Embed Qontak Open API to connect WhatsApp, CRM, and chatbot to your systems

Some benefits of using the Open API:

• Connect a few platforms within one integrated system
• Simplify management of inbound and outbound messages
• Easily manage conversations from multiple communication channels
• Centralize all data within a unified platform

Data moves between systems through four technical components:

• API endpoints: Unique REST API URLs that execute specific actions, namely GET, POST, PUT, and DELETE.
• Authentication: OAuth 2.0 tokens that verify external access rights before any request is processed.
• Data format: JSON as the exchange standard, chosen because it is lightweight and structured.
  Webhooks: Event-driven triggers that push data the moment something happens, such as an incoming chat.

Mekari Qontak applies HTTPS as a requirement across all four, so every integration runs over an encrypted connection.

The four sit at different layers of the same ecosystem:

• Native integration: A ready-made connection built by the vendor, available without any coding.
• Open API: A public interface for connecting a platform to your internal systems, flexible but requiring development work.
• SDK: A code library, for example in Python or Node.js, that speeds up development when working with an open API.
• Webhook: An event-driven mechanism that pushes data automatically the moment a specific event occurs.

Yes. Enterprise integration needs infrastructure that ordinary tools do not provide:

• Scale: Capacity to handle spikes in API requests, backed by an uptime commitment.
• Governance and compliance: Detailed audit logs, a sandbox environment for testing, and ISO/IEC 27001 certification.
• Backward compatibility: Assurance that API updates will not break integrations already running in production.

Mekari Qontak provides these alongside a dedicated technical account manager to keep integrations stable.