Tokopedia Chat Integration

Manage your Tokopedia customers' chats faster and better in Qontak Omnichannel

Now, you can manage all customer messages on your Tokopedia seller account along with various other marketing channels through one centralized Chatpanel dashboard. Save more than 70% operational bandwidth of your Tokopedia seller account management.

Boost your Tokopedia sales and engagement

Prospect inquiries

Centralized prospects' chat from Tokopedia and other marketing channels in one dashboard

  • Simplify inquiry management across all channels.
  • Reduce response time and increase customer satisfaction.
  • Increase productivity and efficiency by managing inquiries in one place.
Agent efficiency

Save time and effort! No more switching between different platforms

  • Automate repetitive jobs for faster response times.
  • Increase collaboration between team members/agents.
  • Integration with existing workflows for a seamless user experience.
Customer engagement

Respond customer inquiries faster, and improve customer satisfaction

  • Personalize and fast response to customer inquiries.
  • Increase customer engagement and loyalty.
  • Increase customer satisfaction and retention.
Sales expansion

Sell products across multiple platforms and reach a wider audience

  • Improve sales channels to reach a wider audience.
  • Improve customer engagement and profiling.
  • Optimize sales and marketing strategies based on data-driven insights

3 simple steps to integrate your Tokopedia with Omnichannel

Start free consultation

Schedule a consultation with our expert team on how to add and enable this feature.

Feature activation

Sit back! Our dedicated team will carry out escalations regarding your subscription account and feature activation.

Tokopedia chat is ready

Once done, all you have to do is manage Tokopedia chats on the Chatpanel as usual! There’s no learning curve.

“We use Mekari Qontak for the core service system, so that there are several customer services that can handle the same customer service core.”

Chitra FebrimawarniCustomer Service Manager



Faster response rate

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Frequently Asked Questions (FAQ)

What is Chatpanel integration with Tokopedia?

Chatpanel integration with Tokopedia is a feature of Qontak that allows you to centralize and manage all your inquiries from the Tokopedia e-commerce platform in one Omnichannel dashboard, which combines with other channels such as Instagram, WhatsApp, Facebook, and others.

Can the Chatpanel integration feature with Tokopedia benefit my business?

Yes, the Chatpanel integration feature with Tokopedia can benefit your business in a number of ways, including:

  • Centralize all your inquiries from Tokopedia and other channels in one dashboard for easy management.
  • Improve your communication and engagement with customers through personalized messaging and automated responses.
  • Increase your productivity with features like chat templates, tags, and analytics.
  • Improve your overall customer relationship management and satisfaction.
  • Provides a more streamlined and efficient inquiry management process, freeing up your time and energy to focus on other aspects of your business.

To use the Chatpanel integration feature with Tokopedia, you must have an active account with Qontak and a Tokopedia Seller account (Official Store & Power Merchant).

Apart from that, you also have to follow the setup instructions provided by our team to connect your Tokopedia account to the Qontak Chatpanel.

Yes, we take the security and privacy of your data very seriously. Chatpanel integration with Tokopedia uses advanced encryption and security measures to ensure your data is safe and secure.

Yes, you can still use the Tokopedia chat feature as usual. Chatpanel integration with Tokopedia only provides additional channels for you to be more effective and efficient in managing all your questions in one full dashboard.

For the price and cost of this integration, please contact our sales team for more information and learn more about the different plans we offer.

To start integrating Chatpanel with Tokopedia, all you have to do is register for a Qontak account and follow the setup instructions provided by our team. Our customer support team is also available to assist you with any questions or issues you may encounter.

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