Too much time on operations
Time is mostly spent on completing administrative tasks that is not productive towards sales.
Supercharge your sales team's productivity by 75% with Qontak CRM
Facilitate sales team by automating repetitive tasks and track their field activities and achievements in real-time
- Create an automation based on specific triggers
- Automatically record customer journey and history
- Track sales rep route path on a daily basis in real-time
- View top performers from a leaderboard and percentage basis
Trusted by 35,000+ businesses in Southeast Asia
Problems faced by the sales team without the omnichannel CRM
No real-time data update
Reports need to be made and managed manually by the sales team.
Low rate of collaboration
No centralized platform for people to collaborate on hence low productivity and collaboration.
Easily track your sales health
Monitor the most important sales KPIs; new leads, deals in the pipeline, and volume by location to get a complete picture of your essential sales figures.
No more left-out tasks and repetition
- Centralized database accessible according to hierarchy and customised to each individual.
- Track all sales activity wihtin one dashboard; conversations, deal status, and more.
- Create automatic reminders based on triggers to remind ongoing tasks and deals.
Low productivity within the team
- Leads data and sales channel are scattered making it hard for sales to follow up.
- Journey of the customers is not recorded and cannot be understood easily.
- There is no clear view of the sales pipelines with the information of its stages.
Increase sales without missing opportunities
Get accurate analysis for better team performance
Boost accountability through real-time visibility into the field with geo-based sales rep tracking.
Automatically record all sales team activity
- View sales reps real-time location, activity, and status on an easy map view.
- Sales reps can collect any data: notes, tasks, customer signatures, and even orders.
- All data from several business channels are automatically synchronized.
Risk of losing team activity report
- Difficult in monitoring where team is in the field due to technological limitations.
- No real-time reports due to sales team needs to manually update it.
- Risk of having sales team fake their activities and compromise the performance reports.
Automate sales operations using smart workflows
What is the best CRM software for sales teams?
The Omnichannel CRM is the software to simplify sales processes through automation. This lightens the load for the sales team by automatic recording of repetitive tasks, sales tracking, report generation, inventory management and more.
Additionally, the best CRM software for sales can support marketing strategies such as brand strengthening and campaign development according to new and existing trends.
What are the benefits of using the Omnichannel CRM?
- Better retention levels
- Increase sales revenue
- Improve customer satisfaction and loyalty
- Get more referrals and reviews
- Boost efficiency and productivity
- Automate sales operations with smart workflows in Sales CRM
- Automate customer data collection and management
- Connect offline and online experience
- Enhance brand recall and image
- Significantly raise sales and revenue targets
What are the important features of the Omnichannel CRM?
- 360 view and analysis reports
- Task management and KPI tracking
- Omnichannel chat feature (WhatsApp API, Instagram API, Email and more)
- Live GPS tracking
- Mobile application accessibility
- Document automation
- Integration with other sales-supporting software
How do businesses use the Omnichannel CRM for the sales team?
When a customer is interested in the marketing content displayed on your company’s Instagram account, customers are directed to the company website for more information. The Omnichannel displays a direct link to the website for customers to click directly from Instagram without having to open a browser. Similar features are available for other channels.
All customer activity will be stored automatically within the CRM. Information on customer activity can be used to analyze for insights on customer needs, as well as to design better marketing strategies in the future.
Grow your business faster with Mekari Qontak
Do more without compromising on accuracy and speed through various business solutions provided by Mekari, used by thousands of other businesses across sectors.
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