What are the 5 types of CRM?

The 5 types of CRM systems are: Lead management: A system that will help find potential customers – prospects, generate leads, maintain leads and convert them into paying customers. This type is known as lead-to-deal CRM. Sales management: streamlining the sales process to be more efficient. This type of CRM usually manages various things related to sales, such as product catalogs, quotes and invoices, sales targets, and commission management. Contact management: provides all the necessary tools to work with existing customers. For example, a database of names, e-mails, telephone numbers, and previous communication history. Marketing CRM: improve marketing efficiency by segmenting existing customer database to reach individual clients with targeted offers via email, SMS, phone, messenger or social media. Helpdesk and customer support: maintaining a high level of customer satisfaction by providing an exceptional customer service experience. For example, building communication with customers in real time via live chat.

Why do businesses need a sales CRM Software?

<span data-sheets-value="{"1":2,"2":"- Organize customer data efficiently.\n- Build trust in SOPs and customer loyalty.\n- Create automated campaigns using our marketing tool.\n- Integrate multiple communication channels using our WhatsApp and Instagram API\n- Improve organisational management and sales processes by clear task delegation and transparency "}" data-sheets-userformat="{"2":13187,"3":{"1":0},"4":{"1":2,"2":14806271},"10":1,"11":4,"12":0,"15":"Calibri","16":10}">Organize customer data efficiently <span data-sheets-value="{"1":2,"2":"- Organize customer data efficiently.\n- Build trust in SOPs and customer loyalty.\n- Create automated campaigns using our marketing tool.\n- Integrate multiple communication channels using our WhatsApp and Instagram API\n- Improve organisational management and sales processes by clear task delegation and transparency "}" data-sheets-userformat="{"2":13187,"3":{"1":0},"4":{"1":2,"2":14806271},"10":1,"11":4,"12":0,"15":"Calibri","16":10}">Build trust in SOPs and customer loyalty <span data-sheets-value="{"1":2,"2":"- Organize customer data efficiently.\n- Build trust in SOPs and customer loyalty.\n- Create automated campaigns using our marketing tool.\n- Integrate multiple communication channels using our WhatsApp and Instagram API\n- Improve organisational management and sales processes by clear task delegation and transparency "}" data-sheets-userformat="{"2":13187,"3":{"1":0},"4":{"1":2,"2":14806271},"10":1,"11":4,"12":0,"15":"Calibri","16":10}">Create automated campaigns using our marketing tool <span data-sheets-value="{"1":2,"2":"- Organize customer data efficiently.\n- Build trust in SOPs and customer loyalty.\n- Create automated campaigns using our marketing tool.\n- Integrate multiple communication channels using our WhatsApp and Instagram API\n- Improve organisational management and sales processes by clear task delegation and transparency "}" data-sheets-userformat="{"2":13187,"3":{"1":0},"4":{"1":2,"2":14806271},"10":1,"11":4,"12":0,"15":"Calibri","16":10}">Integrate multiple communication channels using our WhatsApp and Instagram API <span data-sheets-value="{"1":2,"2":"- Organize customer data efficiently.\n- Build trust in SOPs and customer loyalty.\n- Create automated campaigns using our marketing tool.\n- Integrate multiple communication channels using our WhatsApp and Instagram API\n- Improve organisational management and sales processes by clear task delegation and transparency "}" data-sheets-userformat="{"2":13187,"3":{"1":0},"4":{"1":2,"2":14806271},"10":1,"11":4,"12":0,"15":"Calibri","16":10}">Improve organisational management and sales processes by clear task delegation and transparency

What are the benefits of using a sales CRM sofware application?

<span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Improve database and task management by easily adding and adjusting information <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Increase customer retention by implementing clear processes with better time efficiency <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Gain better customer satisfaction ratings from quick responses and automated messaging <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Easily manage inquiries for sales to reach revenue targets via customer satisfaction <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Build insights and manage sales processes to increase revenue in the long term <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Create a supportive digital environment for better collaboration across departments <span data-sheets-value="{"1":2,"2":"- Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review.\n- Improve database and task management by easily adding and adjusting information.\n- Increase customer retention by implementing clear processes with better time efficiency\n- Gain better customer satisfaction ratings from quick responses and automated messaging.\n- Easily manage inquiries for sales to reach revenue targets via customer satisfaction.\n- Build insights and manage sales processes to increase revenue in the long term.\n- Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration.\n- Create a supportive digital environment for better collaboration across departments.\n- Collect accurate data to create business reports for a holistic analysis in real-time."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Collect accurate data to create business reports for a holistic analysis in real-time

What are the components of CRM?

<span data-sheets-value="{"1":2,"2":"As the name implies, the CRM system has 3 basic components, namely as follows:\n\n- Management component: a system that focuses on managing and improving customer relationships.\n- Relationships component: building good interactions between customers and businesses.\n- Customers component: to manage individuals who are planning to or have purchased products or services from a company."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">As the name implies, the CRM system has 3 basic components, namely as follows: <span data-sheets-value="{"1":2,"2":"As the name implies, the CRM system has 3 basic components, namely as follows:\n\n- Management component: a system that focuses on managing and improving customer relationships.\n- Relationships component: building good interactions between customers and businesses.\n- Customers component: to manage individuals who are planning to or have purchased products or services from a company."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Management component: a system that focuses on managing and improving customer relationships <span data-sheets-value="{"1":2,"2":"As the name implies, the CRM system has 3 basic components, namely as follows:\n\n- Management component: a system that focuses on managing and improving customer relationships.\n- Relationships component: building good interactions between customers and businesses.\n- Customers component: to manage individuals who are planning to or have purchased products or services from a company."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Relationships component: building good interactions between customers and businesses <span data-sheets-value="{"1":2,"2":"As the name implies, the CRM system has 3 basic components, namely as follows:\n\n- Management component: a system that focuses on managing and improving customer relationships.\n- Relationships component: building good interactions between customers and businesses.\n- Customers component: to manage individuals who are planning to or have purchased products or services from a company."}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Customers component: to manage individuals who are planning to or have purchased products or services from a company

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Monitor leads, tasks, KPIs, orders, and tickets with our sales CRM software. Stay connected with on-field sales teams with real-time live GPS.

Customizable CRM variables, reports and user settings
Detailed customer history displayed on an interactive dashboard
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End-to-end post-sales support for users

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Increase revenue up to 54% with automated sales CRM software

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More than 3,500+ companies in various industries use Mekari's solutions

Business challenges without Qontak's sales CRM software

Lost prospects

Low sales team performance due to insufficient information and lead generation.

Long administrative processes

Inefficient and repetitive tasks reduce time for closing deals.

Unmeasurable progress

Lack of oversight on field sales mobility reduces performance KPIs.

Outdated data

Poor decision making as a result of incomplete and disorganized data.

Personalized interactions based on insights of the sales CRM software

Increase customer loyalty by personalizing interactions according to client needs

Increase sales with more robust and accurate data

Holistic database visualization enables businesses to easily understand customer needs
View all details of customer activities such as status, appointments, and more
Speed up the business transaction process by customizing sales flow processes as needed

Stagnant sales growth & slow transaction progress

Dissatisfied customers due to mismanaged customer information
Dispersed customer information causes deep inefficiencies and lack of data insight
Sales monitoring difficult due to lack of SOP procedures and systems

Earn trust and gain customer loyalty

WhatsApp Sales

Make better business decisions with comprehensive data and insights

Improve business performance by tracking team's real-time activities with our Sales CRM Software

Monitor end-to-end business activities in real-time

View all sales and interactions in one dashboard to see current developments
Customize sales reports to match set targets and increase revenue
Track sales directly via live GPS, real-time photos and tasks to view on-field progress

Constant human errors, inconsistencies and inaccurate data in sales reports

Incoherent business data due to unstandardized information across different platforms
Manual sales reports take time away from more important activities and data review
Difficulty in following employee progress to identify pain-points in sales procedures

Improve business performance with a centralized platform

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Monitor all sales orders according to its stages

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Quickly complete all orders

Reach maximum growth potential by prioritizing important orders for immediate follow-up
Customize your business sales pipeline with a drag and drop system to ensure clarity of SOPs
Clarity of task delegation with multiple pipelines to avoid repetitive and overlapping orders

Disappointed customers, lost sales due to data inconsistencies

Overwhelming amount of customer's requests and demands across various sales channels
Complicated processes with undefined structure causes inefficiency during problem-solving
Disjointed platforms difficult to track and often create overlapping requests

Prevent customer churn using Qontak's sales CRM software

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What is a sales CRM software?

A sales CRM is a digital tool designed to simplify sales processes. It automates repetitive tasks to enable your sales team’s time to invest in other important tasks. It provides a centralised, organised platform for sales, marketing, and support teams to quickly access customer and business data. Insights generated from the CRM ultimately enable higher revenues and growth.

Efficiently increase sales and empower your sales teams to retain customers and reach targets.

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1. Mekari Qontak

Mekari Qontak provides an all in one CRM sales application for all business needs. Qontak offers complete features to support marketing, sales and customer service activities.

Available Versions: Web based, Android, iOS

Developer: PT Qontak Tumbuh Makmur

Key features: Flexible, customization, data management, lead management, comprehensive reporting dashboard, live GPS tracking, SFA, Document Automatization, Dedicated Support and many more

Link download: Android | iOS

2. Apptivo

Apptivo provides CRM software capable of managing almost all business tasks automatically. One is taking over data entry and other repetitive tasks.

Available Versions: Web based, Android

Developer: Apptivo

Key features: Individual users, Lead capture, Opportunity management, Sales process tracking and Workflow automation

Link download: Android

3. Less Annoying CRM

Less Annoying provides CRM software for small businesses on a budget. You can easily add notes, files, and tasks to individual customer profiles.

Available Versions: Web based, Android, iOS

Developer:Less Annoying

Key features: Contact & Account Management, Lead Management, Desktop Integration, Customer Support Portal and Reporting.

Link download: Android | iOS

4. EngageBay

EngageBay offers a CRM software designed for customer service. It drives increased customer satisfaction.

Available Versions: Web based, Android

Developer: EngageBay Inc.

Key features: Activity Tracking, ROI Tracking, Auto-Responders, Automated Routing, and Automated Scheduling

Link download: Android

5. SAP CRM

SAP CRM is a CRM software used for marketing activities. In addition, you can connect it with other applications to support overall business activities.

Available Versions: Web based, Android, iOS

Developer: SAP SE

Key features: Case Management, Customer Support Portal, Knowledge Base and Support Analytics

Link download: Android | iOS

The 5 types of CRM systems are:

Lead management: A system that will help find potential customers – prospects, generate leads, maintain leads and convert them into paying customers. This type is known as lead-to-deal CRM.
Sales management: streamlining the sales process to be more efficient. This type of CRM usually manages various things related to sales, such as product catalogs, quotes and invoices, sales targets, and commission management.
Contact management: provides all the necessary tools to work with existing customers. For example, a database of names, e-mails, telephone numbers, and previous communication history.
Marketing CRM: improve marketing efficiency by segmenting existing customer database to reach individual clients with targeted offers via email, SMS, phone, messenger or social media.
Helpdesk and customer support: maintaining a high level of customer satisfaction by providing an exceptional customer service experience. For example, building communication with customers in real time via live chat.

Organize customer data efficiently
Build trust in SOPs and customer loyalty
Create automated campaigns using our marketing tool
Integrate multiple communication channels using our WhatsApp and Instagram API
Improve organisational management and sales processes by clear task delegation and transparency

Great sales CRM software is equipped with live and offline capable GPS tracking for field sales team members to support KPI (Key Performance Indicator) review
Improve database and task management by easily adding and adjusting information
Increase customer retention by implementing clear processes with better time efficiency
Gain better customer satisfaction ratings from quick responses and automated messaging
Easily manage inquiries for sales to reach revenue targets via customer satisfaction
Build insights and manage sales processes to increase revenue in the long term
Improve teamwork between team members and foster a responsive sales team through WhatsApp CRM integration
Create a supportive digital environment for better collaboration across departments
Collect accurate data to create business reports for a holistic analysis in real-time

Our all-in-one CRM software solution for all business types is geared to support increases in sales and revenue. Our features enable your team members to perform productively, at all times.

Another advantage of Mekari Qontak is that we are one of the only official WhatsApp API partners in Indonesia. Reach customers directly through your customizable CRM Software for automated messaging and marketing campaigns.

Other outstanding features include: easy data management, KPI tracking, live GPS, sales reporting, documentation, automated messaging in multiple communication channels and more.

Other features include: easy data management, KPI tracking, live GPS, sales reporting, documentation, automated messaging in multiple communication channels and more.

As the name implies, the CRM system has 3 basic components, namely as follows:

Management component: a system that focuses on managing and improving customer relationships
Relationships component: building good interactions between customers and businesses
Customers component: to manage individuals who are planning to or have purchased products or services from a company