personalized interactions
  • Serve customers 24/7 immediately with no hassle
Slow and disorganized csutomer service experience

Slow and disorganized csutomer service experience

  • Repetitive answers to inquiries cause a breakdown in communication and constant switching between channels
  • Difficult to identify and unify customer and prospect information due to fragmentation
  • Long response times due to lack of oversight, limited agents, and human driven operational hours

Get and increase loyal customers easily

Win and retain customer loyalty with cutting edge technology

Increase customer service efficiency up to 80%

Boost agent productivity and care

  • Kanban, drag & drop display makes it easy to check orders & tickets progress
  • Improve team collaboration to avoid miscommunication and cut resolution time
  • Prioritize urgent tickets with automatic reminders, reducing missed customer tickets
Boost agent productivity and care

Customer retention and satisfaction an increasingly recurring issue

  • Difficult to track active tickets caused by the large number of incoming tickets from all channels
  • Lack of coordination between teams due to the needs of switching between communication platforms
  • Abandoned tickets due to difficulty on monitoring incoming tickets
Customer retention and satisfaction an increasingly recurring issue

Organize and manage tickets on Qontak's customizable customer service software and unified into a single view

Streamline your customer service process

Automate tasks with Qontak's customer service software

Build stronger relationships with customers

Build stronger relationships with customers

  • Strengthen relationships by personalizing messages based on customer profiles
  • Set scheduled messages and send automatically to customers as needed
  • Get customer engagement data from sent and read messages in one dashboard view
Customer profiles lack consolidation and tracking

Customer profiles lack consolidation and tracking

  • Customer needs and complaints difficult to comprehend due to scattered data
  • Manual sending of messages to each customer increases risks of inaccuracy and missed information
  • Customers confused and angry due to lack of knowledge of case history from agents

Increase customer engagement and loyalty with scheduled and automated reminders

What is a customer service software?

Customer service software is a tool that helps an organization provide assistance and/or advice to the people who buy or use their products. It will help your business manage customer queries, solve cases faster and connect customers to the right person at the right time.

Our customer service software is the right solution for businesses looking to improve customer satisfaction. This application has all the features you need to simplify customer service.

Generally, our customer service software is integrated with the CRM software to support engagement and sales. In addition, this application opens other communication channels such as WhatsApp API, call center, and omnichannel.

At its most basic level, customer service software enables businesses to improve customer service delivery by unifying customer conversations and information across channels and systems in a single location.

Small businesses need customer service applications to help organize, prioritize, and consolidate customer service inquiries. When used well, customer service apps enable quicker, more reliable, and more personalized responses to customer inquiries. This helps small businesses set themselves apart with superior customer service.

  1. Drives customer satisfaction and loyalty
  2. Streamlines self-service
  3. Fosters a seamless agent experience
  4. Gives businesses the ability to scale smarter
  5. Enables smaller teams to do more, faster
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