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Helpdesk Software

Serve customers faster for 24 hours non-stop

Facilitate the support team to serve customers 24/7 with an automated system that is able to create tickets and respond to customer messages quickly.

 Serve customers faster for 24 hours non-stop

Grow together with 3500+ Indonesian companies

Problems that often occur without using helpdesk software

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Unsolved ticket

Some customer tickets were not resolved because they were buried with others or forgotten.

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Disappointed customer

Customers feel disappointed because they got a bad experience.

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Not integrated

Communication channels are not connected to each other.

Improve service efficiency

Helpdesk software lets you automate services and prioritize important tickets for immediate completion..

Growth customer satisfaction

Growth customer satisfaction

  • Generate automatic tickets, equipped with detailed customer information.
  • Automatically route tickets to equitably available agents.
  • Prioritize expiring tickets and set reminder notifications to be completed soon.
Disappointed customer

Disappointed customer

  • Record and create customer tickets manually.
  • Unfair ticket distribution to each agent
  • Lost customer because the ticket was missed.

Accelerate your customer service!

Increase customer engagement and loyalty

Support customers to solve their own problems by providing FAQs and auto reply.

Build a close relationship

  • Enable chatbots to help solve simple customer problems.
  • Create personalized interactions based on conversation history.
  • Send messages on a scheduled basis to strengthen the relationship.
Build a close relationship

Useless customer relations

  • Customers can only interact during operating hours.
  • Customers are not satisfied with the services provided.
  • Customers have to wait a long time to be served.
Useless customer relations

Strengthen customer relationships!

Improve customer satisfaction

Connect all business communication channels in one unified platform to provide a consistent customer experience.

Build a consistent customer experience

Build a consistent customer experience

  • Integrate all your business communication channels in one dashboard view.
  • Encourage your support team to provide consistent service across every channel.
  • Make it easy for teams to collaborate on solving customer requests.
Bad customer experience

Bad customer experience

  • The customer must repeat the question every time switching channels.
  • Customers do not have the option to communicate from their favorite channels.
  • Have to switch apps to collaborate on completing tickets.

Create valuable experiences!

What is Helpdesk Software?

Help desk software is a tool that serves a wide range of customer support activities. With the helpdesk application, companies can shorten conversation time with customers through multiple channels at once. It also stores all customer requests, and connects with customers.

Some benefits of helpdesk software are:

  • Help serve customers faster
  • Improve customer service efficiency
  • Automate ticket generation
  • Transparency in internal and external communication

Some must-have features for helpdesk software are:

  • Multi-channel support
  • Automation system
  • Self service ability
  • Tracking and analytical reports
  • Integration
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