What are the benefits of a sales helpdesk?

Significantly improve customer satisfaction Combining all customer support channels into one platform Have a report and analysis of service and sales activities as a whole Providing 24-hour, non-stop customer service Encouraging business to develop for the better with the right decisions

How to choose a sales helpdesk?

Before using the sales helpdesk software, you should take the steps: Determine your needs Research sales helpdesk providers Sign up for a free trial Request a demo Prepare questions

Streamline customer support with Mekari Qontak's sales helpdesk

Use sales helpdesk to keep track of customer requests in one place. Team can better organize and manage tickets, prioritize work, and find resolutions faster.

Streamline customer support with helpdesk sales
Alwaysquerading as a superhero for your customers with 24/7 assistance
Keep a close eye on customer service with a unified tracking system
A one-stop shop for all customer inquiries with integrated channels.

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Streamline customer support with Mekari Qontak's sales helpdesk

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More than 3,500+ businesses use sales helpdesk from Mekari Qontak

Advantages of using sales helpdesk software

Faster response

Automatically answer incoming inquiries with the help of bots, providing instant support.

24/7 availability

Customers can reach out for support anytime, anywhere with any issues.

Better decisions

Stay ahead of the game by using accurate service activity reports, accessible in real time.

Access from anywhere

With all channels integrated and accessible on mobile, response to customers inquiries easily.

Enhance satisfaction

Respond to customer queries faster with the help of self-service options and automated asnwers

Speed up customer service with Mekari Qontak's sales helpdesk

Never miss a customer query with 24/7 automatic chatbots
Prioritize important customer messages and set reminders to keep your team on track
Ensure a quick response to customers by automatically routing requests to the right agent

Say goodbye to subpar customer service

Confusing customers service processes frustrate prospects
Long wait and response times due to limited agent availability
Unanswered requests pile up and opportunities are missed

Upgrade to a better customer experience

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Sales Helpdesk Provide Excellent Customer Service

Quickly resolve customer inquiries and maximize sales opportunities through efficient helpdesk management

Streamline transaction processes

Enhance service efficiency with the automated capabilities of a sales helpdesk system
Reduce workload for agents, freeing up time for cross-selling and selling efforts
Build stronger customer relationships using interaction history for personalized messaging

Lost sales opportunity

Bad customer service leads to lost deals
Unhappy customers migrate to competitors
Overburdened agents lead to subpar performance and missed opportunities

Increase sales potential with the sales helpdesk software

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Monitor and optimize customer service efforts with an interactive dashboard that tracks all activities

Make informed business decisions with the ability to customize reports for quick and easy reference

Track all activities in real time

View all tickets in one unified dashboard, making it easy to answer
Integrate all channels into one system that facilitates monitoring of service performance
Monitor and evaluate business activities in one interactive real time dashboard from anywhere

Pressured to oversee the service because the data still needed to be renewed

Pressured to oversee the service because the data is not renewed
Decisions made are often inaccurate due to inaccurate data
Performance and productivity decreased because of the difficulty in monitoring them

Make better business decisions

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What is sales helpdesk?

A sales helpdesk is a system that helps the sales team serve customers. This application manages complaints, requests, and inquiries from customers. The system will automatically record all such interactions, and the sales team can contact them immediately.

Helpdesk software provides customers with information about their purchased products or services. It also offers support when customers run into problems or need help.

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Rekomendasi sales helpdesk terbaik untuk bisnis adalah

1. Mekari Qontak

Mekari Qontak provides helpdesk software to help the sales team solve customer problems more quickly. It provides all the information about the customer, including tracking their past interactions.

Main features: CRM or Ticketing System, PBX System, IVR, SLA, ACD, Agent Routing, Wallboard Inbound and Outbound, Supervisor Tools, User Features, Omnichannel and more.

2. Faveo

Faveo is a web-based ticketing system that is an effective ticket management solution for start-ups and SMEs. This system is equipped with ticket routing to employees and provides notes for collaboration between teams.

Main features: Dashboard Reports, SLA Management, Ticketing Management, Dashboard Reports, SLA Management and Ticketing Management.

3. EVS7

EVS7 is a cloud-based helpdesk software for handling calls efficiently. It has real-time monitoring capabilities, allowing managers to proactively guide agents.

Main Features: Click to Call with Voicemail Drops, Runs on Windows, integrates with cloud-based CRMs and Receive Inbound Calls.

4. Spiceworks

Spiceworks is a sales helpdesk software for system administrators and IT professionals. It helps to manage tickets and providing customer support through various channels.

Main Features: Tickets & Tasks, User Self-Service, Active Directory Integration, Help Desk Team Management and Ticket Collaboration.

5. osTicket

osTicket is a helpdesk ticketing system for automatic sorting of incoming requests. The request will be converted into a ticket, which is entered into a queuing system and forwarded to the appropriate agent or department.

Main Features: Ticket Creation & Response User Experience, Automated Response, SLA Management, Attachments and Ticket Collaboration.

The helpdesk is mostly used by B2B and B2C businesses or professionals. They come from all industries, such as real estate, SaaS, tourism, e-commerce, and many more.

All customer service departments use Helpdesk software. They are use it for assigning tasks, controlling work quality, and reviewing reports. They also use it to answer customer questions automatically.

Significantly improve customer satisfaction
Combining all customer support channels into one platform
Have a report and analysis of service and sales activities as a whole
Providing 24-hour, non-stop customer service
Encouraging business to develop for the better with the right decisions

Businesses use a sales helpdesk to improve their customer service and sales. It is capable of increasing response times, increasing retention, engagement, and satisfaction.

Helpdesk Sales helps businesses to eliminate:

Lost or missed tickets
Slow response
Lack of responsibility
Dissatisfied customer
Abandoned cart
Lack of sales conversions

Before using the sales helpdesk software, you should take the steps:

Determine your needs
Research sales helpdesk providers
Sign up for a free trial
Request a demo
Prepare questions

The distinction between helpdesk and customer service is based on support issues. Helpdesk is responsible for providing technical support, whereas customer service is responsible for providing non-technical support.