Catalog, cart, payment, and shipping run inside chat. Messages from five marketplaces centralized in one conversational commerce inbox.
WhatsApp, Tokopedia, Shopee, Lazada, Blibli, and TikTok Shop managed from one place with connected customer data.
Customers browse the catalog, select products, and view prices in WhatsApp without redirect.
Messages from multiple e-commerce platforms flow into the same dashboard. Every chat answered with product and order context.
Every order appears in the omnichannel inbox with its status. Agents send the right checkout link, payment reminder, or tracking link from the chat.
Transactions from WhatsApp and marketplaces recorded in Customer Data Platform. Sales knows purchase history, CS knows complaint context.
Every stage of the customer shopping journey handled by one connected conversational commerce software.
Connect the platforms where Indonesian merchants sell the most, then manage everything from one Mekari Qontak conversational commerce software.
Chat commerce, marketplace inbox, sales pipeline, and customer data in one system. No data lost.
QRIS, E-Wallet, Virtual Account for payments, debit & credit cards for payment. J&T, SiCepat, GoSend for shipping. All integrated from the start.
Transactions recorded in Customer Data Platform. Sales and CS see order history from the same context.
Qontak Commerce is a conversational commerce platform from Mekari Qontak that allows businesses to sell products directly on WhatsApp and manage marketplace messages in one dashboard. Customers view the catalog, select products, pay, and track shipments without leaving the conversation.
A conversational commerce platform is a system that combines chat and the buying process marketplace into one flow, so the entire transaction from product inquiry through negotiation to payment can be completed inside the conversation without switching applications.
Unlike an online store that relies on catalogs and checkout pages, conversational commerce makes the conversation itself the place where transactions happen.
Qontak Commerce runs this flow by bringing together WhatsApp catalogs, marketplace inbox, order processing, and customer data in one platform, so the entire shopping journey stays inside the chat.
The difference is how the transaction happens.
Conversational commerce works best for products that need explanation, recommendation, or customization, and for markets where customers naturally start by messaging a business rather than browsing a website.
Customers receive the product catalog in the WhatsApp chat, select variants, and add to cart. The payment link is sent directly in the chat. After successful payment, the agent sends an order confirmation and tracking link in the same conversation. WhatsApp commerce app runs on Mekari Desty Store for catalog, checkout, and payment.
Qontak Commerce is available as an add-on for Mekari Qontak users. Some main packages already include limited marketplace chat commerce integration. For complete information regarding packages, consult with the Mekari Qontak team.
Absolutely. Every transaction from WhatsApp and marketplace is automatically recorded in the Customer Data Platform via Mekari Qontak CRM, so customer profiles include purchase history, chat history, and order status in one place. The sales team sees what a customer has bought, and the support team sees the context behind a complaint, without switching systems.
Tokopedia, Shopee, Lazada, TikTok Shop, and Blibli. Up to 150 marketplace stores can be managed in one conversational commerce platform. All messages go into one omnichannel inbox complete with a widget that displays product details, orders, and vouchers.
Activate the Commerce add-on from the Mekari Qontak dashboard. For marketplaces, connect the seller account through the integration menu. For WhatsApp Commerce, catalogs and stores are created through Mekari Desty Store, then synced to the WhatsApp Catalog. The implementation team accompanies the entire process from setup to go live.
Whatsapp sales
