Chatbot ROI calculator

To calculate your chatbot ROI, have a good understanding of your current customer support volume, number of agents, and their cost per year.

Chatbot ROI calculation

Start by entering details about your current active agents, total customers per day, and your growth projection.

Number of active agents

Agents availability

Average agents salary per month

Number of customers inquiry per day

Anticipated chat growth

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Calculation results

Check our analysis and recommendation below!

Average of chats agent handle per day

Ideal of agents for current situation

Ideal of agents for future scenario

Additional agents to hire next

Cost to achieve the (current) ideal ratio per month

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Additional benefits of conversational AI chatbot

Increase customer resolutions

Chatbot AI automates responses for frequently asked questions, reducing wait times and improving customer satisfaction.

Enrich CX and increase CSAT

Our chatbot AI will learn from your company’s knowledge base and interaction with customers to produce human-like communications.

Customer support available 24/7

Promptly handle customer inquiries around the clock by providing instant responses to common questions and issues.

Automate multiple business processes

Chatbot AI is integrated with the Omnichannel ecosystem to improve service efficiency with quick and personalized automated responses.

Frequently Asked Questions (FAQ)

What is chatbot ROI calculator?

Chatbot ROI calculator is a free tool from Mekari Qontak to help businesses and companies choose a chatbot package that suits their needs. With this tool, you can calculate the number of inquiries that can be assisted by a chatbot based on the current number of agents you have and the number of chats received daily.

WhatsApp sales

With the chatbot ROI calculator, you can measure the ideal ratio between the number of incoming customer chats and the number of chats that agents can handle. You can also find the suitable chatbot package according to your needs to meet that ideal ratio for more efficient service.

It is recommended to input the average agent salary in order to compare the expenses allocated for chatbots vs. the expenses allocated for hiring new agents. The goal of AI chatbot is to help businesses and companies minimize operational costs so that customer service teams can respond to all inquiries without having to hire new agents.