Table of Contents
6 min read

WhatsApp Ban in Dubai: Why and How It Impacts Business and Everyday Life

Published 11 October 2023
Last updated 25 April 2024
WhatsApp Ban in Dubai: Why and How It Impacts Business and Everyday Life

Dubai, known for its towering skyscrapers, luxurious lifestyle, and thriving business environment, may seem like the epitome of modern connectivity. However, when it comes to the beloved messaging app, there’s a bit of a twist, WhatsApp is ban in Dubai.

In this vibrant city, WhatsApp doesn’t work as well as in many other places because Dubai has chosen to put certain limitations on WhatsApp. But why?

This article will examine why WhatsApp is ban in Dubai, how it impacts residents, visitors, and businesses, and offer practical alternatives for staying connected in the city.

So, let’s dive in and unravel the WhatsApp story in Dubai!

Why is WhatsApp Banned in Dubai?

WhatsApp is not entirely banned in Dubai; instead, the voice and video calling features within the app are restricted.

WhatsApp’s text messaging and multimedia-sharing functions remain fully operational, allowing users to communicate through text, images, and videos without issues.

Reasons Behind the Ban

1. Regulatory Concerns

Like many other countries and regions, Dubai has regulations governing Voice over Internet Protocol (VoIP) services, including voice and video calls.

According to the UAE’s Telecommunications Regulatory Authority (TDRA), WhatsApp voice and video calls are banned in the country for regulatory and security reasons.

The TDRA is the statutory body responsible for regulating the telecommunications sector and the digital transformation of government entities in the UAE.

The TDRA regulates the industry according to its mandate:

the Telecommunications Law – Federal Law by Decree No. (3) of 2003 Regarding the Organization of Telecommunications and its amendments and according to State Policy.

2. National Security Considerations

Another significant factor behind the ban on WhatsApp calls is national security.

The UAE government is concerned about the potential misuse of encrypted communication channels for unlawful activities, including criminal and terrorist activities.

Hence, they aim to have better control over these services to safeguard national security.

Also Read: Why WhatsApp Banned Accounts – Reasons and Solutions

The Impact of the WhatsApp Ban on Dubai’s Residents, Visitors, and Businesses

The WhatsApp ban in Dubai has far-reaching effects on the city’s residents, visitors, and businesses. Let’s delve into the impact it has on each of these groups:


Dubai’s diverse population includes many expatriates who rely on WhatsApp to stay in touch with family and friends across the globe.

For them, the ban on WhatsApp calls means finding alternative means to connect, often resorting to more expensive international calling services.

This can be particularly challenging for those who depend on WhatsApp for daily communication, especially given its ease of use and widespread adoption.


Tourists and travelers who arrive in Dubai may only be aware of the WhatsApp ban once they attempt to make a voice or video call.

This sudden limitation can disrupt their ability to communicate with loved ones back home or coordinate plans during their stay.

Visitors must be informed about the ban and explore alternative communication options to avoid inconvenience.


Dubai is a thriving business hub with companies ranging from small startups to multinational corporations.

The WhatsApp ban has a significant impact on businesses in several ways:

  • Communication Disruption: Businesses rely on WhatsApp for internal communication and coordination. The ban disrupts these vital communications, impacting productivity.
  • Customer Engagement: Customer service often uses WhatsApp for quick interactions. The ban may lead to delays in addressing inquiries.
  • International Collaboration: Dubai’s global business scene requires international collaboration. WhatsApp is cost-effective, but the ban complicates this, necessitating alternative solutions.
  • Image and Reputation: Dubai’s business reputation may suffer due to the ban, potentially affecting investment decisions.

How to Get Around the WhatsApp Ban in Dubai

There are two main ways to get around the WhatsApp ban in Dubai: a VPN or an alternative.

Virtual Private Network (VPN)

Using a VPN service can help bypass the restrictions on WhatsApp calls by disguising your location and making it appear you are connecting from a different place where WhatsApp calls are allowed.

However, not all VPNs are reliable or safe in Dubai. The authorities might monitor or block VPN services; some VPNs might not work well or protect your privacy.

Therefore, you need to choose a VPN that has the following features:

  • A large network of servers in different countries
  • Fast and consistent performance
  • Strong encryption and security protocols
  • A strict no-logs policy
  • A kill switch feature
  • A money-back guarantee

Use Alternative Apps

If you do not want to use a VPN or prefer to use another app besides WhatsApp, there are some alternatives that you can use in Dubai.

However, these apps might not have the exact features or quality as WhatsApp, and they might require you to pay a subscription fee or register with your local telecom provider.

Some alternatives to WhatsApp in Dubai are:

  • BOTIM: BOTIM is a communication platform that allows you to make voice and video calls, as well as send text messages, photos, videos, and voice messages. The UAE government approves BOTIM, but you must subscribe to a monthly plan with Etisalat or du, which costs around 50 AED ($13.6) for mobile users and 100 AED ($27.2) for home users.
  • C’ME: C’ME is another communication platform developed by Etisalat. It also enables you to make voice and video calls and send text messages, photos, videos, and voice messages. The UAE government also approves C’ME but requires you to subscribe to a monthly plan with Etisalat or du, which costs the same as BOTIM.

Is WhatsApp Business API Banned in Dubai?

WhatsApp Business API is not banned in Dubai but has some limitations and requirements. However, WhatsApp Business API is not available for all businesses in Dubai. Companies need to apply for a WhatsApp Business account and get approval from WhatsApp and the UAE government.

Businesses must also comply with local laws and regulations, such as obtaining a trade license, registering with the Telecommunications Regulatory Authority (TRA), and following data protection and privacy policies.

Moreover, WhatsApp Business API does not support voice and video calls in Dubai, as the TRA bans these features for regulatory and security reasons. Businesses can only use WhatsApp Business API to send and receive text messages, photos, videos, documents, and audio messages.

Read More: Understanding What is WhatsApp Business API

If you’re looking to explore WhatsApp Business API solutions and have questions about it, you can contact Mekari Qontak or visit our site at

Mekari Qontak is a leading global provider of WhatsApp Business API solutions. Qontak can help you set up and manage your WhatsApp Business account and integrate it with your CRM, website, chatbot, or other platforms.




WhatsApp Whatsapp sales