One stop solution for marketing, sales and your customer management

Starter

Easy solution to increase sales for businesses that are just starting to use omnichannel.

Affordable plans for small and medium businesses.

US$ 55/month
(adjustable according to exchange rate)
Key features in Starter plan
  • WhatsApp account masking & verification*
  • WhatsApp message personalization and unlimited broadcast message
  • Automatic agent allocation
  • Customizable chat template
  • Chat reply automatic schedule
  • Deal and ticket drag & drop feature
  • Manage pipeline and data information as needed
  • Agent performance report
  • Customer satisfaction survey
  • Message activity report
  • 1,000 WhatsApp Conversation Credit
  • 1,000 monthly active users
  • 5 agent quota
  • Standard customer support
Account verification
  • WhatsApp account green tick verification*
  • WhatsApp account masking
Agent productivity
  • Agent quota (5)
  • Automatic agent allocation
  • Chat history autosave
  • Customizable chat template
  • Chat reply automatic schedule
WhatsApp Business optimization
  • WhatsApp Conversation Credit (1,000)
  • Monthly active users (MAU) (1,000)
  • WhatsApp Balance Credit
Artificial Intelligence (Airene)
  • Chat paraphrasing
  • Detailed message explanation
  • Automatic agent chat summary
  • Customer sentiment identification
After-sales service
  • Multichannel customer service
  • Knowledge Center Wikipedia
  • Community & empowerment program
Campaign optimization
  • Message personalization
  • Unlimited broadcast message
Contact management
  • Customer contact autosave
  • Contact profile personalization
Report management
  • Agent performance report
  • Customer satisfaction survey
  • Message activity report
Omnichannel configuration
  • Instagram
  • Facebook
  • WhatsApp
  • LINE
  • X (Twitter)
  • Gmail
  • Telegram

Business

Extensive solution for companies requiring advanced omnichannel systems.

Features and services are tailored to businesses with more specific operational needs.

US$ 240/month
(adjustable according to exchange rate)
Key features in Business plan
  • WhatsApp account masking & verification*
  • WhatsApp message personalization and unlimited broadcast message
  • Automatic agent allocation
  • Customizable chat template
  • Chat reply automatic schedule
  • Deal and ticket drag & drop feature
  • Manage pipeline and data information as needed
  • Agent performance report
  • Customer satisfaction survey
  • Message activity report
  • 1,000 WhatsApp Conversation Credit
  • 1,000 monthly active users
  • 15 agent quota
  • WhatsApp Balance Credit worth Rp700,000
  • Standard customer support
Account verification
  • WhatsApp account green tick verification*
  • WhatsApp account masking
Agent productivity
  • Agent quota (15)
  • Automatic agent allocation
  • Chat history autosave
  • Customizable chat template
  • Chat reply automatic schedule
WhatsApp Business optimization
  • WhatsApp Conversation Credit (1,000)
  • Monthly active users (MAU) (10,000)
  • WhatsApp Balance Credit (Rp700.000)
Artificial Intelligence (Airene)
  • Chat paraphrasing
  • Detailed message explanation
  • Automatic agent chat summary
  • Customer sentiment identification
After-sales service
  • Multichannel customer service
  • Knowledge Center Wikipedia
  • Community & empowerment program
Campaign optimization
  • Message personalization
  • Unlimited broadcast message
Contact management
  • Customer contact autosave
  • Contact profile personalization
Report management
  • Agent performance report
  • Customer satisfaction survey
  • Message activity report
Omnichannel configuration
  • Instagram
  • Facebook
  • WhatsApp
  • LINE
  • X (Twitter)
  • Gmail
  • Telegram

Enterprise

Comprehensive omnichannel solution for global enterprises.

Features and services are tailored to businesses with complex operational needs.

Start free consultation
Key features in Enterprise plan
  • WhatsApp account masking & verification*
  • WhatsApp message personalization and unlimited broadcast message
  • Automatic agent allocation
  • Customizable chat template
  • Chat reply automatic schedule
  • Deal and ticket drag & drop feature
  • Manage pipeline and data information as needed
  • Agent performance report
  • Customer satisfaction survey
  • Message activity report
  • 1,000 WhatsApp Conversation Credit
  • 1,000 monthly active users
  • Unlimited agent quota
  • WhatsApp Balance Credit worth Rp700,000
  • Dedicated customer support
Account verification
  • WhatsApp account green tick verification*
  • WhatsApp account masking
Agent productivity
  • Agent quota (Unlimited)
  • Automatic agent allocation
  • Chat history autosave
  • Customizable chat template
  • Chat reply automatic schedule
WhatsApp Business optimization
  • WhatsApp Conversation Credit (1,000)
  • Monthly active users (MAU) (20,000+)
  • WhatsApp Balance Credit (Rp700.000)
Artificial Intelligence (Airene)
  • Chat paraphrasing
  • Detailed message explanation
  • Automatic agent chat summary
  • Customer sentiment identification
After-sales service
  • Multichannel customer service
  • Knowledge Center Wikipedia
  • Community & empowerment program
Campaign optimization
  • Message personalization
  • Unlimited broadcast message
Contact management
  • Customer contact autosave
  • Contact profile personalization
Report management
  • Agent performance report
  • Customer satisfaction survey
  • Message activity report
Omnichannel configuration
  • Instagram
  • Facebook
  • WhatsApp
  • LINE
  • X (Twitter)
  • Gmail
  • Telegram
Check out the comparison feature
See full comparison

Features comparison

Starter

Business

Enterprise

Account verification
 
 
WhatsApp account green tick verification*
WhatsApp account masking
Agent productivity
 
 
Agent quota
5
15
Unlimited
Automatic agent allocation
Chat history autosave
Customizable chat template
Chat reply automatic schedule
WhatsApp Business optimization
 
 
WhatsApp Conversation Credit
1,000
1,000
1,000
Monthly active users (MAU)
1,000
10,000
20,000+
WhatsApp Balance Credit
Rp700.000
Rp700.000
Artificial Intelligence (Airene)
 
 
Chat paraphrasing
Detailed message explanation
Automatic agent chat summary
Customer sentiment identification
After-sales service
 
 
Multichannel customer service
Knowledge Center Wikipedia
Community & empowerment program
Campaign optimization
 
 
Message personalization
Unlimited broadcast message
Contact management
 
 
Customer contact autosave
Contact profile personalization
Report management
 
 
Agent performance report
Customer satisfaction survey
Message activity report
Omnichannel configuration
 
 
Instagram
Facebook
WhatsApp
LINE
X (Twitter)
Gmail
Telegram

Business

Flexible solution for businesses or companies that need a CRM system.

Features and services are tailored to businesses with specific operational needs.

US$ 16/user/month
(adjustable according to exchange rate)
Key features in Business plan
  • Contact profile, company profile, deal, ticket, and task management
  • Flexible system settings
  • Product training and after-sales services
  • Report and analytics dashboard
  • Offline GPS system
Field & data management
  • Contact profile management
  • Company profile management
  • Deal management
  • Ticket management
  • Task management
Report management
  • Analytics dashboard
  • Automated report
Accessibility
  • Mobile app (iOS & Android)
  • Access control
  • Layered approval
  • Flexible system settings
  • Automated workflow
After-sales service
  • Multichannel customer service
  • Knowledge Center Wikipedia
  • Community & empowerment program
  • Dedicated customer service
API & integration
  • Integration with other system

Enterprise

Comprehensive CRM solution for global companies.

Features and services are tailored to businesses with more complex operational needs.

Start free consultation
Key features in Enterprise plan
  • All features within Business package
  • Automated workflow
  • Dedicated customer service
  • Integration with other system
Field & data management
  • Contact profile management
  • Company profile management
  • Deal management
  • Ticket management
  • Task management
Report management
  • Analytics dashboard
  • Automated report
Accessibility
  • Mobile app (iOS & Android)
  • Access control
  • Layered approval
  • Flexible system settings
  • Automated workflow
After-sales service
  • Multichannel customer service
  • Knowledge Center Wikipedia
  • Community & empowerment program
  • Dedicated customer service
API & integration
  • Integration with other system
Check out the comparison feature
See full comparison

Features comparison

Business

Enterprise

Field & data management
 
 
Contact profile management
Company profile management
Deal management
Ticket management
Task management
Report management
 
 
Analytics dashboard
Automated report
Accessibility
 
 
Mobile app (iOS & Android)
Access control
Layered approval
Flexible system settings
Automated workflow
After-sales service
 
 
Multichannel customer service
Knowledge Center Wikipedia
Community & empowerment program
Dedicated customer service
API & integration
 
 
Integration with other system

Plus

Customer service solution for small to medium business with up to 5 agents and 6,000 monthly conversations.

Key features in Plus plan
  • Free up to 5,000 MUV*
  • Omnichannel
  • CRM
  • Basic chatbot
  • E-commerce chat integration for 2 outlets*
  • Manual scorecard for agent monitoring
  • Knowledge base storage
WhatsApp Conversation Credit
  • MUV (5,000)
Omnichannel
  • All channels (non voice)
  • E-commerce (Free for 2 outlets*)
CRM
  • All features
  • Ticket system integration with chatpanel
Chatbot
  • Basic (10 FAQ)
  • Commerce
  • NLP (Intent)
  • Chatbot AI
Agent Productivity
  • Summarization
  • Paraphrase
Agent Monitoring
  • QA Manual
  • QA Automated
  • SLA
Knowledge Base
  • Storage
  • Integration with chatpanel
Integration
  • Open API
  • Workflow (20 executions/month*)

Enterprise

Customer service solution for enterprises with more than 10 agents and more than 30,000 monthly conversations.

Key features in Enterprise plan
  • All features within Ultimate package
  • Unlimited MUV*
  • Conversational AI chatbot
WhatsApp Conversation Credit
  • MUV (Unlimited)
Omnichannel
  • All channels (non voice)
  • E-commerce (Unlimited)
CRM
  • All features
  • Ticket system integration with chatpanel (Unlimited)
Chatbot
  • Basic (Unlimited)
  • Commerce
  • NLP (Intent)
  • Chatbot AI (1,500 dialogs/agent)
Agent Productivity
  • Summarization
  • Paraphrase
Agent Monitoring
  • QA Manual
  • QA Automated
  • SLA
Knowledge Base
  • Storage
  • Integration with chatpanel
Integration
  • Open API
  • Workflow (2.000 executions/month*)
Check out the comparison feature
See full comparison

Features comparison

Enterprise

WhatsApp Conversation Credit
 
 
MUV
5,000
Unlimited
Omnichannel
 
 
All channels (non voice)
E-commerce
Free for 2 outlets*
Unlimited
CRM
 
 
All features
Ticket system integration with chatpanel
Unlimited
Chatbot
 
 
Basic
10 FAQ
Unlimited
Commerce
NLP (Intent)
Chatbot AI
1,500 dialogs/agent
Agent Productivity
 
 
Summarization
Paraphrase
Agent Monitoring
 
 
QA Manual
QA Automated
SLA
Knowledge Base
 
 
Storage
Integration with chatpanel
Integration
 
 
Open API
Workflow
20 executions/month*
2.000 executions/month*
More exciting offers

Personalize your package with various add-ons and bundles

Add-ons

Optimize your sales, marketing, and customer support management with a variety of additional features and services

AI-based Chatbot

Revolutionize the way your business interacts with customers, now smarter and more engaging

  • Manage up to 20+ FAQs
  • Customize agent allocation
  • Hybrid handling of agents & bots
  • AI NLP (Natural Language Processing)
  • API integration

Accelerate your business performance by adding agents

WhatsApp Blast Outbound to expand your business reach

Minimum top up Rp 1.000.000

  • Marketing (Rp 596,33 /sesi)
  • Utility (Rp 295,32 /sesi)
  • Authentication (Rp 438,00 /sesi)

Centralize customer comments on your Instagram social media account posts to simplify communication management and engagement.

Top up additional Monthly Unique Visitor quota

Personalize your reports according to business needs without manual reporting in Microsoft Excel

Mekari Qontak supports business development from various industries

Selleri optimizes customer problem resolution speed

“We experience 5% increase in active users on Selleri.id after running an educational campaign via WhatsApp and other channels.”

Favorite features:
Omnichannel
WhatsApp API
Najmuddin Husein
Co-Founder Selleri

Biteship customer service agents are 20% more productive with Mekari Qontak

“Our agents used to answer only around 100 questions per day, but now we can reply to more than 120 questions per day per agent.”

Favorite features:
Customer Service
Omnichannel Configuration
Biteship
Yuda Faisal Putra
Operation Excellence Manager

Prasetiya Mulya's communication efficiency increases up to 100%

“It used to take 10 minutes (to resolve all questions from) one customer. Now it’s done in just 5 minutes, because they will only ask questions that the chatbot can’t answer.”

Favorite features:
Omnichannel
WhatsApp API
Chatbot
Prasetiya Mulya Cover Artikel
Yudhistira Victoria
Admissions Manager

Pasarnow increases 10% of its sales through Omnichannel CRM

“We experience 10% increase in active users in the Pasarnow application after running an educational campaign via Whatsapp and other channels.”

Favorite features:
Omnichannel
WhatsApp API
CRM
Cindy Ozzie
Co-Founder PasarNow

The number of Laukita orders increased by 55% thanks to effective customer service

“We are happier now, because customers inquiries are immediately replied and directed by the Chatbot, and if needed, our CS team are ready to greet and serve them.”

Favorite features:
CRM
WhatsApp API
Omnichannel
Chitra Febrimawarni
Customer Service Manager
Frequently Asked Questions (FAQ)

What packages are available for Mekari Qontak?

We offer flexible packages to meet various business needs, from Starter packages to Enterprise packages. Our plans are grouped based on the scale of your operation and the features you require.

For further information about prices, please consult with our team for free.

What differentiates Mekari Qontak from other omnichannel CRM solutions?

Mekari Qontak stands out with its approach to omnichannel CRM, combining traditional CRM features with a powerful chatpanel, Chatbot capabilities, and smart integrations.

This unique combination makes it easier for you to manage a more holistic and automated customer interaction management.

Yes, we offer a free trial period so you can experience all of Mekari Qontak’s capabilities before making your purchase. Sign up for a free trial or feel free to have a free consultation with our team.

No, we take pride in our transparency. There are no additional hidden or setup fees associated with our standard pricing plans. You only pay for the package you choose.

Yes, you can upgrade your package at any time. If your business requires a more powerful package and wants to upgrade, you can contact our Customer Support.

We are serious about managing data security and user privacy. Mekari Qontak uses industry standard security protocols, encryption, and access controls to ensure the confidentiality and integrity of your data. For more information, see our Security Policy and our Privacy Policy.

Mekari Qontak is designed for easy integration. We provide clear documentation and support to help you integrate with a variety of systems and applications, including artificial intelligence (AI) and natural language processing (NLP) applications.

Yes, Mekari Qontak is designed to be accessible from a variety of mobile devices, including phones and tablets. We offer a responsive interface for a seamless experience on a variety of screen sizes.

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