Uncentralized channels
Multiple communication channels & inquires causing delay in responsiveness.
Attract and build relationships with travelers using the leading CRM tool for travel agencies
Deliver exceptional customer experience that keeps travel agency clients coming back with Qontak’s CRM tool
- Easily manage orders, complaints and track customers through customer database
- Broadcast personalized promotional messages and announcements
- View customer journeys better through our state-of-the-art platform
- Centralize all customer service within one omnichannel software
Trusted by 35,000+ businesses in Southeast Asia
Challenges of travel agencies without the omnichannel CRM
Low customer engagement
Customer journeys are not recorded well hence difficulty in creating personalization.
Long response time
Unclear KPI monitoring process reducing team productivity in completing tasks.
A dynamic centralized platform for secure & safe traveling
A centralized platform to manage and respond all incoming inquiries from multiple channels
Increase customer service response rate
- Quick responses to every incoming message with our automated chatbot
- Send unlimited broadcast WhatsApp messages without the risk of getting blocked
- Easily manage incoming messages of various communication channels within on platform
Overwhelming workload for agents
- Agents are overloaded with incoming messages to respond resulting in slow response rates
- Limited promotional messages to send due to limited platform
- Agents must swith applications to repond to incoming messages one-by-one
Improve customer service now
Track sales and customer service in real-time
Manage all customer interactions from multiple channels in one easy view and drag & drop
Ensure high customer satisfaction
- Easily trace status of compalints and orders from the beginning of customers journey
- Send personalized messages based on detailed interaction history
- Measure and improve customer satisfaction with a customizable CSAT survey
No customer satisfaction tracking
- Manual checking of tickets causing long response and resolution time
- Agents reply to messages using rigid and inflexible templates in order to save time
- Manual record of feedback to measure customer satisfaction
Build better customer relationships today
What does the Omnichannel CRM for travel agencies do?
The Omnichannel CRM is built to simplify customer service of travel agencies, by automated recording and management of orders, to mass promotions, including conflict resolution for customers.
The CRM software is equipped with features to manage all customer data within a state-of-the-art platform. This software enables reporting of all business activity, accessible in real-time.
Additionally, the omnichannel CRM is also integrated with other communication channels, facilitating quality customer service online and offline.
What are the benefits of using the Omnichannel CRM?
- Nonstop 24/7 customer service
- Respond to customer inquiries automatically through the chatbot
- Store and manage all interaction automatically within the CRM
- One account to manage all devices
- Send businesses to send broadcast notifications, confirmation, promotions and more to thousands of contacts at once
- Report all customer service activity accessible in real-time
- Integrate multiple channels such as WhatsApp API, Instagram API, or website within one platform to provide consistent customer experience
Why do travel agencies need the Omnichannel CRM?
The Omnichannel CRM enables businesses to fulfil customer needs both online and offline. All customer data is updated in real-time and accessible whenever and wherever.
The Omnichanel CRM for travel agencies also connects several accounts on various channels. This integration enables easy interaction with customers, from whichever application they prefer.
What is an example of the Omnichannel CRM for travel agencies in use?
The Omnichannel CRM for travel agencies is designed to support customer service. When a traveller sends a message on WhatsApp, the interaction is automatically kept on the system and the AI Chatbot responds immediately based on triggers. If inquiries are unable to be completed, messages are redirected automatically to agents.
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