Mekari Qontak
Official Meta messaging partner

Unify your channels and elevate customer experience with omnichannel software

Optimize customer engagement with our versatile omnichannel software – streamline interactions across all platforms seamlessly

  • 24/7 AI-driven customer service to answer all customers queries any time
  • Enhance experience with personalized messages on all channels
  • Seamless support with unlimited devices and multiple agents
  • Automated support with auto-assign inquiries to specific agents

Mekari Qontak omnichannel solutions to meet all of your customer engagement needs

Enable end-to-end conversational marketing, sales, and support experiences on all channels by designing and deploying use cases through a unified platform

Seamless experience for better customer satisfaction

  • Ensures consistent interactions across channels providing a seamless experience
  • Efficiently handle inquiries and responses, leading to faster issue resolution
  • Respond to customers in real-time, fostering meaningful engagements
Unified Communication

Consistently reach a broader & wider audience in one click

  • Tailor interactions based on customer behavior, preferences, and past interactions
  • Streamlines lead nurturing processes, guiding prospects through the sales funnel
  • Gain insights into customer behavior and campaign performance
Marketing Automation

Accurately measure the return on investment (ROI)

  • Enabling data-driven decisions for continuous improvement
  • Provide a comprehensive view of customer interactions across all channels
  • Identify pain points and enhance the overall customer experience
Advanced Analytics

Comprehensive workflows for efficient issue resolution

  • Allows smooth escalation of complex issues to specialized agents
  • Handle customer inquiries and issues efficiently, reducing response times
  • Create automation for customers inquiries directing them to specific agents
Seamless Support

Ensuring customers data is synchronized across all channels in real-time

  • Enabling quicker issue resolution and improved customer satisfaction
  • Access customer history and preferences, ensuring personalized and consistent interactions
  • Centralizes customer data, providing a complete view of interactions across channels
CRM Integration

Meet your customers any where they like in one platform

Understanding the difference between omnichannel vs multichannel

  • Focus
Customer-centric, involves using all available media channels
Product or service-centric, uses more than one channel
  • Data & Integration
Data is shared and integrated across channels seamlessly
Data may be siloed or separate by channel and operate independently
  • Communication & Flexibelity
Customer-centric and personalized, allows customers to switch channels easily
May not be personalized or coordinated, customers may need to adapt to each channel

Trusted by 35,000+ business worldwide of all sizes

With Qontak we can provide information quickly for incoming inquiries related to our programs.“

Jay Arief RahmanDigital Marketing Manager - IALF

3x growth in class registrants

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Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”

PritaHead of Student Admissions and Institutional Affairs

2x faster admin response time

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By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”

Najmuddin HuseinCo-Founder - Selleri

25% increase on monthly active users

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Frequently Asked Questions (FAQ)

What is an omnichannel software?

An omnichannel software is a tool that helps businesses manage customer interactions across different channels like social media, email, and messaging apps. It puts everything in one place, making it easier to provide consistent and helpful support to customers wherever they reach out.

One of the best omnichannel software is Mekari Qontak. It lets businesses handle customer inquiries from various channels in a unified way. With Mekari Qontak’s omnichannel, businesses can offer seamless support and deliver a consistent customer experience, regardless of their communication channel.

What is the best omnichannel software?

1. Mekari Qontak

Mekari Qontak offers Omnichannel software that is integrated with CRM software. This integration makes it easier for you to manage customer interactions, thereby driving business growth. Omnichannel helps business to integrate all business application within one pipeline management timeline.

Key features: Customization, integration of various communication channels, ticketing system, automated saving of contacts & conversation history, autoresponders, comprehensive reports, fedicated Support and more.

Developer: PT Qontak Tumbuh Makmur


Download Link: Android | iOS

2. SAP Hybris

SAP Hybris provides an omnichannel marketplace with a Model Driven Architecture (MDA). This software is oriented towards data integration between SAP Hybris systems and other external data storage systems.

Key Features: SAP Commerce Cloud, SAP Customer Data Platform, Sales Solutions cloud, Service solutions and SAP Marketing Cloud.

Developer: SAP Companny


3. Pipedrive

Pipedrive provides Omnichannel software to enhance customer service relationships. You can integrate this application with various other platforms.

Key Features: Leads Management, Communication Tracking, automation system, Reporting and business insights.

Developer: Pipedrive


4. Fynd

Fynd is an omnichannel software provider from India. This application is able to encourage retail businesses to develop their business.

Key Features: Reports and Analytics, Brand Website Integration, mPOS, Fynd Store and Uniket

Developer: Fynd (Internet Retail)


5. Vend

Vend offers Omnichannel software, which has a minimalistic interface and can be customized by the user. It also has a bar scan integrated with the rest of the system.

Main Features: Loyalty Program, Inventory Management, Employee Management, Reporting, and E-commerce Integration.

Developer: Lightspeed Commerce


Omnichannel marketing is a strategy that aims to provide customers with a seamless and consistent experience across all channels, including in-store, online, on social media, in emails, in text messages, and on printed materials.

It’s about meeting customers where they are and providing a good service per their preferences and needs.

To pick the best omnichannel marketing software:

  1. Think about what you need first.
  2. Look for software that can help you keep track of customer information, send messages on different channels, and measure how well your marketing is doing.
  3. Check reviews and ask for recommendations from others in your industry to find the right fit for your business.

Omnichannel works by ensuring all the places where customers connect with your business (like websites, stores, and apps) share information.

So, when a customer does something in one place, it affects what happens in other places. This makes giving customers a personalized and smooth experience easier, no matter how they interact with your business.

Creating an omnichannel strategy involves a few key steps:

  1. Understand Your Customers: Learn what your customers like and how they shop.
  2. Connect Your Channels: Make sure all the ways you talk to customers work together seamlessly.
  3. Use Technology: Use tools like automation and AI to make your strategy smarter.
  4. Teamwork: Get your teams on the same page so they can help customers no matter where they are.
  5. Map the Customer Journey: Understand how customers move from one step to another in their buying process.
  6. Use Customer Data: Analyze the information you get from customers to improve their experience.
  7. Keep Things Consistent: Ensure your brand’s message is the same everywhere.
  8. Test and Improve: Keep trying new things and improving your strategy.

You can learn more about this omnichannel marketing strategy here.

1. Laukita’s Omnichannel Customer Service

Laukita, a renowned food distributor, harnessed Qontak’s Omnichannel to streamline customer support. Laukita efficiently managed inquiries and complaints across various platforms through a single WhatsApp number. This integrated approach improved response times, enhanced customer satisfaction, and allowed personalized assistance, all achieved through Qontak’s Omnichannel strategy.

Read more about Laukita’s success story here.

2. Selleri’s Efficient Operations with Omnichannel

Selleri, a social commerce platform, utilized Qontak’s Omnichannel to optimize its operations. With a single WhatsApp number, Selleri handled a surge in user queries, providing quick and efficient support. Through centralized customer service and the agent routing feature, Selleri’s team efficiently addressed inquiries, enhancing customer satisfaction and streamlining communication. Qontak’s Omnichannel strategy enabled Selleri to deliver effective services, educate partners, and monitor performance, resulting in increased user engagement and improved response times.

Read more about Selleri’s success story here.

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