CRM Application

Boost your business performance with the best CRM software solution in Indonesia

With Mekari Qontak CRM, you can seamlessly centralize customer and prospect data for more efficient and innovative strategies in sales, marketing, and customer service enhancement.

  • Elevate every customer interaction for business growth.
  • Monitor streamlined sales, marketing, and centralized customer service processes.
  • Gain profound insights into your customers for smarter decisions.
  • Customize your customer experience and elevate loyalty.
  • Outperform your competitors through business efficiency and innovation.

Trusted by 35,000+ companies in the region

RS Abdi Waluyo
Agung Sedayu Group
Alodokter
Bank Mayora
BCA Insurance
DHL
Faber Castell
Gojek
GrandLucky Superstore
HokBen
Hana Bank
Toyota-Astra Motor
Hyundai
JKT GO
Kemenhub
Mayapada Hospital
Meratus
Novotel
Oppo
Puma
Shell
Transvision
Tatsuya
Tupperware

Elevate customer relationship management with Mekari Qontak

Sales

CRM software solution for sales management

Master your sales pipeline and realize optimal sales performance

  • Efficiently monitor and manage prospects. Organize prospects systematically, prioritize based on potential, and track sales progress.
  • Streamline the sales process. Identify sales stages, provide guidance on follow-ups, and prevent errors that can hinder the sales funnel.
  • Customer interaction tracking. Preserve records of customer interactions, and gain crucial insights to craft more relevant and effective messages.
  • Sales reporting and analysis. Generate performance reports and analyses, aiding the team in identifying trends and key focus areas.
  • Team collaboration. Foster enhanced collaboration among sales team members, and facilitate the sharing of essential information and critical communication.
Marketing

CRM software solution for marketing management

Achieve precision targeting, harmonize sales efforts

  • Attain more precise target segmentation. Utilizing CRM-collected insights, engage in hyper-targeting with communication that resonates.
  • Enhance ROI campaign effectiveness. Analyze campaign results comprehensively, including conversions, ROI, and engagement rates.
  • Elevate campaign personalization. With deeper customer insights through CRM, enhance campaign strategies for a more personalized touch.
  • Lead scoring refinement. CRM aids in evaluating potential lead value, directing resources toward the most promising hot leads.
  • Sales alignment and synchronization. Seamlessly connect marketing and sales teams, streamlining prospect handovers for enhanced collaboration.
Customer

CRM software solution for customer support management

Identify and manage tickets for swift customer service

  • Swift and accurate service. Access customer information to provide solutions promptly and accurately.
  • Monitor customer requests. Track end-to-end customer requests, ensuring meticulous management of each inquiry.
  • Effective complaint handling. Prioritize and address customer complaints more efficiently, upholding customer satisfaction.
  • Tailored services. With comprehensive customer data access, the customer service team can deliver personalized assistance.
  • Customer interaction history. Monitor customer interaction history more effectively, facilitating more efficient and relevant support.
Operations

CRM software solution for business operations management

Enhance collaboration with optimal cross-department workflow

  • Streamline business processes. Harness CRM to monitor and optimize cross-departmental business processes, amplifying resource efficiency and management.
  • In-depth data analysis. Utilize data and insights generated by CRM for identifying improvement opportunities and informed decision-making.
  • Augment collaboration. Facilitate interdepartmental collaboration, ensuring real-time information availability across the organization.
  • Seamless scalability. Embrace company flexibility for tailoring solutions that best match business growth needs.
  • Efficiency and cost-effectiveness. Leverage CRM to eliminate inefficient manual processes and curtail operational expenses.

Explore the top features of Mekari Qontak CRM for business and professional development

Why business choose CRM system by Mekari Qontak

Cloud-based

Free from installation, maintenance, and platform development expenses.

Secured data system

ISO 27001 certified with international standard procedures security system.

Dedicated support

Dedicated assistance from initial consulting, implementation, and after-sales.

No learning curve

Intuitive and user-friendly UI eliminates the need for product training.

Integration support

Super easy integration and a flexible API module according to business needs.

Ecosystem support

Networking and empowerment support with practitioner communities in Indonesia.

Hear it first hand from our customer

With one WhatsApp API number, Raiz Invest serves customers through one door and generates data for automatic reporting, so that customer service performance can be measured and can continue to be improved to maintain customer trust.

Angela Vanesia Halim Business and Finance Manager, Raiz

Mekari Qontak really helps, we can send promotional messages to people who are rarely active on our application so they can be active again when shopping. 10% increase in active users in the Pasarnow application after running an educational campaign.

Cindy Ozzie Cofounder, Pasarnow
Frequently Asked Questions (FAQ)

What is Mekari Qontak CRM?

Mekari Qontak CRM (Customer Relationship Management) is a system that helps you manage interactions with customers, simplify sales and marketing processes, and improve customer service. This is especially important for businesses looking to improve customer relationships, increase sales, and optimize overall operations.

How can Mekari Qontak CRM application benefit the company sales team?

Mekari Qontak CRM application can empower your sales team by providing a centralized platform for managing leads, tracking customer interactions, and monitoring the sales pipeline. This helps prioritize tasks, automate follow-ups, and ultimately improve efficiency, better lead conversion rates, and increase revenue.

Absolutely, Mekari Qontak CRM system enhances collaboration across departments by offering a shared customer database accessible to sales, marketing, and customer support teams. This promotes seamless communication, reduces duplicated efforts, and ensures alignment.

Mekari Qontak CRM software enables efficient customer support by allowing agents to access customer history, track inquiries, and manage tickets effectively. This results in quicker issue resolution, personalized assistance, and overall enhanced customer satisfaction.

Yes, our Mekari Qontak CRM is highly customizable. You can tailor it to match your industry, processes, and unique requirements. This flexibility ensures that the CRM adapts as your business evolves.

Yes, Mekari Qontak is serious about data security in order to protect all our users’ data privacy information. Our CRM uses advanced security measures, including encryption and role-based access controls, to protect your customer information and sensitive business data.

We provide comprehensive support to ensure a smooth CRM experience. Our team offers training, onboarding assistance, and ongoing support to help you maximize CRM features and capabilities.

Absolutely. We offer a free trial period to let you experience Mekari Qontak CRM firsthand. This allows you to explore its functionalities, understand its value, and assess how it aligns with your business needs.

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