TERMS AND CONDITIONS
OF QONTAK PRODUCT USAGE

I. General Terms

These General Terms apply to all Users who use any Product (as defined below) provided by QTM.

A. General Definition

1. BAST means Minutes of Handover, namely a document signed by the Parties after the Training has been carried out which states that the Product can be used by the User.  
2. Intellectual Property Rights means patents, simple patents, copyrights and other related rights, inventions and software code, moral rights, trademarks and service marks, business names, domain names, rights to product and packaging designs, rights to design, rights to computer software, rights to databases, rights to use, and protect the confidentiality of, confidential information (including technical skills and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all application and right to request and be granted, renewal or extension of, and right to claim priority, all rights and all similar or equivalent rights or forms of protection which exist or will exist now or in the future anywhere in the world.
3. Confidential Information means all information related to the business information of QTM (or its affiliates) (including, but not limited to, product design, product planning, data, software and technology, financial information, marketing plans, cost information, vendor or customer data and any other confidential information, non-public and proprietary information relating to the business, operations and assets of QTM) that has been or will be provided to the User or any of its representatives by or on behalf of QTM, together with all analyses, compilations, estimates, studies or other documents prepared by the User or its representatives containing any such information.
4. Trial Service means one of the Product services provided to Users with certain limitations as referred to under these Terms and Conditions.
5. Active Period means the active period of Product subscription based on the Product package paid by the User, as stated in the Quotation and/or the Usage Agreement. 
6. Force Majeure means a situation includes but not limited to earthquakes, typhoons, landslides, floods, fires, explosions, pandemic, natural disasters, wars, riots, terrorism, power struggles, sabotage, embargoes, strikes, drastic changes in politics/the economy, whether or not supported with a statement from the competent authority on the occurrence of such event, and the enactment of new laws and regulations that directly or indirectly affects the performance of these Terms and Conditions, which results in the inability to perform the obligations of the Parties under these Terms and Conditions.
7. Usage Agreement means an agreement for the use of the Product signed by the Parties separately which sets out the detailed terms regarding the use of the Product.
8. Party means QTM or User. Furthermore, the Parties mean both QTM and Users collectively. 
9. Product means the product offered and provided by QTM, such as (i) Whatsapp Business API & Omnichannel, (ii) Customer Relationship Management Application, and/or (iii) Call Center System.
10. Quotation means a sales order or sales quotation or other similar document issued by QTM separately to the User which regulates the Product package selected by the User as well as other commercial or technical terms as relevant.

B. Package Details, Fees and Payments

1. The User acknowledges, understands and agrees that the details of the Product package selected by the User are as stated in the Quotation and/or the Usage Agreement (as relevant).
2. The User is obliged to comply with all the provisions set out in the Quotation and/or the Usage Agreement, including provisions regarding fees for using the Product, payment terms, and other technical provisions as relevant. The Quotation and/or the Usage Agreement is a separate document but is an integral part of these Terms and Conditions. If there is any conflict or difference in the interpretation between the Terms and Conditions and the Quotation and/or the Usage Agreement, then the provisions in the Quotation and/or the Usage Agreement will apply.
3. These Terms and Conditions will continue to apply if the User agrees to extend the Active Period.

C. User Representations and Warranties

The User represents and warrants that:

1. The User and/or the party representing the User to agree to these Terms and Conditions is the competent party and the consent to these Terms and Conditions will not violate any contract or arrangement with any other party to which he or she is a party.
2. The User has obtained all of the necessary licenses regarding the implementation of obligations under these Terms and Conditions.
3. There are no ongoing actions or lawsuits that may materially affect the User’s ability to perform its obligations under these Terms and Conditions and/or affect these Terms and Conditions.
4. The execution and implementation of these Terms and Conditions shall not violate or conflict with (i) the applicable laws (including laws and regulations in the anti-corruption sector); (ii) User’s articles of association; and (ii) agreements or capabilities that bind the User.
5. In carrying out these Terms and Conditions, the User does not offer, promise, approve or authorize any payment or award, either by directly or indirectly, goods or materials that have value (including, but not limited to gifts, entertainment, food, discounts or personal credit, or other benefits that is not paid at market value) that have a public or commercial bribery purpose or effect; and the User will not take any action that will make the User or other party violate any provision in the anti-bribery and corruption regulations and laws that apply in Indonesia or regulations and laws that prohibit any action that violates the law for the purpose of obtaining commercial business benefits.
6. In implementing these Terms and Conditions, the User has complied with all applicable anti-money laundering laws and regulations and has published an anti-money laundering compliance policy as regulated by the applicable laws and regulations. The User further agrees to provide the necessary information for verification of compliance with the applicable anti-money laundering regulations as reasonably requested by government authorities in accordance with its anti-money laundering compliance procedures.
7. The User guarantees that the User has obtained valid consent from personal data owner whose data is provided to QTM in relation to the usage of the Product. 
8. The User guarantees to always comply with the terms and conditions and the privacy policies that apply to each Product, both as regulated on the site and/or platform managed by QTM and/or any other third party that is relevant to the provision of the Product.

D. Indemnification and Limitation of Liability

1. If User (and/or its affiliated company that uses the Product (as relevant) suffers a real loss when using the Product during the Subscription Active Period which has been proven to be caused by direct error or negligence by QTM, the User may submit a request for compensation to QTM.
2. Under any circumstances, the limit for compensation that can be provided by QTM in connection with the losses suffered by the User as referred to in paragraph 1 above is the maximum of the usage fee that has been paid by the User to QTM (excluding applicable taxes) with subject to the following requirements:
   1. the User is obliged to submit a request for compensation to QTM no later than 30 (thirty) calendar days since the loss occurred or since the User became aware of the loss that the User experienced, whichever occurs first; 
   2. if the User uses the Product together with other User affiliates and real losses are only experienced by certain User affiliates, then QTM will only compensate the User for a maximum of the paid usage fee as relevant for the relevant affiliate; 
   3. compensation paid by QTM is limited to the usage fee paid for the User’s (and/or related affiliate’s) Subscription Active Period which is still ongoing. However, if the Subscription Active Period of the User is more than 12 (twelve) months, the compensation calculation will be limited to a maximum of 12 (twelve) months.
3. QTM has sole discretion in determining the amount of compensation to be paid to the User based on internal checking that is carried out through QTM’s system. The compensation provided by QTM is final and binding, so that by receiving compensation from QTM, the User guarantees that there are no bills, costs, claims, demands or other obligations that arise or may arise, which can be billed by the User to QTM in connection with the matters regulated in this Article.
4. QTM will not be responsible for any losses, claims, expenses, damages, liabilities or costs arising from:
   1. the User’s violation of any provisions of this Terms and Conditions;
   2. use of the Product by unauthorized parties and/or unauthorized access by the User;
   3. if there is a defect or liability caused by the User including modifications or add-ons made without the consent of QTM;
   4. The product is used together with any third party software or product where the User does not have sufficient rights from the third party vendor for such use;
   5. use of the Product that is not carried out in accordance with the provisions of this Terms and Conditions or other technical provisions that apply to the User, including but not limited to the user manual; and
   6. the requirements mentioned in paragraph 2 above are not fulfilled.
5. To the extent permitted by applicable laws, there is no liability from QTM to the User (or a person claiming rights derived from the rights of another party) for any actual or anticipated loss of revenue, profit, contract or business (whether directly or indirectly, loss of data, and/or any incidental, indirect or consequential loss, in any case arising under or in connection with this Form, whether by contract, act against law (including negligence), violation of duties by laws or otherwise.

E. Intellectual Property Rights

1. These Terms and Conditions will not be considered as a transfer of any Intellectual Property Rights which are the property of each Party or its affiliates based on applicable laws and regulations.
2. Each Party will mutually release each other from any claims in the future for their respective Intellectual Property Rights including their use, as long as they are used in accordance with the provisions set out in these Terms and Conditions.

F. Confidential Information

1. Any information relating to the the party who disclose the confidential information (“Disclosing Party”), whether directly or indirectly provided by the Disclosing Parties to the recipient of confidential information (“Receiving Party”) in connection with the implementation of these Terms and Conditions is considered as confidential (“Confidential Information“), but does not include the following information:
   1. known by the Receiving Party on the date of disclosure of the Confidential Information by the Disclosing Party and not obtained or originating from the Company, affiliated company or through other parties who have confidentiality obligations;
   2. on the date of disclosure, the Confidential Information has become public property or becomes part of public property;
   3. obtained by the Receiving Party itself from a third party entitled to disclose the said Confidential Information when requested by the Receiving Party; or
   4. has been developed by the Receiving Party prior to the date of disclosure of the Confidential Information.
2. If Confidential Information must be disclosed due to provisions based on applicable law or by an order or decision of an authorized government, disclosure of Confidential Information must be notified to the Disclosing Party as soon as possible.

G. Data Security

1. All information and data obtained by QTM from the User in accessing and using the Product (hereinafter referred to as “Data“), the User grants the approval to QTM to:
   1. obtain, access, and store the Data as entered by the User to the Product in order to optimally access and use the Product;
   2. collect personal information from and about the User, including but not limited to names, company names, e-mail addresses, telephone numbers and other personal data when the User creates an account and uses the features available in the Product;
   3. use the Data that is not identified as personal to optimize the Product, to help QTM to know how the User uses the Product, to watch and assess the effectiveness of the Product, to find and resolve problems contained in the Product, and develop Product for the benefit of the User;
   4. delete all Data uploaded by the User that is contradict with this Form and applicable laws;
   5. with the permission of the User to provide Data to third parties if necessary to accommodate the needs of using the Product; and
   6. deliver the service announcements, administrative messages, and other information to the User which is related to Product usage.
2. QTM shall take all reasonable measures in accordance with applicable laws to maintain the confidentiality of all Data and Confidential Information obtained by QTM from the User.
3. Each Party will always comply with the terms and regulations set forth in the applicable laws and regulations regarding the protection of personal data.
4. By agreeing to these Terms and Conditions, the User is bound to submit and comply with the privacy policy imposed by QTM.

H. Termination

1. These Terms and Conditions end when the Active Period or the Trial Service has ended, unless expressly stated otherwise. 
2. The Parties agree that these Terms and Conditions may be terminated earlier prior to the end of the Active Period if the following occurs:
   1. with prior notification minimal 30 (thirty) calendar day in advance from one of the Party to the other Party;
   2. The User is proven to violate these Terms and Conditions, including if the User commits hacking, fraud, causing damage, obstruction, or taking other actions that are detrimental to QTM. In this case QTM may terminate the User’s account and is not required to provide any compensation to the User;
   3. violation towards the content of these Terms and Conditions;
   4. one of the Parties is under bankruptcy or suspension of the obligation to pay the debt that may impact the implementation of these Terms and Conditions;
   5. one of the Parties provide inaccurate, fake, or wrong information.
3. Termination of the Terms and Conditions if caused by the matters mentioned in paragraph 2 point b, c, d, and e above can be carried out immediately with written notification by one Party to the other Party.
4. Early termination of the use of the Product for any reason before the end of the Active Period does not require QTM to return all fees paid by the User to QTM.
5. The termination of these Terms and Conditions will not impact any existing rights and obligations that arise prior to the termination date. The Parties agree to settle all pending rights and obligations no later than 30 (thirty) calendar days after the effectiveness of the termination of these Terms and Conditions.
6. The Parties agree to waive the provisions contained in Article 1266 of the Civil Code in connection with terminating an agreement through a judicial process, so that therefore the termination of these Terms and Conditions is sufficient to be carried out in accordance with the provisions regulated above.

I. Force Majeure

If Force Majeure occurs, therefore:

1. The Party who is impacted by the Force Majeure will notify the other Party in writing at the latest 5 (five) business days and carry out its utmost effort to restore its ability at the soonest possible and always inform the other Party regarding its plan to anticipate and reduce any impact caused by such Force Majeure.
2. If the Force Majeure occurs until creating any obstacle or delay in implementing the provisions of these Terms and Conditions within 30 (thirty) calendar days, therefore the Parties will communicate to anticipate and reduce any problems caused by such event. If any solutions can be decided therefore these Terms and Conditions implementation can be delayed and modified or terminated by written agreement of the Parties, under the condition that all rights and obligations of each Party that arise before such Force Majeure occurs still need to be carried out by each Party.
3. In the event that these Terms and Conditions cannot be carried out due to the Force Majeure, therefore all impacts caused by not implementing this Form will be every Party’s respective liability and any Party cannot claim the other Party for any failure to implement these Terms and Conditions and the Party who is impacted by the Force Majeure will not be deemed in default condition or violating these Terms and Conditions. Each Party that suffers the Force Majeure will report in writing to the other Party regarding its inability to fulfill any obligations set out under these Terms and Conditions caused by such matters as mentioned above.

J. Applicable Law and Dispute Resolution

1. These Terms and Conditions are governed under the laws of the Republic of Indonesia.
2. Any and all disputes, controversies, or conflicts arising from or in relation to this Form, including disputes on its validity, conclusion, binding effect, breach, amendment, expiration, and termination (collectively referred to as the “Disputes”) shall be firstly settled amicably by the Parties within 20 (twenty) calendar days as from the date any Party informs the other Party that a Dispute has arisen.
3. If failing to reach an agreement within 30 (thirty) calendar days after the amicable settlement as contemplated in paragraph 2, the Parties agree that any of the Disputes shall be settled through arbitration at BANI Arbitration Center (BANI) which is located at Wahana Graha Lt. 1 & 2, Jl. Mampang Prapatan No. 2, Mampang-Jakarta.

K. Service Level & Product Help Center

1. Hotline Qontak Support:
   1. Whatsapp: +62 853-1601-6800
   2. E-mail: support@qontak.com
2. Operational Hours:
   1. Monday – Friday: 08.00 – 20.00 WIB
   2. Saturday – Sunday:  09.00 – 18.00 WIB

Regarding the resolution of issues within the system, QTM applies the Service Level Agreement (hereinafter referred to as “SLA”) for our User, SLA of which will determine the duration to resolve any issues. The following is the priority details in our SLA:

Communication method: every problem occurred is notified through Whatsapp and/or email hotline to Qontak.

*) Note: As QTM may cooperate with third party service providers in providing Products, in practice adjustments to the SLAs written above can be applied because QTM has to coordinate with these third parties and/or adjust to the SLAs set by these third parties.

L. Trial Service Terms

1. In terms of fulfilling the conditions implemented by QTM, the User can use the Trial Service after successfully registering and has been verified by QTM.
2. QTM, based on its discretion, has the right to terminate the Trial Service if there is an indication of a violation of these Terms and Conditions, terms and conditions of QTM partners and/or violation of applicable regulations.
3. After the end of the Trial Service period, the Trial Service will automatically not be accessible, used, and/or enjoyed by Users. If the User wants to continue using the Product, the User must provide confirmation to QTM and follow the procedure for using the Product enforced by QTM. These Terms and Conditions remain in effect if the User agrees to continue using the Product.
4. The general provisions set out in these Terms and Conditions will be binding on Trial Service Users, except for those expressly provided for in this Article.

M. Miscellaneous

1. Assignment. Neither Party may transfer the rights and obligations arising from the implementation of these Terms and Conditions to a third party without the written consent of the other Party.
2. Entirety. These Terms and Conditions contain all agreements between the Parties and supersedes all previous agreements related to the matters of this Form, and all agreements whether made in writing or verbally regarding matters as agreed under these Terms and Conditions.
3. Waiver. No delay or failure by any Party at any time to implement or carry out every right or provision under this Form that will be deemed as waiver thereof, unless made in writing.
4. Severability. If any provision or part of these Terms and Conditions is invalid, null and void, cannot be implemented, void, or illegal due to applicable law, then the inapplicability of these provisions does not result in the cancellation of all terms and conditions of these Terms and Conditions. The Parties agree that the other provisions of these Terms and Conditions will continue to be in full force and the Parties will try to change any provisions that are invalid, void, unenforceable, invalid, or illegal to comply with applicable law in Indonesia.
5. Access Freeze. The User understands and agrees that based on the sole discretion of QTM, QTM has the right to terminate these Terms and Conditions and/or terminate, revoke and/or reject access to the Product, in part or in whole and either temporarily or permanently, with/without prior notice, if the following is suspected: (i) the User does not fulfill the payment conditions as stipulated in these Terms and Conditions, (ii) there is an indication of fraud, data theft, fraud, does not fulfill one or all of these Terms and Conditions, there is a violation of the provisions of these Terms and Conditions and/or applicable laws and regulations or other reasons, so therefore any losses arising from these actions are not the responsibility of QTM and QTM in any case is not obligated to provide any compensation to the User for this matter.

II. Specific Terms For Each Product

The following are the Specific Terms that apply to Users according to the type of product selected.

Specific Terms & Conditions for the Use of Whatsapp Business API & Omnichannel Products

The terms below are only relevant if the User uses a Product in the form of Whatsapp Business API & Omnichannel.

A. Definition

1. 1. WhatsApp Business API means a business version of the WhatsApp account that can be provided by QTM as the official business solution provider from Meta.
   2. Meta means Meta Platforms, Inc., which is the owner and developer of the WhatsApp Business API.
   3. Omnichannel Qontak means an application provided by QTM which functions to manage conversations from the WhatsApp Business API and several other social media (facebook messenger, Instagram, line, Twitter, telegram, email and live chat), which is equipped with multiple agent and reporting features.
   4. User means the party legally appointed and recommended by the User, in this case such as the User’s employees, to be able to operate the Product.
   5. Implementation means the training process for the use of the Product up to the handover which will be carried out by QTM.
   6. Product Usage Period means the period of time in which the User can use the Product after handing over the Product account from QTM and the User has implemented it.
   7. URD Document (User Requirement Document) means a document that contains the process flow of the Implementation of User policies including the Implementation schedule and the Implementation structure agreed upon by the Parties.
   8. Fee means all fees that must be paid by the User to QTM as set out in this Form, including but not limited to usage fee, BIC and UIC fee, and other fee as relevant.
   9. Monthly Unique Visitor (Unique Inbound Contact) or MUV means a customer’s unique ID who makes conversations on the Qontak Omnichannel and can be a WhatsApp telephone number, Instagram username, Twitter username, and other unique accounts from social media that can be integrated with the Qontak Omnichannel. MUV calculation will be recalculated every month.
   10. Whatsapp Conversation Credit means conversation quota of UIC.
   11. User Initiated Conversation (Conversation Services) or UIC is a definition set out by Meta and may be changed from time to time by Meta, which means a conversation session initiated by a User’s customer that starts since the User replies to the first message from the customer and the User has a period of 24 (twenty four) hours to reply to the first message, so that if the User replies more than the 24 (twenty four) hours interval, a new conversation fee will be charged and a new 24 (twenty four) hours conversation session will be calculated.
   12. Business Initiated Conversation or BIC is a definition set by Meta and may be changed from time to time by Meta, meaning a conversation session initiated by a User in the form of a notification message or a message used to follow up on a previously conducted conversation and sent using a template. BIC session can last for 24 (twenty-four) hours starting from the first message sent by the User where during the 24 (twenty-four) hours gap, the User can send more than one notification message or follow up message and will be charged once the fee for one BIC session for each category, that is:
       1. Authentication Conversation means a conversation that allows a User to authenticate a User with a one-time passcode or with multiple steps in the login process (eg: account verification, account recovery, integrity challenge); and
       2. Utility Conversation means conversations that facilitate certain requests or transactions that are agreed or the delivery of up-to-date information to customers about ongoing transactions, including post-purchase notifications and recurring billing reports;
       3. Marketing Conversation means conversations that include promotions, information updates, or invitations for customers to respond to or take action. Any conversation that does not qualify as a Utility Conversation or an Authentication Conversation is a Marketing Conversation.
   13. Conversation means a 24 (twenty-four) hours conversation window where Users and their customers can have conversations freely (without templates).
   14. Whatsapp Balance means a nominal placed by the User to QTM for the use of BIC. This Whatsapp Balance can also be deducted for UIC usage only when Whatsapp Conversation Credit has been used up by the User.

B. User Account & Active Period

1. Users are required to register by creating an account in the application.
2. Active Period can be extended with a written agreement made separately by the Parties.
3. Users can access and use the Product in accordance with the Term of Use of the Product from the start date stated in the BAST or BASTP (as relevant).

C. Billing & Addition of Product Facilities

1. Proforma Invoice or invoice (hereinafter referred to as “Invoice”) for Fees will be sent by QTM to the User. If payment is made using the payment term method, then an Invoice for subsequent payments will be issued to the User and must be paid according to the time specified in the Invoice.
2. Payment of Fees must be received by QTM no later than 14 (fourteen) calendar days from the date stated on the Invoice and the User sends proof of payment to QTM. In the event that payment has been received by QTM, QTM will provide the User with: (i) Original Invoice; and (ii) Original tax invoice (hereinafter referred to as “Proof of Payment“).
3. Proof of Payment will be sent according to the date of receipt of payment. In the event that the User chooses to make payments for using the Product using the payment term method, Proof of Payment will be sent per term according to the date of receipt of payment.
4. In the event that the User requires additional quota/services, additional fees will be charged to the User as follows:
   1. BIC and UIC additional fees subject to Meta terms
      Fees applied by Meta, including fees for User Initiated Conversation and Business Initiated Conversation (“BIC and UIC Fees”), will and always refer to the conditions set by Meta as informed through the official website of Meta and/or through communication media others as determined by Meta from time to time. QTM will notify the User if there is a change in BIC and UIC Fees by Meta. User hereby guarantees and states that the determination of the BIC and UIC Fees is Meta’s sole discretion without involvement from QTM. Therefore, the User understands and knows that the referred BIC and UIC Fees may be subject to change by Meta from time to time, therefore the User agrees that changes to the BIC and/or UIC Fees applied by the Meta will be effective according to the date to be notified by the QTM at a later date.
   2. Management fee
      The User is also required to pay a management fee charged by QTM, which nominal will be stated in the Quotation and/or Usage Agreement. This management fee can be changed at any time by QTM.
   3. MUV additional fee
      If the User requires additional MUVs in the current month, Users can purchase additional MUVs at a fee set by QTM, which amount will be stated in the Quotation and/or the Usage Agreement. This MUV additional fee can be changed at any time by QTM.
      
   4. User additional fee
      If the User requires additional Users, then the User will be charged a fee per User determined by QTM, which nominal will be stated in the Quotation and/or the Usage Agreement. This User additional fee can be changed at any time by QTM.
      
5. For the avoidance of doubt, BIC and UIC Fees and management fees cannot be paid in installments by the User.
6. Each Party is responsible for taxes that must be paid in accordance with the provisions of the applicable laws and regulations.

D. Training

1. QTM will provide training on the use of the Product aimed at Users (hereinafter referred to as “Training“).
2. The Training provided by QTM was carried out free of charge for 1 (one) time.
3. The User can obtain additional training at an additional fee (hereinafter referred to as “Additional Fee“) with details of fee that will be regulated in the Quotation and/or Usage Agreement.
4. The Training will be carried out under the following conditions:
   1. Can be carried out online or by a visit to the User’s office;
   2. If it is carried out with a visit to a place outside the JABODETABEK, Bandung or Surabaya area, the User is required to pay transportation and accommodation fee; and
   3. Can only be carried out after the User agreed to these Terms and Conditions and paid the usage fee.
5. Additional Training will be carried out provided that:
   1. If the User is domiciled in the JABODETABEK area, additional training can be carried out online or through visits;
   2. If the User is domiciled outside the JABODETABEK area, additional training will be carried out online; and
   3. Additional training can only be carried out after the User paid the usage fee and Additional Fees.

E. Adjustment

The Parties acknowledge and agree that Meta has sole discretion in making changes, modifications and/or adjustments in relation to the Product, whether related to criteria, price, specifications, types and any other matters related to the Product. Therefore, the Parties promise and agree that in the event of any changes, modifications and/or adjustments implemented by Meta, the changes, modifications and/or adjustments will be effective based on the date stated in the notification submitted by QTM to the User.

Specific Terms & Conditions for the Use of Customer Relationship Management Products

The Terms and Conditions below are only relevant if the User uses the Product in the form of a Customer Relationship Management Application.

A. Definition

1. CRM Application means a customer relationship management platform designed to improve sales and marketing performance. This platform is equipped with features such as lead management, sales management, ticket management, contact management, task management, along with comprehensive analytical reports to understand sales activity.
2. User means the party legally appointed and recommended by the User, in this case such as the User’s employees, to be able to operate the Product.
3. Implementation means the discussion process regarding setting up the CRM Application according to the User’s company policies (Meeting Requirements), the process of entering User data into the CRM Application (Setup/Migration), training for using the CRM Application until handover.
4. Product Usage Period means the period of time in which the User can use the Product after handing over the Product account from QTM and the User has carried out Implementation.
5. URD Document (User Requirement Document) means a document that contains the process flow of the Implementation of User policies including the Implementation schedule and the Implementation structure agreed upon by the Parties.
6. Fee means all fees that must be paid by the User to QTM as stipulated in the Quotation and/or Usage Agreement, including but not limited to usage fee and other fees as relevant.

B. User Account & Active Period

1. Users are required to register by creating an account in the application.
2. The Active Period can be extended with a written agreement made separately by the Parties.
3. Users can access and use the Product in accordance with the Term of Use of the Product from the start date stated in the BAST or BASTP (as relevant).

C. Billing & Payment

1. Proforma Invoice or invoice (hereinafter referred to as “Invoice”) for Fees will be sent by QTM to the User. If payment is made using the payment term method, then an Invoice for subsequent payments will be issued to the User and must be paid according to the time specified in the Invoice.
2. Payment of Fees must be received by QTM no later than 14 (fourteen) calendar days from the date stated on the Invoice and the User sends proof of payment to QTM. In the event that payment has been received by QTM, QTM will provide the User with: (i) Original Invoice; and (ii) Original tax invoice (hereinafter referred to as “Proof of Payment“).
3. Proof of Payment will be sent according to the date of receipt of payment. In the event that the User chooses to make payments for using the Product using the payment term method, Proof of Payment will be sent per term according to the date of receipt of payment.
4. Each Party is responsible for taxes that must be paid in accordance with the provisions of the applicable laws and regulations.

D. Training and Implementation

1. QTM will provide a discussion regarding product system settings in accordance with User company policies (Meeting Requirements), the process of entering User Data into Products (Setup/Migration) together with Product use training aimed at Users.
2. The training given simultaneously with the implementation as referred to in paragraph 1 above is carried out free of charge 1 (one) time.
3. Users can obtain additional training at an additional fee (“Additional Fee“) with details of costs that will be stipulated in the Usage Agreement and/or Quotation.
4. Training and Implementation will be carried out with the following provisions:
   1. Can be carried out online or by a visit to the User’s office;
   2. If it is carried out with a visit to a place outside the JABODETABEK, Bandung or Surabaya area, the User is required to pay transportation and accommodation fee; and
   3. Can only be implemented after the User agreed to these Terms and Conditions and paid the usage fee.
5. Additional training will be carried out provided that:
   1. If the User is domiciled in the JABODETABEK area, additional training can be carried out online or through visits;
   2. If the User is domiciled outside the JABODETABEK area, additional training will be carried out online; and
   3. Additional training can only be carried out after the User paid the usage fee and Additional Fees.

Specific Terms & Conditions for the Use of Call Center Products

The Terms and Conditions below are only relevant if the User uses the Product in the form of a Call Center.

A. Definition

1. Call Center System means a system designed to increase efficiency and productivity, maximize the use of communication technology to be able to engage and interact with customers, especially in dealing with customer problems. In its implementation, QTM may collaborate and/or partner with other licensed third parties.
2. User means the party legally appointed and recommended by the User, in this case such as the User’s employees, to be able to operate the Product.
3. Implementation means the discussion process related to setting up the Call Center System in accordance with the User’s company policies (Meeting Requirements), the process of entering User data into the Call Center System (Setup/Migration), training for the use of the Call Center System up to handover.
4. Product Usage Period means the period of time in which the User can use the Product after handing over the Product account from QTM and the User has conducted the Implementation process.
5. URD Document (User Requirement Document) means a document that contains the process flow of the Implementation of User policies including the Implementation schedule and the Implementation structure agreed upon by the Parties.
6. Fee means all fees that must be paid by the User to QTM as set out in this Form, including but not limited to usage fees and other fees as relevant.

B. User Account & Active Period

1. User are required to register by creating an account in the application.
2. The Active Period can be extended with a written agreement made separately by the Parties.
3. Users can access and use the Product in accordance with the Term of Use of the Product from the start date stated in the BAST or BASTP (as relevant).

C. Billing & Changes of Product Facilities

1. Proforma Invoice or invoice (hereinafter referred to as “Invoice”) for Fees will be sent by QTM to the User. If payment is made using the payment term method, then an Invoice for subsequent payments will be issued to the User and must be paid according to the time specified in the Invoice.
2. Payment of Fees must be received by QTM no later than 14 (fourteen) calendar days from the date stated on the Invoice and the User sends proof of payment to QTM. In the event that payment has been received by QTM, QTM will provide the User with: (i) Original Invoice; and (ii) Original tax invoice (hereinafter referred to as “Proof of Payment“).
3. Proof of Payment will be sent according to the date of receipt of payment. In the event that the User chooses to make payments for using the Product using the payment term method, Proof of Payment will be sent per term according to the date of receipt of payment.
4. Proof of Payment will be sent according to the date of receipt of payment. In the event that the User chooses to make payments for using the Product using the payment term method, Proof of Payment will be sent per term according to the date of receipt of payment.
5. The User makes a payment to QTM for each outgoing call made.
6. Each Party is responsible for taxes that must be paid in accordance with the provisions of the applicable laws and regulations.

D. Training & Implementation

1. QTM will provide a discussion regarding Product system settings in accordance with User’s company policies (Meeting Requirements), the process of entering User Data into Products (Setup/Migration) (hereinafter referred to as “Implementation”) together with Product use training aimed at User (hereinafter referred to as “Training”).
2. The training given simultaneously with the implementation as referred to in paragraph 1 above is carried out free of charge 1 (one) time.
3. User can obtain additional training at an additional fee (“Additional Fee“) with details of fees that will be stipulated in the Usage Agreement and/or Quotation.
4. Training and Implementation will be carried out with the following provisions:
   1. Can be carried out online or by a visit to the User’s office;
   2. If it is carried out with a visit to a place outside the JABODETABEK, Bandung or Surabaya area, the User is required to pay transportation and accommodation fee; and
   3. Can only be carried out after the User agreed these Terms and Conditions and paid the usage fee.
5. Additional training will be carried out provided that:
   1. If the User is domiciled in the JABODETABEK area, additional training can be carried out online or through visits;
   2. If the User is domiciled outside the JABODETABEK area, additional training will be carried out online; and
   3. Additional training can only be carried out after the User paid the usage fee and Additional Fees.