Monitor KPIs & business performance easily with the #1 omnichannel CRM
- Integrated dashboard for efficient team collaboration
- Accelerate customer service with an automated AI chatbot
- Send personalized WhatsApp blast messages to customers
- 360° comprehensive reports for better business decisions
Trusted by 35,000+ businesses in Southeast Asia
Simplify customer management
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Easy 360-degree database view
Access detailed information about customer historical data, conversations, status, and touchpoints
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Monitoring the field team's activities in real time
Make cross-functional collaboration easier by mentioning and adding them into your contacts or pipelines
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Advanced database access management
Store customers’ data securely and manage their database access based on team and role”
automatically
Simplify administrative processes and calculations
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Sales, tickets, and project pipeline management
Track action items and keep opportunities moving with customizable pipeline management settings
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Monitor the sales team's activities in real-time
Track the on-field sales team’s progress and achievements more effectively with GPS live tracking
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Track follow-ups and notes with tasks
Store and automatically get reminded for every follow-up or note on each opportunity all in one place
Streamline customer service operations
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Multiple social media apps on one platform
Integrate WhatsApp Business API, Instagram API, Facebook, Telegram, Line, Email, and others easily
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Send bulk messages automatically
Blast WhatsApp messages or notifications automatically based on predefined custom triggers
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Chatbot AI and agent routing
Create chatbot flows to assign messages evenly to available agents or simply route messages in a custom manner
Accelerate sales and customer service
Mekari Qontak has end-to-end features that can be accessed in real time to accelerate your business growth.
Omnichannel Communication
All-in-one chat and voice management solution to automate business
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Customer Service CRM
End-to-end customer service management to improve business efficiency.
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Cloud Call Center
Call center telephony, VoIP, IVR and wallboard for optimal customer service.
Learn moreMekari Qontak plays a crucial role in preventing customer loss across multiple channels.
More than
Companies trust Mekari Qontak
Around
Employees use Omnichannel CRM
What is Mekari Qontak?
Mekari Qontak is a subsidiary of Mekari that provides a cloud-based CRM Omnichannel and Customer Service application, combining customer relationship management (CRM) systems, omnichannel chat, chatbots, and integration with various tools, including artificial intelligence (AI).
It is designed to offer reliable business solutions for various industries to accelerate sales and efficiently manage customer service.
How can Mekari Qontak benefit my business?
Mekari Qontak offers many benefits for businesses, including:
- Enhancing Customer Experience: Providing a consistent and personalized experience across all channels, leading to increased customer satisfaction and loyalty.
- Increasing Efficiency: Streamlining customer interactions, automating repetitive tasks, and optimizing workflows so your team can focus on high-value activities.
- Gaining Insights: Collecting valuable customer data and generating insights to inform data-driven decision-making, improving overall marketing and sales strategies.
- Boosting Collaboration: Enabling team collaboration by centralizing customer information, facilitating better communication and coordination within your organization.
Is Mekari Qontak suitable for businesses of all sizes?
Yes, Mekari Qontak is designed to serve businesses of all sizes, from small startups to large corporations. The platform offers scalability and flexibility to meet the unique needs and varying growth stages of each organization.
Additionally, our solution is used across many industries, including banking, retail, startups, FMCG, logistics, education, healthcare, multinational companies, government organizations, state-owned enterprises, and SMEs.
Can Mekari Qontak be customized to suit our business needs?
Yes, Mekari Qontak is highly customizable to meet the specific needs of your business. You can tailor the system to fit your brand, configure workflows, create custom fields, and define unique processes that align with your business model. Our solution is designed to be flexible and scalable, capable of accommodating businesses of various sizes and industries.
Is the Mekari Qontak system secure and does it ensure user data privacy?
Yes, Mekari Qontak is a certified, legitimate company, and we take user data security and privacy very seriously.
All company, consumer, and user data on Mekari Qontak is protected by robust security measures. Mekari Qontak also complies with consumer privacy notice.
We adhere to relevant data protection regulations, such as GDPR, to ensure your customer data is managed carefully and in line with legal requirements.
Mekari Qontak is ISO/IEC 27001:2022 certified. Additionally, it incorporates industry-standard security protocols, including data encryption, access controls, and regular backups.
Is Mekari Qontak easy to integrate with other systems or software?
Absolutely, Mekari Qontak is designed with a strong focus on seamless integration. We offer built-in integrations with popular tools and platforms, including analytics, marketing automation, and customer support systems. Additionally, our API allows for custom integrations, enabling you to connect with the tools and systems essential to your business operations.
Can I try Mekari Qontak for free before purchasing it?
Certainly! We offer a free trial of Mekari Qontak, allowing you to explore its features and experience its benefits firsthand. Simply visit our website and sign up for the free trial. In no time, you’ll have access to our platform and can start exploring the features of our omnichannel CRM.
Our subscription plans vary based on your business needs, and you can find affordable pricing options on the Mekari Qontak pricing page.
Feel free to reach out to our support team if you need assistance during the trial period or have additional questions.
Grow your business faster with Mekari Qontak
Do more without compromising accuracy and speed through various business solutions provided by Mekari Qontak. It used by thousands of other businesses across sectors.
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