91%
higher year-over-year customer retention rates
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Optimize customer engagement with our versatile omnichannel software – streamline interactions across all platforms seamlessly
higher year-over-year customer retention rates
improvement in customer satisfaction
higher customer lifetime value in their business
Enable end-to-end conversational marketing, sales, and support experiences on all channels by designing and deploying use cases through a unified platform
Omnichannel is a marketing practice of using multiple media channels to communicate with customers and prospects, which are integrated to create a unified experience for the customer across the board through a single platform.
Meanwhile, omnichannel commerce software is a tool that helps businesses manage customer interactions in one place, making it easier to provide consistent and helpful support to customers wherever they reach out.
With Qontak we can provide information quickly for incoming inquiries related to our programs.“
Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
An omnichannel software is a tool that helps businesses manage customer interactions across different channels like social media, email, and messaging apps. It puts everything in one place, making it easier to provide consistent and helpful support to customers wherever they reach out.
One of the best omnichannel software is Mekari Qontak. It lets businesses handle customer inquiries from various channels in a unified way. With Mekari Qontak’s omnichannel, businesses can offer seamless support and deliver a consistent customer experience, regardless of their communication channel.
1. Mekari Qontak
Mekari Qontak offers Omnichannel software that is integrated with CRM software. This integration makes it easier for you to manage customer interactions, thereby driving business growth. Omnichannel helps business to integrate all business application within one pipeline management timeline.
Key features: Customization, integration of various communication channels, ticketing system, automated saving of contacts & conversation history, autoresponders, comprehensive reports, fedicated Support and more.
Developer: PT Qontak Tumbuh Makmur
Website: https://qontak.com/
2. SAP Hybris
SAP Hybris provides an omnichannel marketplace with a Model Driven Architecture (MDA). This software is oriented towards data integration between SAP Hybris systems and other external data storage systems.
Key Features: SAP Commerce Cloud, SAP Customer Data Platform, Sales Solutions cloud, Service solutions and SAP Marketing Cloud.
Developer: SAP Companny
Website: https://www.sap.com/
3. Pipedrive
Pipedrive provides Omnichannel software to enhance customer service relationships. You can integrate this application with various other platforms.
Key Features: Leads Management, Communication Tracking, automation system, Reporting and business insights.
Developer: Pipedrive
Website: https://www.pipedrive.com/
4. Fynd
Fynd is an omnichannel software provider from India. This application is able to encourage retail businesses to develop their business.
Key Features: Reports and Analytics, Brand Website Integration, mPOS, Fynd Store and Uniket
Developer: Fynd (Internet Retail)
Website: https://www.fynd.com/
5. Vend
Vend offers Omnichannel software, which has a minimalistic interface and can be customized by the user. It also has a bar scan integrated with the rest of the system.
Main Features: Loyalty Program, Inventory Management, Employee Management, Reporting, and E-commerce Integration.
Developer: Lightspeed Commerce
Website: https://www.vendhq.com/
Omnichannel marketing is a strategy that aims to provide customers with a seamless and consistent experience across all channels, including in-store, online, on social media, in emails, in text messages, and on printed materials.
It’s about meeting customers where they are and providing a good service per their preferences and needs.
To pick the best omnichannel marketing software:
Omnichannel works by ensuring all the places where customers connect with your business (like websites, stores, and apps) share information.
So, when a customer does something in one place, it affects what happens in other places. This makes giving customers a personalized and smooth experience easier, no matter how they interact with your business.
Creating an omnichannel strategy involves a few key steps:
You can learn more about this omnichannel marketing strategy here.
Laukita, a renowned food distributor, harnessed Qontak’s Omnichannel to streamline customer support. Laukita efficiently managed inquiries and complaints across various platforms through a single WhatsApp number. This integrated approach improved response times, enhanced customer satisfaction, and allowed personalized assistance, all achieved through Qontak’s Omnichannel strategy.
Read more about Laukita’s success story here.
Selleri, a social commerce platform, utilized Qontak’s Omnichannel to optimize its operations. With a single WhatsApp number, Selleri handled a surge in user queries, providing quick and efficient support. Through centralized customer service and the agent routing feature, Selleri’s team efficiently addressed inquiries, enhancing customer satisfaction and streamlining communication. Qontak’s Omnichannel strategy enabled Selleri to deliver effective services, educate partners, and monitor performance, resulting in increased user engagement and improved response times.
Start connecting with customers via omnichannel software, implement and use now; pay as you go