CRM software (customer relationship management software) is a tool that is designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.
Our CRM software can also be used for marketing and sales activities, to increase ease of communications, and thus build customer loyalty. Mekari Qontak provides an end-to-end solution that connects multiple channels with a unified CRM system. Qontak’s CRM software also helps drive revenue growth, optimize productivity and improve customer service satisfaction.
Small businesses can afford CRM software starting at $12/user/month. Larger enterprises can afford advanced packages that cost $50 to $150 per user, per month, while the most expensive CRM systems cost $300 or more per user, per month.
For more info about CRM software cost, click here!
What are the types of CRM?
CRM software has many variations, especially in terms of features and focus. However, it can be divided into three main categories:
Collaborative CRM system
Operational CRM System
Analytical CRM system
What are benefits of CRM software?
Benefit of a CRM software is
Centralized database system: Used to collect, manage and store all customer related information, customer engagement and transaction history, and business as a whole.
Opportunity management: Helping businesses to manage unmatched growth and demand, and create sales forecasts based on sales history.
KPI Analysis: Able to track and measure the marketing campaigns that the business carries out across channels, as well as track customer-related analytics based on customer clicks and transactions.
Contact management: Used by integrating email, documents, fax, tasks, and scheduling for individual accounts.
Marketing automation: can help businesses focus on more important marketing tasks, such as customer re-engagement or personalization.
Integration Omnichannel: maximize performance and business workflows easily and effectively through the ability to integrate into various business systems.
What is the purpose of CRM software?
The purpose of implementing a CRM software is
CRM system can track the sales team and KPI (Key Performance Indicator)
Improve contact or database management
Can increase customer retention
Get customer satisfaction
CRM software can also help improve sales management
Improved sales management by CRM software will help increase your sales in the long term
Creating work efficiency
Creating good team collaboration through WhatsApp API integration
Get accurate reports and business analysis in real time
Who is CRM software used for?
A CRM system gives everyone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success.
CRM software lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
Why do you need to use CRM software?
Help you identify, nurture, and follow up on quality leads
Help your team stay productive by defining and building efficient processes for your business
Accurate data from across your organization helps keep your decision makers informed
A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by others
A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they are
Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others
How do I get started with CRM software?
The best way to fully understand how to use CRM software to organize and grow your business is to use one. Try Qontak’s CRM and sales and marketing automation software for free in a 14-day free trial. Get started here.
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