Cloud Call Center
Helpdesk online is a tool for tracking, prioritizing and solving customer tickets efficiently.
The uneven division of tasks causes the support team to be one-sided
Customers waiting for a long time to get a response from the support team.
Teams have to switch apps to collaborate on completing tickets.
There are no KPI achievement reports that can be used as insights for agents and support teams.
Facilitate the support team to serve customers 24 non stop with a helpdesk online system.
The online helpdesk system is supported by advanced features that help you create valuable customer service.
Encourage the support team to solve more customer requests effectively and efficiently
An online helpdesk software is a tool use to provide information and assistance to customers or end users. The purpose of this helpdesk service is to complete or provide direction about a product and function, such as online customer service.
The helpdesk software was originally used for IT support, but now companies use it as part of customer service. Companies usually provide online IT helpdesk to customers through several media, such as websites, instant messaging applications such as the WhatsApp API and WhatsApp chatbot email, or call center software.
Some advantage of helpdesk online are:
Some must-have features for helpdesk online are:
Here’s how to set up a helpdesk for a business:
The main helpdesk tasks are as follows