Cloud Call Center
Automate your communication and engagement through customizable chat flows, instant responses, and cutting-edge AI Chatbot integration to streamline your business processes!
Free from installation, maintenance, and platform development expenses.
ISO 27001 certified with international standard procedures security system.
Assistance from initial consulting, implementation, and after-sales.
Intuitive and user-friendly UI eliminates the need for product training.
Super easy integration and a flexible API module according to business needs.
Networking support and empowerment with the community in Indonesia.
From taking up to 10 minutes for just one person, it now takes only 5 minutes as they mainly ask questions beyond the Chatbot’s capability. The change is evident – much more responsiveness is observed. Previously, about 10 out of 500 would arrive without completing registration; now, this number has decreased by half.
We can directly track how fast and how credible our agents are in providing solutions. This data also serves as our monthly or quarterly evaluation material to enhance their productivity and competence.
AI Chatbot Mekari Qontak is an AI-based intelligent virtual assistant designed to revolutionize customer interaction and service in Omnichannel management. This powerful add-on integrates with artificial intelligence and Omnichat Panel features, empowering businesses to deliver personalized, efficient, and 24/7 customer service and engagement.
The AI Chatbot Add-on integrates seamlessly with Omni Chatpanel, allowing you to design dynamic chat flows, provide instant answers through the Chat Button, and leverage NLP capabilities for contextual responses. It complements the Chatpanel’s capabilities, automating routine tasks and delivering personalized interactions.
Yes, the AI Chatbot Add-on is highly customizable. You have the flexibility to design chat flows, set logic-based responses, and train the AI to recognize specific keywords for personalized interactions. This customization ensures the Chatbot AI aligns perfectly with your business needs and brand voice.
The AI-based Chatbot is designed to augment your team’s capabilities, not replace them. It automates routine tasks, provides instant support, and handles common inquiries, allowing your human agents to focus on complex issues and building stronger customer relationships.
AI Chatbot feature is versatile and applicable across various industries and business sizes. Whether you’re an e-commerce company, a tech startup, or a global enterprise, the Chatbot AI Add-on can be tailored to meet your specific needs and enhance your customer interactions.
Getting started is easy! Simply contact us here. Our support team will guide you through the setup process, and you can start designing chat flows and leveraging the NLP capabilities to enhance your customer engagement.