Mekari Qontak security and architecture

Scalable and trusted sales and customer engagement software for your growth

Cloud-based Omnichannel CRM SaaS that is designed for sales and customer engagement with security, reliability, scalability and agility for growth-driven organization.

Trusted by 35,000+ Indonesian business in all sectors

Mekari Qontak is designed with
the best infrastructure, safe and easy to manage.

Resilient architecture

  • Built using micro-services architecture, which enables us to deploy and scale individual components independently, making our platform more flexible and efficient.
  • Network Architecture relies on cloud, a trusted and secure cloud infrastructure provider, to ensure the confidentiality, integrity, and availability of your prospects and clients data.
  • Platform designed with multi-availability access and location capabilities, enabling the accessibility to manage your sales, marketing, and customer support processes.

Data and system security

  • We use data masking and encryption keys for every customer in the application logic, keeping your prospects and clients data safe and private.
  • We logically separate each customer’s data using separate web containers, ensuring that your data remains confidential and secure.
  • We use default encryption for data at rest and in transit, ensuring that your prospects and clients data is always protected.

Risk management

  • Mekari Qontak provides comprehensive protection against threats and vulnerabilities, securing your cloud workloads, data, applications, and access.
  • We employ device monitoring and remote issue resolution to ensure that your prospects and clients data is always secure and accessible.
  • We capture point-in-time backups to provide an additional layer of protection against data loss or corruption.
  • Mekari Qontak is equipped to detect internal threats, such as inappropriate user behavior, and prevent them from compromising your prospects and clients data.


Reliable support aligned with our software development cycle

A globally recognized, standards-based approach to security that outlines the requirements for an organization’s Information Security Management System (ISMS).

Requirements for a quality management system when an organization needs to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

Frequently Asked Questions (FAQ)

Is the Mekari Qontak Data Security System Trusted?

Of course! Mekari Qontak prioritizes the security of customer and stakeholder data which is sensitive and vulnerable to privacy crimes.

The application security system is built on a cloud computing network with the best infrastructure and state-of-the-art security, including data encryption, secure server architecture, trusted service regulation, and regular system audits and backups. You can trust that customer data will always be protected from unauthorized or malicious access.

Does Mekari Qontak security comply with international standards?

Of course! we implement an internationally certified Information Security Management System i.e. ISO standard, which takes into account our security objectives and the associated risks and mitigation of all interested parties. We have achieved ISO/IEC 27001:2013 certification to demonstrate our compliance with applied safety standards.

Mekari Qontak Omnichannel CRM software was designed with system reliability as a top priority. We have a robust architecture to ensure high access availability and minimal downtime. Our team is working non-stop to maintain an infrastructure that can handle heavy usage and provide the best experience and convenience for our users.

Yes, we are committed to protecting all user information and data privacy. Mekari Qontak complies with relevant data protection regulations and complies with Indonesian government laws. We have implemented the necessary steps to ensure that your data is properly handled and maintained in accordance with existing regulations.

Yes, Mekari Qontak automatically backs up data regularly to ensure data integrity and security for its users, because we understand the importance of data backup.

We also provide certain data backup requests from customers, and we will help restore their data from a backup. In the event of an unforeseen problem, we have steps in place to quickly and efficiently restore your data.

Of course! Mekari Qontak is designed to be flexible and can be integrated with many other features and application systems. We offer a variety of integration options, including pre-built APIs and e-commerce chat. This allows you to simplify various business processes and improve customer service to make it more efficient.

Our application development team consistently works to provide the best experience for users and improve the service and quality of the Mekari Qontak application. We regularly release updates, including new features, bug fixes, security improvements, and troubleshooting issues that users have complained about. These updates aim to keep your software secure, convenient, and in line with the latest industry standards.

Of course! We have a customer support team ready to help you answer any questions or concerns you may have regarding Mekari Qontak products. You can contact us via email, phone, or any of the available help portals, and we will ensure a quick response.

Of course! We offer a free trial, which allows you to use its features and benefits right away. Sign up for a free trial today and see how our CRM and Omnichannel software can increase your sales and increase your business efficiency.

Try the free Mekari Qontak demo account here

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