Improve educational services and student-parent satisfaction
Integrated Omnichannel, CRM and Service Suites solution to manage communications within your educational institution.
Trusted by 35,000+ businesses in Southeast Asia
Challenges faced by educational institutions without Mekari Qontak
Scattered communication across channels
Managing communications across multiple channels such as email, social media, and WhatsApp results in longer response times.
Delays due to manual task handling
Administrative tasks done manually such as scheduling and managing student information are causing delays.
Inefficient service management
The complicated process of scheduling and managing services is time consuming and takes away time from more important things.
Transform your education services with Mekari Qontak
- Communication across channels such as WhatsApp and email is uncoordinated, causing delayed response to students and parents.
- Services can only operate during operational hours due to limited manpower.
- It is difficult to monitor the quality of agent responses from each communication channel.
- Channels are centralized in one dashboard for seamless coordination and fast responses.
- Customer service can operate 24/7 with automated chatbot integration.
- Management can monitor the quality of interactions with insights that are updated in real-time.
- Student and parent data scattered across various documents complicates access to data and analysis.
- Administrative work such as making schedules and manual data management slows down all processes.
- Unpersonalized communication due to uncentralized data.
- Centralization of student and parent data in one system allows easy access and data management.
- Automation of administrative tasks saves staff time to focus on students' learning and development.
- More personalized communication with access to interaction history and student data.
- Manual scheduling, payment notifications, and service handling take a lot of time.
- It is difficult to provide consistent service due to non-standardized manual processes.
- Management faces difficulty in analyzing data accurately for further service improvement.
- Automated notifications, scheduling, and services significantly increases operational efficiency.
- Standardized service management ensure consistent service quality for students and parents.
- AI-based insights generated from service data helps management to make more precise and faster business decisions.
A holistic ecosystem for customer service
Frequently Asked Questions (FAQ)
What is Mekari Qontak for educational services?
Mekari Qontak is a platform that integrates Omnichannel, CRM, and Service Suites to help educational institutions manage their communications and services more efficiently.
How can Mekari Qontak support services and operations in educational institutions?
With response automation, centralized communication channels, and comprehensive tools for service management, Mekari Qontak can accelerate services for students and parents while increasing operational efficiency.
Are all Mekari Qontak's features integrated with my educational institution?
Yes, Omnichannel, CRM, and Service Suites features in Mekari Qontak are interconnected to ensure data is updated smoothly and in real-time, providing a satisfying customer experience and service for your educational institution.
Is a free demo of Mekari Qontak software available?
Yes, you can register via the Free Trial menu to access the Mekari Qontak software demo for free to experience all of our features firsthand before making a purchase.
Ready to power your education services with Mekari Qontak?
Build a smooth coordination system, fast communication, and superior services for students, parents, and other stakeholders.
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