Omnichannel software is a tool that combines all business communication channels into a single interface. The goal is to provide a seamless customer service.
Mekari Qontak provides Omnichannel software integrated with CRM. This integration makes it easy for you to manage customer interactions, thereby driving business growth.
In addition, Mekari Qontak is also the official partner of the WhatsApp APIand Instagram API. This helps you have the best communication channel for sales or customer service. The advantage of the WA blast feature is that it is able to reach many customers via mass messages in a short time.
Omnichannel software connects all your business sales and communication channels. It allows you to manage all communication channels from just one application.
For example, when a customer wants to buy a product after viewing it from their Instagram account. He asked the seller about the product via DM Instagram.
Then during the conversation, he wanted to change the communication channel from Instagram to WhatsApp, which was considered more convenient. He can immediately move the need to repeat the previous question in the Instagram DM.
Because conversations are saved automatically by Omnichannel system. Customers can also be more comfortable interacting from any channel. Although, you don’t have to worry about losing their previous interaction history.
What is the difference between omnichannel and multichannel software?
Omnichannel software is a multichannel upgrade to be more extensive and real-time. Multichannel work in parallel or individually, each from the team, system and messaging. It is different from omnichannel software, which integrates all business channels.
What are the benefits of omnichannel software?
Improved customer retention rate by providing a choice of communication channels for customers without the fear of losing their previous interaction history.
Increased turnover, where your business can reach customers from different channels at the same time.
Customer satisfaction increases after getting better service in terms of quality and time efficiency.
Increase the number of referrals and recommendations from customers who are satisfied with your business services.
Efficient because all data from various channels is stored in one platform and can be accessed through any channel.
Collect better customer data that helps businesses understand their needs.
Blending online and offline interaction experiences
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