Embedded Live Chat Widget

Supercharge customer engagement in your own mobile App using embedded live chat!

Enhance customer satisfaction. Swift and personal responses through live chat strengthen your customer relationships.
Seamless integration. Effortlessly integrate live chat into your in-house mobile applications.
Optimize customer service. Direct access to customer support agents ensures quick and accurate responses to customer inquiries.
Monitor and analyze interactions. Learn customer preferences and needs through in-depth chat data analysis.
Trusted platform. Powered by Mekari Qontak, experts in cloud-based customer engagement.

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How Embedded Live Chat works

Embedded Live Chat is an embedded chat feature that can be integrated into any mobile app. It works by connecting your app to the Mekari Qontak cloud platform. Once integrated, Embedded Live Chat will appear in your app as a chat button that users can tap to start a conversation with a customer support agent.

When a user starts a conversation, the agent will receive a notification on their Mekari Qontak dashboard. The agent can then respond to the user’s message and start a conversation.

Embedded Live Chat also supports features such as file sharing, real-time translation, and offline messaging. This makes it a comprehensive customer support solution for businesses of all sizes.

See how it works

Embedded Live Chat top features by Mekari Qontak Omnichannel

Connect Live Chat to your mobile application with just a few simple steps

No custom code required. No need for specialized coding skills to integrate inApp Chat.
Quick setup. With an intuitive user interface, integration can be completed in minutes.
API integration support. Supports integration with existing application systems through a powerful API.

Your app users can communicate directly with customer support agents

Swift responses. No delay between the customer and agent, ensuring inquiries are addressed instantly.
Structured messages. Easily present information such as order numbers or account details without switching apps.
Real-time notifications. Users can receive immediate notifications to ensure no messages are missed.

Tailor the chat interface to match your brand and business needs

Strong branding. Allows customization of colors, logo, and style to create a consistent experience with your brand.
Custom welcome messages. Greet users with personalized messages or special offers that can enhance conversion rates.
Local language settings. Supports multiple languages to meet the global needs of your customers.

Learn customer behavior patterns and preferences through detailed chat data

In-depth customer understanding. Chat data analysis provides deep insights into customer needs and preferences.
Response optimization. Identify common question trends to improve help guides and FAQ systems.
Fine-tune marketing strategies. Use data to refine marketing campaigns and enhance conversion rates.

Ensuring the safety and confidentiality of customer data is a top priority

End-to-end encryption. All chat interactions are securely encrypted for maximum privacy.
Compliance with data regulations. Aligns with industry standards and data protection laws to safeguard customer information.
Access control. Admin controls allow you to manage who has access to sensitive customer data within the chat system.

Trusted by 35,000+ businesses in Southeast Asia

Frequently Asked Questions (FAQ)

What is Embedded Live Chat in Mekari Qontak Omnichannel?

Embedded Live Chat is the latest feature from Mekari Qontak Omnichannel that allows businesses to integrate a live chat service into their own mobile applications. This enables customers to communicate directly with customer support agents from within the app.

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Integrating Embedded Live Chat is very straightforward. Your technical team can follow the integration guidelines provided by Mekari Qontak to connect Embedded Live Chat to your mobile application.

No, Embedded Live Chat is designed to be user-friendly without requiring deep technical knowledge. The intuitive user interface makes it easy to use even for non-technical teams.

Yes, you can fully customize the interface of Embedded Live Chat to align with your brand and business style. You can change colors, add your logo, and create custom welcome messages.

Yes, Embedded Live Chat provides analytical features that allow you to track and analyze chat interactions. You can understand customer behavior and gain valuable insights to enhance your services.