All in one customer service management
Tracking deals, tickets and tasks
Track sales team, KPIs, orders and tasks in real time
Customer service management
WhatsApp Business feature optimization
Advanced Instgaram autoresponder
Optimum customer service voip and IVR
Coding and flexible bot automation
Sales automation and customer service for business efficiency
Make things faster through integration
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
Manage school management
Manage customers easily
Manage clinic/hospital management
Management of travel agents
Consolidation of delivery reports
Connect to marketplace
Update inventory management
Organize customer interactions
Track sales of goods
Manage customer service
Manage product marketing
Manage staff feedback
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Download the Qontak mobile app on Playstore & Appstore
Real-time field sales team location tracking
Track achievements and progress of orders and tickets
Special access to customer and sales data
Integrate Qontak apps with your business apps
Design and customize chatbots as needed
Growth of your business and customers with us
Get additional income
Automate and monitor all phone calls with a powerful cloud-based call center software.
Productivity is hampered and slower because agents cannot work remotely
No call route makes the agent’s response ineffective and inefficient
Agents can’t get reports in real-time to find out what repairs are needed
Increase customer satisfaction with advanced cloud-based phone call solutions for all business operations.
Flexibility that can be adjusted to the needs of agents or supervisors and accessed from anywhere via desktop and mobile devices based on iOS or Android.
Have virtual line and interactive voice response (IVR) to automatically resolve customer requests without the need to connect with a live call center agent.
Build accountability by storing call records in an easily accessible database for call center agents to serve customers when needed.
Activate the Automatic Call Distribution (ACD) feature to forward phone calls to available agents automatically or manually according to business needs.
The call center software is equipped with an analysis report dashboard that is updated in real time and manages data access according to needs and roles.
Evaluation of agent performance to improve call center performance based on comprehensive and updated reports in real time.
Get real time insights and analysis related to call center service activities by setting Service Level Agreement (SLA) thresholds.
Connect call center applications with multiple communication channels in one Omnichannel platform to provide a consistent customer experience across every channel.
Improve the quality of customer service by making accurate business decisions based on performance reports that are updated in real time.
Call center software is a tool for call service centers. The goal is to provide pleasant customer service and experience.
Call center software is designed to route calls and streamline operational processes. So customers can feel satisfied and happy with the services provided.
Mekari Qontak offers end-to-end solutions for call center of all types of businesses. You can integrate call center software with other omnichannel solutions that are connected to the CRM system.
Get more done without compromising accuracy and speed with solutions from Mekari that are used by thousands of businesses.