Choose the right Mekari Qontak solution based on your business needs and scale

From marketing campaigns to full automation for sales & support teams – everything is manageable in one customer platform

Broadcast

Reach thousands of customers without manual processes

Business Needs:
  • Auto-schedule messages
  • Boost campaign open rates
  • Track campaigns in real-time
Starting from
Rp 750.000 *per Month
Key features in Broadcast
  • Campaign management
  • Campaign planner
  • Campaign performance
  • Contact management
Whatsapp Business API
  • Whatsapp Blue Tick
  • WA masking
  • Whatsapp call*
  • Whatsapp group*
Channel Integration
  • Instagram (5)
  • Facebook
  • WhatsApp
  • Line
  • X (Twitter)
  • Telegram
  • Google my business
  • Ecommerce (Tokopedia & Shopee)
Broadcast
  • Email template
  • Email broadcast
  • Whatsapp broadcast template
  • Whatsapp broadcast
Campaign Planner
  • Daily, weekly, monthly scheduling
  • Custom scheduling
Airene
  • Chat Summarization
  • Paraphrase
Agent Monitoring
  • SLA management (chat)
  • Ticket SLA countdown
  • Chat SLA countdown
  • Scorecard manual
  • Scorecard automated
  • Scorecard custom parameter*
  • GPS Live tracking
Qontak Form
  • Whatsapp flow*
Agent productivity
  • Agent assignment / workload management
Knowledge Base
  • Knowledge content management
  • Knowledge integration to chat
  • Article bulk upload
  • Article visibility segregation
Ticket Management
  • Create Ticket
  • Edit Ticket
  • Apply Filter Ticket
  • Download Ticket
  • Ticketing Pipeline
  • Ticket Integration from Chat to CRM (manual)
  • Ticket Integration from Chat to CRM (auto-create)
  • Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
  • Deal pipeline
  • Create new deal
  • Upload multiple deal
  • Bulk change deals
  • Advanced Rules for Approver Layers
  • Deal Integration from Chat to CRM (manual)
  • Deal Integration from Chat to CRM (auto-create)
Custom Goal
  • Create Custom Goal
  • Edit Custom Goal
  • Delete Custom Goal
Task Management
  • Add Task
  • Upload Task
  • Download All / Selected
  • Apply Filter Task
  • Bulk Change - Ownership
  • Delete Task
  • Associate task to deal
  • Associate deal to task
  • Associate task to ticket
Chatbot
  • Basic
  • Commerce
  • NLP (Intent)
  • Coversational AI
Report
  • Email broadcast report
  • WhatsApp broadcast report
  • Chat general report
  • Agent performance
  • Bot performance
  • Contact report (chat)
  • CSAT (chat)
  • NPS (chat)
  • CES (chat)
  • Ticketing report (CRM)
  • CRM general report
  • Targeting report (CRM)
  • Comparison report (CRM)
  • Geographic report (CRM)
  • Trend report (CRM)
  • Dashboard report
Mekari Access
  • Email OTP

Sales Suite

Optimize sales with a comprehensive solution

Business Needs:
  • Distribute leads to sales agents
  • Speed up deal closing
  • Monitor sales performance
Starting from
Rp 400.000 *per User / Month
Key features in Sales Suite
  • Unlimited MUV*
  • WhatsApp Business API (chat, call, group, & flow)
  • Campaign Planner with Custom Scheduling
  • Mekari Airene Chat Summarization & Paraphrase
  • Chatbot Basic, Commerce & NLP with Unlimited FAQ
  • Conversational Chatbot AI
  • Chat SLA Countdown
  • GPS Live Tracking
  • Deal & Pipeline Management
  • Custom Goal
  • Task Management
  • Sales CRM Report
Whatsapp Business API
  • Whatsapp Blue Tick
  • WA masking
  • Whatsapp call*
  • Whatsapp group*
Channel Integration
  • Instagram
  • Facebook
  • WhatsApp
  • Line
  • X (Twitter)
  • Telegram
  • Google my business
  • Ecommerce (Tokopedia & Shopee) (Unlimited)
Broadcast
  • Email template
  • Email broadcast
  • Whatsapp broadcast template
  • Whatsapp broadcast
Campaign Planner
  • Daily, weekly, monthly scheduling
  • Custom scheduling
Airene
  • Chat Summarization
  • Paraphrase
Agent Monitoring
  • SLA management (chat)
  • Ticket SLA countdown
  • Chat SLA countdown
  • Scorecard manual
  • Scorecard automated
  • Scorecard custom parameter*
  • GPS Live tracking
Qontak Form
  • Whatsapp flow*
Agent productivity
  • Agent assignment / workload management
Knowledge Base
  • Knowledge content management
  • Knowledge integration to chat
  • Article bulk upload
  • Article visibility segregation
Ticket Management
  • Create Ticket
  • Edit Ticket
  • Apply Filter Ticket
  • Download Ticket
  • Ticketing Pipeline
  • Ticket Integration from Chat to CRM (manual)
  • Ticket Integration from Chat to CRM (auto-create)
  • Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
  • Deal pipeline
  • Create new deal
  • Upload multiple deal
  • Bulk change deals
  • Advanced Rules for Approver Layers
  • Deal Integration from Chat to CRM (manual)
  • Deal Integration from Chat to CRM (auto-create)
Custom Goal
  • Create Custom Goal
  • Edit Custom Goal
  • Delete Custom Goal
Task Management
  • Add Task
  • Upload Task
  • Download All / Selected
  • Apply Filter Task
  • Bulk Change - Ownership
  • Delete Task
  • Associate task to deal
  • Associate deal to task
  • Associate task to ticket
Chatbot
  • Basic
  • Commerce
  • NLP (Intent)
  • Coversational AI
Report
  • Email broadcast report
  • WhatsApp broadcast report
  • Chat general report
  • Agent performance
  • Bot performance
  • Contact report (chat)
  • CSAT (chat)
  • NPS (chat)
  • CES (chat)
  • Ticketing report (CRM)
  • CRM general report
  • Targeting report (CRM)
  • Comparison report (CRM)
  • Geographic report (CRM)
  • Trend report (CRM)
  • Dashboard report
Mekari Access
  • Email OTP

Qontak 360

Integrate all customer processes more efficiently

Business Needs:
  • Deal Management
  • Sales and closing automation
  • Customer service automation
 
Discuss with us
Key features in Qontak 360
  • Unlimited MUV*
  • WhatsApp Business API (chat, call, group, & flow)
  • Omnichannel Customer Engagement
  • Whatsapp & Email Broadcast
  • Campaign Planner with Custom Scheduling
  • Sales & CRM Management
  • Customer Support & Ticketing
  • Task Management
  • Chatbot Basic, Commerce & NLP with Unlimited FAQ
  • Conversational AI
  • Conversation Report
  • Ticketing Report
  • Sales CRM Report
Whatsapp Business API
  • Whatsapp Blue Tick
  • WA masking
  • Whatsapp call*
  • Whatsapp group*
Channel Integration
  • Instagram
  • Facebook
  • WhatsApp
  • Line
  • X (Twitter)
  • Telegram
  • Google my business
  • Ecommerce (Tokopedia & Shopee) (Unlimited)
Broadcast
  • Email template
  • Email broadcast
  • Whatsapp broadcast template
  • Whatsapp broadcast
Campaign Planner
  • Daily, weekly, monthly scheduling
  • Custom scheduling
Airene
  • Chat Summarization
  • Paraphrase
Agent Monitoring
  • SLA management (chat)
  • Ticket SLA countdown
  • Chat SLA countdown
  • Scorecard manual
  • Scorecard automated
  • Scorecard custom parameter*
  • GPS Live tracking
Qontak Form
  • Whatsapp flow*
Agent productivity
  • Agent assignment / workload management
Knowledge Base
  • Knowledge content management
  • Knowledge integration to chat
  • Article bulk upload
  • Article visibility segregation
Ticket Management
  • Create Ticket
  • Edit Ticket
  • Apply Filter Ticket
  • Download Ticket
  • Ticketing Pipeline
  • Ticket Integration from Chat to CRM (manual)
  • Ticket Integration from Chat to CRM (auto-create)
  • Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
  • Deal pipeline
  • Create new deal
  • Upload multiple deal
  • Bulk change deals
  • Advanced Rules for Approver Layers
  • Deal Integration from Chat to CRM (manual)
  • Deal Integration from Chat to CRM (auto-create)
Custom Goal
  • Create Custom Goal
  • Edit Custom Goal
  • Delete Custom Goal
Task Management
  • Add Task
  • Upload Task
  • Download All / Selected
  • Apply Filter Task
  • Bulk Change - Ownership
  • Delete Task
  • Associate task to deal
  • Associate deal to task
  • Associate task to ticket
Chatbot
  • Basic
  • Commerce
  • NLP (Intent)
  • Coversational AI
Report
  • Email broadcast report
  • WhatsApp broadcast report
  • Chat general report
  • Agent performance
  • Bot performance
  • Contact report (chat)
  • CSAT (chat)
  • NPS (chat)
  • CES (chat)
  • Ticketing report (CRM)
  • CRM general report
  • Targeting report (CRM)
  • Comparison report (CRM)
  • Geographic report (CRM)
  • Trend report (CRM)
  • Dashboard report
Mekari Access
  • Email OTP
Check out the comparison feature
See full comparison

Compare all the features of Mekari Qontak packages

Broadcast

Sales Suite

Qontak 360

Whatsapp Business API
 
 
Whatsapp Blue Tick
WA masking
Whatsapp call*
Whatsapp group*
Channel Integration
 
 
Instagram
Facebook
WhatsApp
Line
X (Twitter)
Telegram
Google my business
Ecommerce (Tokopedia & Shopee)
Unlimited
Unlimited
Unlimited
Broadcast
 
 
Email template
Email broadcast
Whatsapp broadcast template
Whatsapp broadcast
Campaign Planner
 
 
Daily, weekly, monthly scheduling
Custom scheduling
Airene
 
 
Chat Summarization
Paraphrase
Agent Monitoring
 
 
SLA management (chat)
Ticket SLA countdown
Chat SLA countdown
Scorecard manual
Scorecard automated
Scorecard custom parameter*
GPS Live tracking
Qontak Form
 
 
Whatsapp flow*
Agent productivity
 
 
Agent assignment / workload management
Knowledge Base
 
 
Knowledge content management
Knowledge integration to chat
Article bulk upload
Article visibility segregation
Ticket Management
 
 
Create Ticket
Edit Ticket
Apply Filter Ticket
Download Ticket
Ticketing Pipeline
Ticket Integration from Chat to CRM (manual)
Ticket Integration from Chat to CRM (auto-create)
Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
 
 
Deal pipeline
Create new deal
Upload multiple deal
Bulk change deals
Advanced Rules for Approver Layers
Deal Integration from Chat to CRM (manual)
Deal Integration from Chat to CRM (auto-create)
Custom Goal
 
 
Create Custom Goal
Edit Custom Goal
Delete Custom Goal
Task Management
 
 
Add Task
Upload Task
Download All / Selected
Apply Filter Task
Bulk Change - Ownership
Delete Task
Associate task to deal
Associate deal to task
Associate task to ticket
Chatbot
 
 
Basic
Commerce
NLP (Intent)
Coversational AI
Report
 
 
Email broadcast report
WhatsApp broadcast report
Chat general report
Agent performance
Bot performance
Contact report (chat)
CSAT (chat)
NPS (chat)
CES (chat)
Ticketing report (CRM)
CRM general report
Targeting report (CRM)
Comparison report (CRM)
Geographic report (CRM)
Trend report (CRM)
Dashboard report
Mekari Access
 
 
Email OTP
More exciting offers

Personalize your package with various add-ons and bundles

Add-ons

Optimize your sales, marketing, and customer support management with a variety of additional features and services

AI-based Chatbot

Revolutionize the way your business interacts with customers, now smarter and more engaging

  • Manage up to 20+ FAQs
  • Customize agent allocation
  • Hybrid handling of agents & bots
  • AI NLP (Natural Language Processing)
  • API integration

Accelerate your business performance by adding agents

WhatsApp Blast Outbound to expand your business reach

Minimum top up Rp 1.000.000

  • Marketing (Rp 596,33 /sesi)
  • Utility (Rp 295,32 /sesi)
  • Authentication (Rp 438,00 /sesi)

Centralize customer comments on your Instagram social media account posts to simplify communication management and engagement.

Top up additional Monthly Unique Visitor quota

Personalize your reports according to business needs without manual reporting in Microsoft Excel

Mekari Qontak supports business development from various industries

Selleri optimizes customer problem resolution speed

“We experience 5% increase in active users on Selleri.id after running an educational campaign via WhatsApp and other channels.”

Favorite features:
Omnichannel
WhatsApp API
Najmuddin Husein
Co-Founder Selleri

Biteship customer service agents are 20% more productive with Mekari Qontak

“Our agents used to answer only around 100 questions per day, but now we can reply to more than 120 questions per day per agent.”

Favorite features:
Customer Service
Omnichannel Configuration
Biteship
Yuda Faisal Putra
Operation Excellence Manager

Prasetiya Mulya's communication efficiency increases up to 100%

“It used to take 10 minutes (to resolve all questions from) one customer. Now it’s done in just 5 minutes, because they will only ask questions that the chatbot can’t answer.”

Favorite features:
Omnichannel
WhatsApp API
Chatbot
Prasetiya Mulya Cover Artikel
Yudhistira Victoria
Admissions Manager

Pasarnow increases 10% of its sales through Omnichannel CRM

“We experience 10% increase in active users in the Pasarnow application after running an educational campaign via Whatsapp and other channels.”

Favorite features:
Omnichannel
WhatsApp API
CRM
Cindy Ozzie
Co-Founder PasarNow

The number of Laukita orders increased by 55% thanks to effective customer service

The number of Laukita orders increased by 55% thanks to effective customer service

Favorite features:
CRM
WhatsApp API
Omnichannel
Chitra Febrimawarni
Customer Service Manager

Frequently Asked Questions (FAQ)

What pricing packages are available for Mekari Qontak?

We offer solutions tailored to meet your business needs—from Marketing teams, Sales teams, Customer Support teams, to comprehensive all-in-one customer platform packages.

Our packages are categorized based on the scale of your business operations and the features you require, which include Qontak Broadcast, Qontak Service Suite, Qontak Sales Suite, and Qontak 360.

For more detailed pricing information, please consult with our team for a free.

Mekari Qontak stands out with its comprehensive approach, offering customer platform solutions that cover everything from Marketing, Sales to Customer Support, as well as customer acquisition, closing, to customer retention—all within one customer platform, helping your business operate more efficiently.

This unique combination makes it easier for you to manage every business operation process and deliver more holistic, automated, and integrated customer interaction management.

Yes, we offer a free trial period so you can experience all of Mekari Qontak’s capabilities before making your purchase. Sign up for a free trial or feel free to have a free consultation with our team.

No, we take pride in our transparency. There are no additional hidden or setup fees associated with our standard pricing plans. You only pay for the package you choose.

Yes, you can upgrade your package at any time. If your business requires a more powerful package and wants to upgrade, you can contact our Customer Support.

We are serious about managing data security and user privacy. Mekari Qontak uses industry standard security protocols, encryption, and access controls to ensure the confidentiality and integrity of your data. For more information, see our Security Policy and our Privacy Notice.

Mekari Qontak is designed for easy integration. We provide clear documentation and support to help you integrate with a variety of systems and applications, including artificial intelligence (AI) and natural language processing (NLP) applications.

Yes, Mekari Qontak is designed to be accessible from a variety of mobile devices, including phones and tablets. We offer a responsive interface for a seamless experience on a variety of screen sizes.

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