The Omnichannel Software connects all your sales and communication channels together, accessible from one platform.
For example, customers are able to send a direct message to your business from Instagram, where responses can be seen from our centralized platform.
From Instagram messages, customers can easily move to WhatsApp without customer service agents having to move from one platform to another. This way, agents can continue the conversation seamlessly.
Customers can easily switch social media platforms while our Omnichannel system saves messages automatically. Agents are able to review all interactions from our platform, anytime.
What is the difference between the Omnichannel and Multichannel Software?
The Omnichannel Software is a multichannel upgrade, as it is more extensive and accessible in real-time. Multichannel Software work in parallel or individually, each channel compartmentalized within messaging systems. However, the Omnichannel customer service integrates all business channels into one interface.
What are the benefits of omnichannel software?
Improve customer retention rates by providing multiple choices of communication channels to customers without fear of losing previous interaction history.
Increase turnovers and simultaneously reach more customers from different channels.
Increase customer satisfaction by providing better service in quality and time efficiency.
Get more referrals and recommendations from satisfied customers.
Increase efficiency and organization of customer data across various channels in one platform.
Easily organize and understand data to improve customer service tailored to customer needs.
Combine online and offline interaction for better user experience.
Omnichannel contact center is a system that allows businesses to provide customer service to customers through various available channels. This Omnichannel platform is often used by businesses to improve a consistent customer experience.
Omnichannel contact center helps businesses to monitor every customer message and call. In addition, omnichannel contact center can also access all customer information without the need to switch applications. This encourages the improvement of the quality of customer service.
Grow your business faster with Mekari Qontak
Complete more transactions without compromising accuracy and speed with Omnichannel customer service from Mekari used by thousands of businesses.