Uncentralized channels
Multiple communication channels & inquires causing delay in responsiveness.
Deliver exceptional customer experience that keeps travel agency clients coming back with Qontak’s CRM tool
Multiple communication channels & inquires causing delay in responsiveness.
Customer journeys are not recorded well hence difficulty in creating personalization.
Unclear KPI monitoring process reducing team productivity in completing tasks.
A centralized platform to manage and respond all incoming inquiries from multiple channels
Manage all customer interactions from multiple channels in one easy view and drag & drop
The Omnichannel CRM is built to simplify customer service of travel agencies, by automated recording and management of orders, to mass promotions, including conflict resolution for customers.
The CRM software is equipped with features to manage all customer data within a state-of-the-art platform. This software enables reporting of all business activity, accessible in real-time.
Additionally, the omnichannel CRM is also integrated with other communication channels, facilitating quality customer service online and offline.
The Omnichannel CRM enables businesses to fulfil customer needs both online and offline. All customer data is updated in real-time and accessible whenever and wherever.
The Omnichanel CRM for travel agencies also connects several accounts on various channels. This integration enables easy interaction with customers, from whichever application they prefer.
The Omnichannel CRM for travel agencies is designed to support customer service. When a traveler sends a message on WhatsApp, the interaction is automatically kept on the system and the AI Chatbot responds immediately based on triggers. If inquiries are unable to be completed, messages are redirected automatically to agents.
Do more without compromising on accuracy and speed through various business solutions provided by Mekari, used by thousands of other businesses across sectors.
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