From taking up to 10 minutes for just one person, it now takes only 5 minutes as they mainly ask questions beyond the Chatbot’s capability. The change is evident – much more responsiveness is observed. Previously, about 10 out of 500 would arrive without completing registration; now, this number has decreased by half.
We can directly track how fast and how credible our agents are in providing solutions. This data also serves as our monthly or quarterly evaluation material to enhance their productivity and competence.
Yuda Faisal PutraOperation Excellence Manager
Frequently Asked Questions (FAQ)
What is AI Chatbot from Mekari Qontak?
AI Chatbot Mekari Qontak is an AI-based intelligent virtual assistant designed to revolutionize customer interaction and service in Omnichannel management. This powerful add-on integrates with artificial intelligence and Omnichat Panel features, empowering businesses to deliver personalized, efficient, and 24/7 customer service and engagement.
How does the AI Chatbot Add-on work with Omni Chatpanel?
The AI Chatbot Add-on integrates seamlessly with Omni Chatpanel, allowing you to design dynamic chat flows, provide instant answers through the Chat Button, and leverage NLP capabilities for contextual responses. It complements the Chatpanel’s capabilities, automating routine tasks and delivering personalized interactions.
What are the benefits of using the AI Chatbot?
Streamlined Interactions. The AI Chatbot Add-on facilitates efficient and organized conversations with customers, guiding them through their inquiries with interactive chat flows.
Instant Customer Support. Customers can receive immediate answers through the Chat Button, reducing wait times and enhancing their overall experience.
Personalized Experiences.NLP integration enables the AI Chatbot to understand customer intent, delivering contextually aware and human-like responses.
Increased Productivity. By automating repetitive tasks, the Chatbot Add-on frees up your team’s time, allowing them to focus on high-value interactions.
24/7 Availability. The Chatbot AI is available round-the-clock, ensuring customers receive support and information whenever they need it.
Can I customize the AI Chatbot's behavior and responses?
Yes, the AI Chatbot Add-on is highly customizable. You have the flexibility to design chat flows, set logic-based responses, and train the AI to recognize specific keywords for personalized interactions. This customization ensures the Chatbot AI aligns perfectly with your business needs and brand voice.
Will the AI based Chatbot replace human agents entirely?
The AI-based Chatbot is designed to augment your team’s capabilities, not replace them. It automates routine tasks, provides instant support, and handles common inquiries, allowing your human agents to focus on complex issues and building stronger customer relationships.
Is the AI Chatbot suitable for my industry or business size?
AI Chatbot feature is versatile and applicable across various industries and business sizes. Whether you’re an e-commerce company, a tech startup, or a global enterprise, the Chatbot AI Add-on can be tailored to meet your specific needs and enhance your customer interactions.
How can I get started with the AI Chatbot?
Getting started is easy! Simply contact us here. Our support team will guide you through the setup process, and you can start designing chat flows and leveraging the NLP capabilities to enhance your customer engagement.
Revolutionize your sales, marketing, and customer service with Mekari Qontak