You must be familiar with the Telegram messaging app. However, did you know Telegram also has a more sophisticated API version than the regular app? This particular app is fascinating and commonly utilized by businesses, organizations, and developers.
Why the fascination, you ask? Well, picture having the power to create intelligent chatbots, automate notifications, and seamlessly integrate Telegram features into your applications—all with just a few lines of code. That’s precisely what the Telegram Bot API offers, and it’s time we dive headfirst into this digital adventure.
Let’s delve deeper into the Telegram API, exploring its benefits, how to get it, and how to use it. Let’s code, converse, and create as we learn from the guide below!
What is Telegram API?
Telegram API is a set of tools that allow developers to talk to the Telegram messaging platform programmatically. It’s like having a special phone line to chat with Telegram behind the scenes.
Here’s why it matters for businesses:
- Chatbots: The Telegram API lets businesses create smart chatbots. These bots can handle customer inquiries, send automatic messages, and even accept payments. Imagine having an assistant that works 24/7, answering common questions or guiding users through processes.
- Custom Apps: Beyond chatbots, the Telegram API allows you to build your own Telegram app with unique features. Maybe you want a custom interface for your team or clients. Or perhaps you’re thinking of a specialized tool that integrates with Telegram. The Telegram API allows you to create tailored experiences that fit your business needs.
Why should businesses care? Efficiency, customization, and innovation. Bots save time by handling repetitive tasks, TDLib lets you create tailored Telegram experiences, and exploring new ways to engage customers or streamline workflows becomes possible.
Types of Telegram API
Telegram provides two types of APIs (Bot API and TDLib), and both of the APIs are available for use at no cost.
1. Telegram Bot API
The Telegram Bot API enables the effortless creation of programs utilizing Telegram messages as an interface. In simple terms, this helps to connect bots (special accounts) to Telegram. The bots act as middlemen between your code and Telegram. You don’t need to worry about encryption; the bot handles it.
With the Bot API, you can create intelligent chatbots that handle various tasks:
- Answer common questions and provide assistance
- Send automatic messages, like order confirmations or appointment reminders
- Handle payments from users
2. TDLib (Telegram Database Library)
TDLib (Telegram Database Library) simplifies building custom Telegram apps. Think of it as your toolkit for creating unique Telegram experiences. It’s like having a skilled assistant who handles technical details for you.
It manages network communication, encryption, and local data storage. You only need to focus on design and functionality—no need to reinvent the wheel.
With TDLib, you can:
- Speeds up app development. You don’t need to write low-level code; TDLib takes care of it.
- Whether you’re building for Android, iOS, Windows, or other platforms, TDLib has your back.
- Supports all Telegram features. So if you dream of custom stickers, smooth animations, or powerful search, TDLib makes it possible.
How to get Telegram API?
To get access to the Telegram API, follow these steps:
- Create a Telegram Account: If you don’t have one, sign up for a Telegram account.
- Set Up a Telegram Application: Log in to your Telegram account and visit the Telegram website for developers at https://core.telegram.org/api/obtaining_api_id. Here, you can create a new application to obtain API credentials.
- Create a New Application: Fill in the requested information about your application (like its name, platform, etc.). This step will generate the API keys required for accessing the Telegram API.
- API Key Generation: Once you’ve provided the necessary details, Telegram will generate an API key or ID for your application.
- Use the Documentation: Refer to Telegram’s API documentation (https://core.telegram.org/api) to understand how to use the API, its endpoints, and the functionalities available.
- Integrate API: You can then integrate the API into your application or development environment using the provided keys to start using Telegram’s features programmatically.
How to use Telegram Bot API?
To use the Telegram Bot API, follow these steps:
- Create a Bot on Telegram: Start a chat with “@BotFather” and use “/newbot” to create your bot and get an API token.
- Get your API Token: Save the API token provided by “@BotFather” for your bot’s interaction with the Telegram API.
- Set Up Development Environment: Choose a programming language and use relevant libraries (e.g., python-telegram-bot for Python) for development.
- Integrate the API in Your Code: Use the chosen library and your bot’s API token to interact with the Telegram Bot API, managing chats and sending messages.
- Start Coding: Develop bot features—respond to messages, send media, handle commands, and manage users.
- Test Your Bot: Run your bot’s code within a Telegram chat to ensure accurate performance.
- Deploy Your Bot: Deploy your bot to a server or hosting service for continuous functionality and interaction with users.
How to integrate Telegram Bot API?
As I mentioned before, you can then integrate the bot API into your business app, one of which is omnichannel CRM software. How to integrate the Telegram bot API into this system can actually vary depending on what software or application you use.
However, here I will give an example of integrating the Telegram bot API with Omnichannel CRM software from Qontak. Users can integrate Telegram into their Qontak chat panel.
By integrating Telegram into the Qontak account, users can access their incoming customer messages from their Telegram inbox. This means users can reply and save customer’s contact information in the Qontak omnichannel app.
- The messages that enter the Telegram chat panel are only messages that come through the link, not through the phone number.
- Only users with the Admin role can perform the integration → Admin, Supervisor, and Agent can use it in Inbox once integrated. If the user does not have an Admin role, they can contact the support team at email@example.com for further assistance.
What will the chat panel receive once the accounts are integrated: all incoming Telegram messages through a link
How to integrate Telegram Bot API into Qontak omnichannel
- Open the “Integration” menu on the Qontak chat panel
- Select “Telegram”
- Click “Add Telegram Channel”
- Then, users will have to input a Telegram Access Token. Here are the steps to acquire the token:
- Open Telegram.
- Find a user with the name @botfather and start chatting with him.
- Select the “/new bot” command to create a new bot to chat with @botfather and follow the instructions to create a new bot.
- Once done, you will receive an HTTP API key. Copy and enter it in the Telegram Access Token field.
Are you interested in using Qontak’s Omnichannel CRM software? If so, now is the right time to try it, because you can use the 14-day trial for free!