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ReferralAccelerate agent communication for better customer support with Airene provided by OpenAI
Unlock the full potential of managing your communications for customer service with Airene, a ChatGPT integration that brings the power of artificial intelligence directly to the Chatpanel module in Mekari Qontak.
Airene is designed to help you get closer to your customers. Start free consultation with our team or sign up for the free trial now!
Discover the various benefits of Airene to maximize
your omnichannel chat management
Chat summary
Manage customer conversations more efficiently
- More time-saving to get chat history without manually scrolling through the agent conversations
- Making business decisions effectively based on accurate chat data.
- Understand customer sentiment or preferences for escalating issues or following up chats.
Message quality
Improve customer experience through adaptive responses
- Improve your customer’s readability, understanding, and responsiveness from the agent’s responses.
- Save time typing long responses because now your message can be expanded or made more detailed to the customer.
- Reduce the potential for misinterpretation with systemized AI detection.
Agent performances
Increase team efficiency with through more automated system
- Reduce the time spent or needed to complete the conversation or miscommunication bias during transfer agents.
- Give more bandwidth to your customer service or sales agents to focus on more strategic work.
- Analyze customer conversation data and identify areas that need improvement more precisely and quickly.
“We use Mekari Qontak for the core service system so that there are several customer services that can handle the same customer service core.”
What is Airene?
Airene (AI Responsive and Expertise) is an advanced AI integrated with ChatGPT from OpenAI developed by Mekari Qontak to provides robust conversation analysis and corrections capabilities in the Chatpanel module.
Airene uses state-of-the-art natural language processing algorithms to generate conversation summaries, analyze prospect or client sentiment based on historical interactions, and enhance replies through imagery and message expansion.
What are the benefits of Airene for my business?
Airene offers several critical benefits for your business
- Saves Time: Airene automates generating conversation summaries, saving you valuable time reviewing and understanding prolonged interactions.
- Better Communication: By analyzing the sentiments of prospects or clients, Airene helps you gain valuable insight into their emotions and adjust your communication strategy effectively, resulting in more effective and personalized engagement.
- Enhanced Replies: Airene’s imagery and message expansion capabilities empower you to create detailed and contextual replies, better understanding, and engagement with your prospects or clients.
- Increased Productivity: With Airene handling routine tasks like summaries and sentiment analysis, your team can focus on more strategic activities, increasing overall productivity and efficiency.
Is my conversation data safe with Airene?
Yes, we prioritize the security and privacy of your conversation data. Airene adheres to strict data protection protocols and ensures that all conversational data is secured with secure encryption. We do not access or share your data without your explicit permission.
How accurate is Airene in generating conversation summaries?
Airene uses advanced natural language processing algorithms to produce accurate and concise conversation summaries. While Airene aims to provide an accurate summary, it’s important to note that AI models are constantly evolving. We encourage users to review and verify the resulting summary for completeness and accuracy.
Can I customize Airene's reply according to my business needs?
Yes, you can customize Airene’s reply to suit your business style and needs. You have the flexibility to customize and refine Airene’s replies to ensure they reflect your brand personality and meet your specific communication requirements.
What kind of support is available to Airene users?
We provide comprehensive support for Airene users. Our documentation and knowledge base provide helpful resources to help you use Airene effectively. Plus, our customer support team is here to help answer any questions or troubleshoot any issues you may encounter.
How to start using Airene?
Getting started with Airene is super easy! Simply sign up for a trial version or contact our sales team to explore the possibilities. We also provide onboarding and demo sessions to help you understand how Airene can benefit your business processes.
How to contact the Airene team for further questions?
For further questions or assistance, please contact our support team at support@mekari.com. We are ready to help you make the most of Airene and improve your communication experience in customer service.
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