Mekari Qontak integrates the customer journey through omnichannel CRM within an AI customer engagement platform to boost customer conversions, accelerate response times, and automate team operations.
Mekari Qontak is featured in Gartner®. Discover how our clients are transforming their businesses with our solutions.
Streamline sales, customer service, and marketing in a scalable manner within a single, integrated AI-based omnichannel and CRM system.
Mekari Qontak goes beyond traditional omnichannel CRM software, offering flexible and customizable AI customer engagement solutions tailored to your specific industry needs.
Discover the AI customer engagement solution package that best fit with your business needs.
Agentic AI manages inquiries, verifies real-time availability, and executes end-to-end booking confirmations without human intervention.
Agentic AI identifies patients, navigates available time slots, and orchestrates structured appointment scheduling across integrated healthcare systems.
Agentic AI validates proof of transfer, synchronizes order status updates, and triggers fulfillment protocols with surgical precision.
Agentic AI autonomously classifies and prioritizes inquiries, generates service tickets, and escalates to the optimal human agent for rapid resolution.
Mekari Qontak integrates seamlessly with the Mekari ecosystem, WhatsApp Business API, CRM, ERP, and hundreds of other external business tools via API.
Mekari Qontak is designed for mid-market to enterprise scale, delivering security, flexibility, and comprehensive support.
An AI-powered integrated workflow solution to automate every customer interaction and streamline business operations.
Every business data is managed in local data centers, protected by global ISO/IEC 27001:2022 standards and Komdigi certification.
Localized implementation guidance and regular training sessions tailored to the specific needs of the Indonesian market.
Expand your network, gain industry insights, and join exclusive events alongside thousands of business leaders from various sectors.
Discover how Mekari Qontak enables significant operational advancements and customer service excellence across industries.
Mekari Qontak is an integrated AI customer engagement platform and an Official Meta Business Partner. As part of the unified Mekari ecosystem, it delivers a centralized, end-to-end customer data solution that enables businesses and enterprises to effectively boost sales, accelerate customer service, and optimize marketing and business operations through official WhatsApp API, omnichannel CRM, AI chatbots, and campaign automation via a seamless SaaS platform.
Mekari Qontak offers an integrated software solutions, not just separate features. All customer communications on WhatsApp, Instagram, e-commerce, and other channels can be managed from a single, centralized omnichannel dashboard. Equipped with CRM and automation features, the system is designed to boost your work efficiency.
Mekari Qontak is suitable for use by small, medium and enterprise scale businesses in various industries such as UMKM/MSMEs, financial services, retail, startups, FMCG, logistics, automotive, education, health, multinationals, BUMN, and government.
This solution is designed to help sales, customer service, marketing, and operational teams work more efficiently, responsively, and measurably to reach and serve customers.
Mekari Qontak offers four main solution plans tailored to your business needs:
Each plan is designed based on relevant needs to be measurable and easy to use in achieving your business goals.
Mekari Qontak offers key features for your business such as the official WhatsApp API with a blue tick verification, a AI chatbot for automated conversations, and an omnichannel dashboard that integrates the management of WhatsApp, Instagram, Shopee, and Tokopedia. You can also use the CRM for sales pipeline management, a broadcast system for mass messages, and real-time reporting features to monitor overall performance.
Yes, Mekari Qontak is an official WhatsApp Business Solution Provider (BSP) registered and working directly with Meta. You can get an official WhatsApp Business account with a blue tick verification legally and reliably through our service.
Of course. Mekari Qontak provides flexible API integration that can be integrated with various internal systems, such as ERP, POS, e-commerce, or other platforms, according to your business needs.
Yes, Mekari Qontak is highly customizable to meet the specific needs of your business. You can tailor the system to fit your brand, configure workflows, create custom fields, and define unique processes that align with your business model. Our solution is designed to be flexible and scalable, capable of accommodating businesses of various sizes and industries.
Yes, Mekari Qontak is an official company that is safe, trusted, certified and legal. We take user data security and privacy very seriously. All company, consumer, and user data on Mekari Qontak is protected by robust security system measures.
Mekari Qontak also complies with consumer privacy notice. We adhere to relevant data protection regulations, such as GDPR, to ensure your customer data is managed carefully and in line with legal requirements.
Mekari Qontak is ISO/IEC 27001:2022 certified. Additionally, it incorporates industry-standard security protocols, including data encryption, access controls, and regular backups.
Yes, free trials and demos and direct consultation session with our team are available so you can see how Mekari Qontak’s solution works for your specific business needs.
You can fill out the form on the Mekari Qontak website or contact our team directly for the activation process and to customize the solution for your company and business needs.
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