Mekari Qontak’s AI omnichannel CRM software empowers educational institutions with responsive service and integrated communications to drive student and parent satisfaction all within an integrated AI customer engagement platform.
Mekari Qontak empowers educational institutions to elevate student and parent services through workflow automation, integrated CRM, and real-time data.
Student acquisition & enrollment
Student services & payment
Student counseling & complaint handling
Partnerships & fundraising
From prospective students to alumni, every interaction is automated and monitored in a single system.
Multi-channel chat integration in a unified inbox with auto-distribution and CRM pipeline syncing for maximum efficiency.
AI Chatbot handles FAQs while agentic AI autonomously creates tickets and triggers automated billing notifications.
A centralized knowledge base and SLA tracking ensure accurate, consistent responses to drive institutional trust.
Real-time team monitoring and CSAT/NPS surveys ensure measurable satisfaction, backed by ISO/IEC 27001:2022 international security.
Institutional management
Institutional management
Admissions, administration, & public relations
Educators & school counselors
Mekari Qontak optimizes educational institutions and team coordination through a unified infrastructure of omnichannel CRM, automation, and integrated communication channels.
Centralized communication across all channels featuring smart routing for message distribution and automated ticketing with SLA countdowns.
24/7 AI Chatbot FAQ responses combined with agentic AI to autonomously manage ticketing, payment reminders, and prospective student follow-ups.
CDP stores full student profiles, including interaction history and counseling records, enabling highly personalized educational institutions service.
Adaptive APIs facilitate interoperability with existing academic information systems, supporting seamless and automated data synchronization.
ISO/IEC 27001:2022 international security standards by BSI Group protect student and parent data through accountable role-based access controls.
Our specialists are available to help identify the Mekari Qontak solution best suited to your specific institutional requirements.
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35,000 businesses, one unified solution. Discover how Mekari Qontak enables significant advancements in educational service operations.
“Sekolah Cikal highly recommends Mekari Qontak for enhancing communication effectiveness with parents. The implementation of chatbots for FAQ automation and CRM for optimized lead management has significantly improved institutional operations.”
Mekari Qontak for educational services is an AI customer engagement platform that helps schools and universities centrally manage all student and parent communications. The platform integrates WhatsApp, email, and social media into a single dashboard, featuring AI chatbots, ticket management, and CRM capabilities to handle everything from admissions to alumni relations.
Mekari Qontak supports admissions by automating prospective student follow-ups, providing 24/7 registration FAQ support via AI chatbots, and centralizing all communications within a single inbox. This enables teams to manage a higher volume of prospects and parents without increasing headcount, while significantly reducing response times.
Fragmented communication across multiple channels, such as WhatsApp, email, and social media, often leads to delayed responses, missed messages, and inconsistent information delivery to parents. A Mekari Qontak platform ensures all interactions are monitored, standardized, and evaluated in real-time.
Mekari Qontak provides adaptive APIs for seamless integration with existing academic information systems or institutional management platforms. This allows for automated student data synchronization without requiring system migration or significant changes to established infrastructure.
Mekari Qontak is an official WhatsApp API partner with ISO/IEC 27001:2022 certified to guarantee the total security of student and parent data. Trusted by over 35,000 businesses across Southeast Asia, Mekari Qontak delivers end-to-end solutions for education from student admission chatbots and tuition billing broadcast reminders to alumni management, all in one AI customer engagement platform.
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