INDUSTRY
Integrated CRM technology
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
INOVATION FEATURES
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Mekari Qontak offers cloud-based call center software that is equipped with features to efficiently manage incoming and outgoing call services. Drive 98% higher retention by delivering proactive, self-serve, and agent-assisted support across all channels.
Monitor agent performance and service levels on a rich visualization dashboard
Provide instant and interactive responses for better customer satisfaction.
Meet your customers in the moment with personalized IVR and call route.
Call center software is easily integrated with multiple apps such as Instagram, WhatsApp, Facebook and others. It’s easy to manage them.
Support your team with an all-in-one suite of digital capabilities or with your own solution.
Improve customer service satisfaction with our cloud-based phone call solution.
We provide features to help you create an efficient and effective call center service.
The call center software is a program to manage customer relations by telephone calls in an effective and efficient manner. The call center software is supported by advanced features such as the Automatic Call Distribution (ACD), the Interactive Voice Response (IVR), routing agents and many more, in support of existing call center services.
Choosing a call center software is paramount to improving the quality of customer service in your company. Mekari Qontak’s call center apps is easily integrated with various other software programs to support other customer service activity. Additionally, Mekari Qontak’s cloud-based call center software is accessible anywhere, including smartphones and other mobile devices.
CRM Call Center is call center software that is integrated with the CRM system. It saves incoming and outgoing calls automatically.
CRM call center allow businesses to monitor customer support teams’ performance. It is because all interactions with customers are stored in one database, including the activities of the CS team.
On the other hand, interaction history also makes it easier for the CS team to understand customer needs. It’s easier for them to convert customers via telemarketing CRM.
Mekari Qontak provides call center software based on a cloud-based CRM system. It provides flexibility and mobility for users to make phone calls from anywhere via the internet network.
Main features: Mobile Access, IP Phone, ACD, IVR, PBX System, Agent Routing, VoIP, Wallboard Inbound & Outbound, Agent Routing, Dedicated Support, Omnichannel etc.
Bitrix24 offers call center software that makes it easy for teams to collaborate with each other. It is able to speed up the process of fulfilling customer requests.
Main features: Work Capacity, Task Ranking, Kanban Board and Custom Workflows.
TalkDesk is a call center CRM that helps users manage telephone support more quickly. It supports call center teams in creating consistent customer relationships.
Main features:: Session Routing, Session Queuing, Concurrent Calling, IVR, Inbound Screen Pop and Persistent Data.
CloudTalk is an innovative call center application provider because of its various unique tools for its users. For example, a costume queue feature that determines which agent is appropriate to serve customers
Main features: Record Calls, Generate Location, Call Types and Click-to-Call.
RingCentral is a flexible cloud-based call center system. It can direct outgoing calls to the right individuals.
Main features: Record Calls, Generate Location, Call Types dan Click-to-Call.
osDial is call center software that uses an open source license to greatly reduce costs without sacrificing quality or functionality. It is able to make calls with the most flexible and cost-effective dialer.
Main features: Call Monitoring, Call Recording, Call Transfer, and FTC Compliance.
Five9 is a cloud-based CRM call center. It leverages AI to create personalized customer experiences.
Main features: IVR, Predictive & Progressive dialer, Preview Dialer and TCPA Compliance.
No, it’s different. The key difference is that a call center is focused on resolving customer queries; it is a subset of a BPO company and usually involves only phone work. Meanwhile, a BPO company performs back-office tasks for any business like customer support or accounting functions, whereas a call center company handles just telephone calls.
Call center representatives are responsible for responding to every customer call, listening to customer problems, and solving them. Representatives also have to make sure customers get the help they need quickly through inbound and outbound phone conversations with them.
A point of contact (POC) is the individual or department responsible for communicating with the customer. They serve as information coordinators and organizational representatives in an activity or project.
Their role is to maintain better customer relationships. POC also helps to increase brand awareness and visibility in the market.
The essential features of call center software are:
Here are the benefits that businesses can get by using a call center software:
To set up the call center software, you must sign up for a free trial or paid plan with Mekari Qontak. Next, you need to transfer your new or existing business phone number. After that, Qontak will configure the software the way you want it for call management. Part of the configuration may also include integration with other tools your business uses to provide customer service, such as CRM, help desks, ticketing systems, WhatsApp API and more.
One of the call center software providers in Indonesia is Mekari Qontak.
Mekari Qontak offers an end-to-end IP Phone solution to serve customers for all types of businesses. Integrate the call center software with other omnichannel solutions connected to the CRM.
Main features include: mobile access, ACD, IVR, PBX system, agent routing, VoIP, inbound and outbound Wallboard, agent routing, dedicated support, omnichannel integration and more.
Monitor and manage customer service easily with the call center software by Mekari Qontak, used by thousands of businesses.