Cloud Call Center
Mekari Qontak’s customer service software enables businesses to manage communications across multiple channels and monitor customer support activities to achieve satisfaction.
Integrate customer service software with various communication channels that businesses use.
Set automations to respond to customers requests instantly and effectively.
Reduce and effectively assign team workload across division evenly or in a custom manner.
Enhance customer service experiences using data driven omnichannel technology
Provide better service at every stage of the customer journey
Win and retain customer loyalty with cutting edge technology
Automate tasks with Qontak's customer service software
Customer service software is a tool that helps an organization provide assistance and/or advice to the people who buy or use their products. It will help your business manage customer queries, solve cases faster and connect customers to the right person at the right time.
Our customer service software is the right solution for businesses looking to improve customer satisfaction. This application has all the features you need to simplify customer service.
Generally, our customer service software is integrated with the CRM software to support engagement and sales. In addition, this application opens other communication channels such as WhatsApp API, call center, and omnichannel.
At its most basic level, customer service software enables businesses to improve customer service delivery by unifying customer conversations and information across channels and systems in a single location.
Small businesses need customer service applications to help organize, prioritize, and consolidate customer service inquiries. When used well, customer service apps enable quicker, more reliable, and more personalized responses to customer inquiries with the help of a chatbot. This helps small businesses set themselves apart with superior customer service.