Official WhatsApp Business Solution Provider

Provide swift & personalized customer service with auto reply for WhatsApp

Ensure prompt customer engagement with WhatsApp auto reply, delivering instant responses, and maintaining 24/7 availability for seamless communication.

  • 24/7 AI-driven customer service to answer all customers queries any time
  • Increase customer experience with personalized messages on WhatsApp
  • Support omnichannel conversations at scale via popular social apps
  • Increase customer trusts with WhatsApp official green tick badge

Trusted by 35,000+ business worldwide of all sizes

Enable automated interactions starting from the initial contact until the purchase


Increasing engagementTriggered messages from your bot have a higher probability of being opened by subscribers compared to bulk campaigns

Triggered messages from your bot have a higher probability of being opened by subscribers compared to bulk campaigns


Leads conversion

Transform potential leads into paying customers through the delivery of valuable content within your automated workflows


Gather feedbacks

Enhance your product or service by gathering feedback from your customers, empowering you to create a superior offering


24/7 support

Establish real-time chat functionality to offer round-the-clock support and prompt responses to address customer inquiries

Mekari Qontak WhatsApp API solutions to meet all of your customer engagement needs

Carry out targeted broadcast campaigns with the objective of generating leads and expediting the expansion of your sales pipeline.

Enhance customer service and sales with customizable auto-replies

  • Easy implementation, drag & drop settings with no coding required
  • Provide customers with convenient, personalized, and timely assistance on all channels
  • Automate CS and reduce operational costs using a conversational virtual assistant

Reach a broader & wider audience instantly with WhatsApp broadcast

  • Send out unlimited broadcast messages at once without saving contacts
  • Build intimacy with personalized and scheduled messages
  • With official WhatsApp API, send messages safely without getting banned

Build a powerful customer trusts with the verified green tick badge

  • Proving legal business registration with official documents
  • Building a well-known and reputable business brand
  • Increased credibility for your business

“Qontak’s WhatsApp API really helps us to focus more on customers, and chat with them directly. WhatsApp makes our communication easier and more personal.”


Angela Vanesia HalimBusiness and Finance Manager Raiz Invest

4x faster agent response time

“With WhatsApp Chatbot, our team’s resolve time is quicker since the students will only ask questions other than the ones provided by our Chatbot .”

Yudhistira VictoriaAdmissions Manager Prasetiya Mulya

100% increase on communication efficiency

“Every complaint is easier & quicker to be solved with WhatsApp API. And at the same time it increases our sales since we’re able to reach more customers using WhatsApp.”

Cindy OzzieCo-Founder Pasarnow

75% increase in customer satisfaction index

Frequently Asked Questions (FAQ)

Why use auto reply WhatsApp?

Using auto reply on WhatsApp offers numerous benefits, making it a valuable tool for various situations. It ensures prompt responses to messages, even when you cannot reply immediately.

Whether you’re busy, away, or during non-business hours, the feature maintains communication and fosters better engagement with your contacts. It enhances customer service, prevents missed opportunities, and saves time by automating responses to frequently asked questions.

How do I set up auto-reply on WhatsApp personal?

Auto-reply is not available for personal WhatsApp accounts. It is a feature only in WhatsApp Business and WhatsApp Business API.
To set it up, use WhatsApp Business: Open Settings > Business Features > Edit message content and schedule > Select recipients.

To get a WhatsApp API account through a BSP or Official WhatsApp Partner:

  1. Access the chat panel provided by your WhatsApp BSP.
  2. Select Settings to access your WhatsApp account settings and auto-reply templates.
  3. Create an auto-reply message template for customized responses to incoming messages.


An automated message is a pre-set or programmed message sent automatically in response to specific triggers or events without manual intervention.

Yes, WhatsApp has automated messages through its “Auto Reply” feature, allowing users to respond to incoming messages automatically.

  • Greetings: “Hello! Thank you for contacting us. Our team will get back to you shortly.”
  • Away message: “Apologies for the inconvenience. We are currently away but will respond as soon as we return.”
  • Quick reply: “Sure, here is the information you requested. Please let us know if you need further assistance.”
  • Business hours: “Thank you for reaching out. Our business hours are from 9 am to 5 pm, Monday to Friday. We will respond during these times.”
  • Subscription confirmation: “You are now subscribed to our updates. Stay tuned for the latest news and offers.”

The benefits of using a WhatsApp Business account, as mentioned in the material, include:

  • 24/7 Customer Service Solutions: Enables businesses to respond promptly to customer queries anytime, improving customer support.
  • Safe to Use: WhatsApp’s end-to-end encryption ensures message security and confidentiality.
  • Improving Customer Relations: Automated replies help build responsive and proactive customer conversations, enhancing relationships.
  • Easily Gather Customer Feedback: The feature allows businesses to seek customer feedback, aiding business improvement strategies.
  • Cost-effective: Auto-reply reduces customer service operational expenses by automating responses.
  • Increase Sales: Customers can get recommendations and solutions through auto-replies, leading to better customer experiences and a positive reputation.
  • Boosted Credibility: The green tick on your account enhances trust and legitimacy, building a reputable brand image for better customer confidence.
  • Seamless Integration: Utilize WhatsApp API to support omnichannel conversations across popular social messaging apps, ensuring consistent and personalized customer engagement at scale
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