Why are call center software important for businesses?

Here are the reasons why call center apps are important for businesses: Helping to manage a large number of customers, even though the number of personnel or employees serving as a call center is limited. Lower costs, increased productivity and efficiency help reduce the cost of the contact center required to manage customer service. Enhanced security, call center software is equipped with end-to-end solutions that work to keep customer and company data completely safe in cloud backups. Helping meet sales or customer service targets, the use of call center software can be tailored to the needs or targets of the company.

How does the call center software work?

Receiving incoming calls from customers (inbound calls), each incoming call can be distributed to agents automatically by the Automatic Call Distributor (ACD). Create a queue system (queue system), which can manage the telephone queue received by agents. Making outbound calls, the call center software allows agents to make outgoing calls which can be recorded automatically using call recording.

What are the benefits of using call center software?

Here are the benefits that businesses can get by using a call center software: Better customer service management, where the app will forward calls based on product category, and customer location, and ensure that they are handled by the best agents in the field. Improved reporting features, including sales rate, revenue per call, case time, case category, and the ability to evaluate the number of calls. With increased productivity and efficiency, agents can handle all incoming and outgoing calls quickly and easily in one application. Great customer experience, where agents can provide customized, accurate, and personalized information for each individual customer.

Why are call center software important for businesses?

Manage customers, even though the number of personnel or employees serving as a call center is limited. Lower costs, increased productivity and efficiency help reduce the cost of the contact center required to manage customer service. Enhanced security, call center software is equipped with end-to-end solutions that work to keep customer and company data completely safe in cloud backups. Helping meet sales or customer service targets, the use of call center software can be tailored to the needs or targets of the company.

How does the call center software work?

Receiving incoming calls from customers (inbound calls), each incoming call can be distributed to agents automatically by the Automatic Call Distributor (ACD). Create a queue system (queue system), which can manage the telephone queue received by agents. Making outbound calls, the call center software allows agents to make outgoing calls which can be recorded automatically using call recording.

What are the benefits of call center software?

Better customer service management, where the app will forward calls based on product category, and customer location, and ensure that they are handled by the best agents in the field. Improved reporting features, including sales rate, revenue per call, case time, case category, and the ability to evaluate the number of calls. Increased productivity and efficiency, agents can handle all incoming and outgoing calls quickly and easily in one application. Great customer experience, where agents can provide customized, accurate, and personalized information for each individual customer.

All in One Call Center Software Solution

Call Center Software Helps You Make calls Anytime

Automate and monitor all phone calls with a powerful cloud-based call center software.

Improve customer satisfaction
Increase productivity
Save operational costs
Build a professional image

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Call Center Software Helps You Make calls Anytime

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Business challenges without a call center software solutions

Agents can't work remotely

Productivity is hampered and slower because agents cannot work remotely

Lack of customer satisfaction and business efficiency

No call route makes the agent’s response ineffective and inefficient

No real-time metrics and reports

Agents can’t get reports in real-time to find out what repairs are needed

Call Center Software Helps Improve Customer Experience

Increase customer satisfaction with advanced cloud-based phone call solutions for all business operations.

Make calls easily and quickly
Flexibility that can be adjusted to the needs of agents or supervisors and accessed from anywhere via desktop and mobile devices based on iOS or Android.
Respond to customer calls faster
Have virtual line and interactive voice response (IVR) to automatically resolve customer requests without the need to connect with a live call center agent.
Automatically record customer calls
Build accountability by storing call records in an easily accessible database for call center agents to serve customers when needed.
High-level agent routing
Activate the Automatic Call Distribution (ACD) feature to forward phone calls to available agents automatically or manually according to business needs.

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Have a Comprehensive Performance Report with the Call Center Application

The call center software is equipped with an analysis report dashboard that is updated in real time and manages data access according to needs and roles.

Track call center agent performance
Evaluation of agent performance to improve call center performance based on comprehensive and updated reports in real time.
Set SLA threshold
Get real time insights and analysis related to call center service activities by setting Service Level Agreement (SLA) thresholds.
Integrate multiple communication channels
Connect call center applications with multiple communication channels in one Omnichannel platform to provide a consistent customer experience across every channel.
Make better business decisions
Improve the quality of customer service by making accurate business decisions based on performance reports that are updated in real time.

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What is call center software?

Call center software is a tool for call service centers. The goal is to provide pleasant customer service and experience.

Call center software is designed to route calls and streamline operational processes. So customers can feel satisfied and happy with the services provided.

Mekari Qontak offers end-to-end solutions for call center of all types of businesses. You can integrate call center software with other omnichannel solutions that are connected to the CRM system.

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Manage customers, even though the number of personnel or employees serving as a call center is limited.
Lower costs, increased productivity and efficiency help reduce the cost of the contact center required to manage customer service.
Enhanced security, call center software is equipped with end-to-end solutions that work to keep customer and company data completely safe in cloud backups.
Helping meet sales or customer service targets, the use of call center software can be tailored to the needs or targets of the company.

Receiving incoming calls from customers (inbound calls), each incoming call can be distributed to agents automatically by the Automatic Call Distributor (ACD).
Create a queue system (queue system), which can manage the telephone queue received by agents.
Making outbound calls, the call center software allows agents to make outgoing calls which can be recorded automatically using call recording.

Better customer service management, where the app will forward calls based on product category, and customer location, and ensure that they are handled by the best agents in the field.
Improved reporting features, including sales rate, revenue per call, case time, case category, and the ability to evaluate the number of calls.
Increased productivity and efficiency, agents can handle all incoming and outgoing calls quickly and easily in one application.
Great customer experience, where agents can provide customized, accurate, and personalized information for each individual customer.

Grow your business faster with Mekari Qontak

Get more done without compromising accuracy and speed with solutions from Mekari that are used by thousands of businesses.

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