The main function of a chatbot is customer service that serves customers. But apart from that, Bots also have other functions, such as:
Sending reminders and notifications to customers
Respond quickly to customer complaints and inquiries
Introducing the product catalog to customers
Submit ticket status and completion
Collect customer feedback
What is chatbot software?
Chatbot is a robot with artificial intelligence AI (Artificial Intelligent) that is able to imitate human conversations in the form of text or voice messages. Chatbots carry out conversations using easy-to-understand language through messaging applications, websites, or mobile applications.
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