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27%
increase in overall sales revenue
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The number one cloud-based Omnichannel software in Indonesia to improve your business growth
INDUSTRIES
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Features
Manage clients and close more deals with our flexible CRM software
Transform business dynamics with CRM software: seamless operations, personalized engagement, and strategic foresight.
- Efficient tracking and nurturing of customers for higher conversion rates
- Custom workflows that align with your unique business requirements
- Measure your sales and marketing efforts with a customizable dashboard
- Omnichannel integration for seamless customer experience
Engage customers like never before with CRM software, ushering in the new era of customer relationship
65%
increase in successful lead qualification
20%
decrease in sales cycles length
No matter your position, we've got you taken care of
SalesQuickly spot opportunities for revenue growth
Empower your sales team to be able to attain a comprehensive insight into their sales accomplishments, allowing speedier and more informed decision-making
- Robust sales forecasting feature to drive strategic decision-making for sustainable growth
- Deals management functionality allows seamless tracking, progression, and successful closure of deals
- Effortlessly organize and maintain your customer interactions with comprehensive contact management
- Personalize your workflow, ensuring it aligns with your business operations for seamless productivity
Customer ServiceRetain clients, conquer turnover
Efficiently review historical client interactions, track account status, and handle client projects with a CRM designed for cultivating enduring relationships
- Effectively track and manage your team’s tasks and activities, ensuring no opportunity is missed
- Craft an interactive overview of your business performance with a customizable dashboard
- Effortlessly organize and maintain your customer interactions with comprehensive contact management
- Design, implement, and refine processes to suit your business’s exact requirements with custom workflows
MarketingGain deep customer insights, enabling targeted campaigns
Empower your marketing team with CRM software, facilitating streamlined communication, improved lead nurturing, and seamless collaboration
- Efficiently capture, track, and nurture leads, ensuring no opportunity is missed
- Divide customer base into targeted segments, allowing tailored messaging and improved engagement
- Send personalized and timely emails to nurture leads, maintain customer relationships
- Tailor your CRM experience to match your unique processes, enhancing efficiency and alignment
IT & OpsBoost efficiency, enabling higher productivity
Utilize a unified platform to help increase all teams’ productivity. Integrate favorite tools into your workflows—ensuring better productivity
- Integrate with any data source to draw on holistic customer profiles for personalized service in the sales & CS team
- Centralize all sources of data for a single source of truth for all business stakeholders
- Maintain all customer interactions within one platform from all channels for seamless collaboration
- Adapt our CRM software to your specific needs using the workflow, optimizing processes and boosting collaboration
Mekari Qontak CRM software to boost your revenue growth instantly
Enable end-to-end experience from marketing, sales, and support with CRM software by designing and deploying different use cases through a unified platform
Stay on top of your sales pipeline
- Ensuring every interaction is logged for informed decision-making
- Effortlessly monitor the progress of sales leads, deals, and opportunities
- Enhance sales accountability and performance with GPS sales tracking
Streamlining communication for enhanced engagement
- Easily access, update, and maintain customer information, fostering personalized interactions
- Optimize customer engagement and response time, facilitating efficient communication
- Stay organized and nurture relationships, facilitating easy access to key client information
Navigate your sales journey seamlessly
- Track progress, manage opportunities, and forecast accurately
- Empower your sales team to close deals effectively, ensuring nothing slips through the cracks
- Optimize allocation and boost sales efficiency, providing a clear overview of deal progression
Stay informed and focused on what matters
- Tailor insights to your business needs, visualizing data that matters most to you
- Present real-time analytics and KPIs in a format that suits your preferences
- Empower data-driven decision-making, configure data visualization to your liking
Enhance customer experiences across all channels
- Seamlessly connect interactions, providing a holistic view for enhanced engagement
- Streamline communication, enabling a consistent experience across various touchpoints
- Empower your team to provide personalized and cohesive interactions
What is a CRM software?
CRM software is a tool that is designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.
Our CRM software can also be used for marketing and sales activities to increase the ease of communications and thus build customer loyalty.
Why choose Mekari Qontak CRM?
Businesses use CRM software for several reasons:
- Improved customer relationships
- Streamlined sales processes
- Enhanced marketing effectiveness
- Better customer service
- Data-driven decision-making
Learn how CRM software solves modern day problems in your business
No more data silos, enhanced collaboration
Addresses data silos by centralizing customer information, fostering seamless collaboration and eliminating duplicate efforts
Smart decisions: CRM analytics cuts guesswork
Eliminate guesswork with our CRM’s data analytics, helping businesses make informed decisions by providing actionable insights
Resolve issues, strengthen bonds
Tackle customer dissatisfaction with our CRM’s customer service capabilities, providing better issue resolution and fostering improved relationships
Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
How CRM software works?
CRM software centralizes customer data, providing a unified view of customer interactions and activities.
It collects data from various sources, such as website forms, emails, phone calls, and social media, and stores it in a central database. The software then organizes and segments the data, allowing businesses to analyze customer behaviour, track sales opportunities, automate marketing campaigns, and provide personalized customer support.
What is the best CRM software?
1. Mekari Qontak
Mekari Qontak provides an all-in-one CRM software for all business needs. Qontak offers full features to support marketing, sales and customer service activities.
Main feature: Customization, data management, lead management, comprehensive reporting dashboard, live GPS tracking, SFA, Document Automatization, Omnichannel Support and more.
Developer: PT Qontak Tumbuh Makmur
Website: https://qontak.com/
2. EngageBay
EngageBay offers CRM software designed for customer service. It drives increased customer satisfaction.
Main feature: Activity Tracking, ROI Tracking, Auto-Responders, Automated Routing, and Automated Scheduling
Developer: EngageBay Inc.
Website: https://www.engagebay.com/
3. Apptivo
Apptivo provides CRM software that is able to manage almost all tasks automatically. One of them is taking over data and other tasks.
Main feature: Individual users, Lead capture, Opportunity management, Sales process tracking and Workflow automation
Developer: Apptivo
Website: https://www.apptivo.com/
4. SAP CRM
SAP CRM is a CRM software used for marketing activities. In addition, you can connect it with other applications to support overall business activities.
Main feature: Case Management, Customer Support Portal, Knowledge Base and Support Analytics
Developer: SAP SE
Website: https://www.sap.com/
5. Less Annoying CRM
Less Annoying provides CRM software for small businesses on a budget. However, you can easily add notes, files and tasks to each customer’s profile.
Main feature: Contact & Account Management, Lead Management, Desktop Integration, Customer Support Portal and Reporting.
Developer: Less Annoying
Website: https://www.lessannoyingcrm.com/
How does CRM make sales and marketing easier?
CRM makes sales and marketing easier by providing a centralized platform to manage customer interactions.
It allows businesses to track leads, drive sales pipelines, automate marketing campaigns, and personalize customer communications based on collected data.
This streamlines communication and helps sales and marketing teams target customers with the right messages, leading to increased efficiency and better results.
What are the 3 types of CRM?
The three types of CRM are:
- Operational CRM: Focuses on automating and improving customer-facing processes like sales, marketing, and service automation.
- Analytical CRM: Analyze customer data to gain insights and make data-driven decisions, such as customer segmentation, sales forecasting, and campaign analysis.
- Collaborative CRM: This aims to facilitate collaboration and communication with customers, often through customer portals, social media integration, and feedback management.
What is the purpose of CRM software?
The purpose of implementing a CRM software is
- RM system can track the sales team and KPI (Key Performance Indicator)
- Improve contact or database management
- Can increase customer retention
- Get customer satisfaction CRM software can also help improve sales management
- Improved sales management by sales CRM software will help increase your sales in the long term
- Creating work efficiency
- Creating good team collaboration through WhatsApp API integration
- Get accurate reports and business analysis in real time
Who is CRM software used for?
Various departments and roles use CRM software within a business, including sales, customer service, business development, recruiting, marketing, and more. It provides a better way to manage external interactions and relationships that drive success.
It enables these teams to store customer and prospect contact information, identify sales opportunities, record service issues, manage marketing campaigns, and make information about customer interactions available to relevant personnel.
How do I get started with CRM software?
To get created with CRM software, you can follow these steps:
- Research and choose a CRM software that suits your business needs. One of the best is Qontak’s CRM Software.
- Sign up for a trial period or subscription.
- Import your existing customer data into the CRM system.
- Customize the CRM to match your workflow and processes.
- Train your team on how to use the CRM effectively.
- Start using by beginning managing interactions and data.
You can try Qontak’s CRM and sales and marketing automation software for a 14-day free trial. Get started here.
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