91%
higher year-over-year customer retention rates
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Optimize customer engagement with our versatile omnichannel software – streamline interactions across all platforms seamlessly
higher year-over-year customer retention rates
improvement in customer satisfaction
higher customer lifetime value in their business
Enable end-to-end conversational marketing, sales, and support experiences on all channels by designing and deploying use cases through a unified platform
Omnichannel is a marketing practice of using multiple media channels to communicate with customers and prospects, which are integrated to create a unified experience for the customer across the board through a single platform.
Meanwhile, omnichannel software as a platform simplifies the process of monitoring and managing sales and customer service across various instant-messaging channels your clients prefer.
With Qontak we can provide information quickly for incoming inquiries related to our programs.“
Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
An omnichannel software is a tool that helps businesses manage customer interactions across different channels like social media, email, and messaging apps. It puts everything in one place, making it easier to provide consistent and helpful support to customers wherever they reach out.
One of the best omnichannel software is Mekari Qontak. It lets businesses handle customer inquiries from various channels in a unified way. With Mekari Qontak’s omnichannel, businesses can offer seamless support and deliver a consistent customer experience, regardless of their communication channel.
Omnichannel works by connecting all the ways a business communicates and sells into one platform. This makes shopping seamless across websites, social media, and stores.
For example, customers can browse online, visit a store, and still have personalized help because the systems are connected.
1. Mekari Qontak
Mekari Qontak offers Omnichannel software that is integrated with CRM software. This integration makes it easier for you to manage customer interactions, thereby driving business growth. Omnichannel helps business to integrate all business application within one pipeline management timeline.
Key features: Customization, integration of various communication channels, ticketing system, automated saving of contacts & conversation history, autoresponders, comprehensive reports, fedicated Support and more.
Developer: PT Qontak Tumbuh Makmur
Website: https://qontak.com/
2. SAP Hybris
SAP Hybris provides an omnichannel marketplace with a Model Driven Architecture (MDA). This software is oriented towards data integration between SAP Hybris systems and other external data storage systems.
Key Features: SAP Commerce Cloud, SAP Customer Data Platform, Sales Solutions cloud, Service solutions and SAP Marketing Cloud.
Developer: SAP Companny
Website: https://www.sap.com/
3. Pipedrive
Pipedrive provides Omnichannel software to enhance customer service relationships. You can integrate this application with various other platforms.
Key Features: Leads Management, Communication Tracking, automation system, Reporting and business insights.
Developer: Pipedrive
Website: https://www.pipedrive.com/
4. Fynd
Fynd is an omnichannel software provider from India. This application is able to encourage retail businesses to develop their business.
Key Features: Reports and Analytics, Brand Website Integration, mPOS, Fynd Store and Uniket
Developer: Fynd (Internet Retail)
Website: https://www.fynd.com/
5. Vend
Vend offers Omnichannel software, which has a minimalistic interface and can be customized by the user. It also has a bar scan integrated with the rest of the system.
Main Features: Loyalty Program, Inventory Management, Employee Management, Reporting, and E-commerce Integration.
Developer: Lightspeed Commerce
Website: https://www.vendhq.com/
Omnichannel focuses on a consistent customer experience across all channels. At the same time, multichannel uses many channels, but they might not work together seamlessly.
Omnichannel adapts to the customer, while multichannel might not be as personalized.
Laukita, a renowned food distributor, harnessed Qontak’s Omnichannel to streamline customer support. Laukita efficiently managed inquiries and complaints across various platforms through a single WhatsApp number. This integrated approach improved response times, enhanced customer satisfaction, and allowed personalized assistance, all achieved through Qontak’s Omnichannel strategy.
Read more about Laukita’s success story here.
Selleri, a social commerce platform, utilized Qontak’s Omnichannel to optimize its operations. With a single WhatsApp number, Selleri handled a surge in user queries, providing quick and efficient support. Through centralized customer service and the agent routing feature, Selleri’s team efficiently addressed inquiries, enhancing customer satisfaction and streamlining communication. Qontak’s Omnichannel strategy enabled Selleri to deliver effective services, educate partners, and monitor performance, resulting in increased user engagement and improved response times.
The omnichannel strategy involves designing and implementing a cohesive customer experience across various channels and touchpoints.
It includes integrating channels, ensuring consistent branding and messaging, leveraging customer data for personalization, and enabling smooth channel transitions.
Pros of the omnichannel strategy include the following:
Cons of the omnichannel strategy can include:
However, you can overcome all these challenges by choosing the best omnichannel software provider for your business, such as Mekari Qontak. We’ll help you overcome challenges and deliver great customer experiences.
The purpose of omnichannel is to provide a seamless experience for customers. It makes shopping easy by connecting all the ways a customer interacts with a business, like online and in-store, into one smooth journey.
Customers like omnichannel because it’s convenient and personal. They can shop and get help using their favourite way, like a website or social media, and still get a consistent experience. This makes them happier and more likely to come back.
Start connecting with customers via omnichannel software, implement and use now; pay as you go