Cloud Call Center
Use sales helpdesk to keep track of customer requests in one place. Team can better organize and manage tickets, prioritize work, and find resolutions faster.
Automatically answer incoming inquiries with the help of bots, providing instant support.
Customers can reach out for support anytime, anywhere with any issues.
Stay ahead of the game by using accurate service activity reports, accessible in real time.
With all channels integrated and accessible on mobile, response to customers inquiries easily.
Respond to customer queries faster with the help of self-service options and automated asnwers
Quickly resolve customer inquiries and maximize sales opportunities through efficient helpdesk management
Make informed business decisions with the ability to customize reports for quick and easy reference
A sales helpdesk is a system that helps the sales team serve customers. This application manages complaints, requests, and inquiries from customers. The system will automatically record all such interactions, and the sales team can contact them immediately.
Helpdesk software provides customers with information about their purchased products or services. It also offers support when customers run into problems or need help.
The helpdesk is mostly used by B2B and B2C businesses or professionals. They come from all industries, such as real estate, SaaS, tourism, e-commerce, and many more.
All customer service departments use Helpdesk software. They are use it for assigning tasks, controlling work quality, and reviewing reports. They also use it to answer customer questions automatically.
Businesses use a sales helpdesk to improve their customer service and sales. It is capable of increasing response times, increasing retention, engagement, and satisfaction.
Helpdesk Sales helps businesses to eliminate:
Before using the sales helpdesk software, you should take the steps:
The distinction between helpdesk and customer service is based on support issues. Helpdesk is responsible for providing technical support, whereas customer service is responsible for providing non-technical support.