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ReferralMonitor KPIs & business performance easily with the #1 omnichannel CRM
- Integrated dashboard for efficient team collaboration
- Accelerate customer service with an automated AI chatbot
- Send personalized WhatsApp blast messages to customers
- 360° comprehensive reports for better business decisions
Been trusted by 35,000+ businesses in the region
Simplify customer management
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Easy 360-degree database view
Access detailed information about customer historical data, conversations, status, and touchpoints
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Monitoring the field team's activities in real time
Make cross-functional collaboration easier by mentioning and adding them into your contacts or pipelines
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Advanced database access management
Store customers’ data securely and manage their database access based on team and role”
automatically
Simplify administrative processes and calculations
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Sales, tickets, and project pipeline management
Track action items and keep opportunities moving with customizable pipeline management settings
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Monitor the sales team's activities in real-time
Track the on-field sales team’s progress and achievements more effectively with GPS live tracking
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Track follow-ups and notes with tasks
Store and automatically get reminded for every follow-up or note on each opportunity all in one place
Streamline customer service operations
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Multiple social media apps on one platform
Integrate WhatsApp Business API, Instagram API, Facebook, Telegram, Line, Email, and others easily
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Send bulk messages automatically
Blast WhatsApp messages or notifications automatically based on predefined custom triggers
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Chatbot AI and agent routing
Create chatbot flows to assign messages evenly to available agents or simply route messages in a custom manner
Accelerate sales and customer service
Mekari Qontak has end-to-end features that can be accessed in real time to accelerate your business growth.
Omnichannel Communication
All-in-one chat and voice management solution to automate business
Learn more
Customer Service CRM
End-to-end customer service management to improve business efficiency.
Learn more
Cloud Call Center
Call center telephony, VoIP, IVR and wallboard for optimal customer service.
Learn moreMekari Qontak plays a crucial role in preventing customer loss across multiple channels.
More than
3.500+
Companies trust Mekari Qontak
Around
150.000+
Employees use Omnichannel CRM
What is Omnichannel CRM Qontak?
Mekari Qontak is an official, certified and legal Omnichannel CRM and Call Center provider company for companies and businesses.
Omnichannel CRM Qontak is a customer relationship management software integrated with multiple channels. It automatically manages prospect and customer information in one database. This information can be used to build closer customer relationships.
The goal of Omnichannel CRM is increased sales, and more effective customer service. For example, planning, scheduling, and controlling sales and post-sales activities more efficiently.
What are the Benefits of Omnichannel CRM?
The advantages of Omnichannel CRM for companies are: 1. Centralize data, 2. Effective promotional tools, 3. Increase loyalty, 4. Flexibility, 5. Efficiency:
1. Centralize data
Omnichannel CRM automatically stores all business and customer interactions across channels. These interactions are managed automatically in one database. You can more easily understand customer interest in a product or service. It can also be taken into consideration in developing strategies and sales, and so on.
2. Effective promotional tools
Omnichannel CRM can be used as an effective marketing or promotional medium. Through the data stored in the application, you can make targeted promotional strategies, including choosing the right channels.
3. Increase loyalty
Take advantage of Omnichannel CRM to collect feedback directly from customers. You can use this feedback to build better customer satisfaction strategies.
4. Flexibility
Omnichannel CRM is easy to use and can be customized according to business needs. In addition, Omnichannel CRM can also be integrated across multiple business channels such as WhatsApp Business, social media such as Facebook, Instagram and more.
5. Efficiency
Omnichannel CRM handles automatic data recording and storage, as well as business activity reporting. It means you don’t do it manually. Plus, your team doesn’t need to switch apps to collaborate.
How does Omnichannel CRM work?
Omnichannel CRM connects multiple communication channels in one unified platform. Then the system will save all activities automatically.
For example, a customer wants to order a product. The command will be converted into a ticket that can be seen on the pipeline dashboard. Then the team can call. This activity will generate a sales report in graphical form.
Who are needs an omnichannel CRM?
The following people or organizations use Omnichannel CRM:
- Company
- Business owner
- Micro, Small, and Medium Enterprises
- Businessman
- Influencer
- Government organizations or agencies
- Educational institutions
- and others.
What if the company does not implement Omnichannel CRM?
There are many disadvantages to not using an Omnichannel CRM. One of them is low productivity. Because employees have to enter data manually. The data is also difficult for other employees to access.
This does not happen if the company uses the Omnichannel CRM software. Because this app will automatically store and manage all customer interactions. Moreover, Omnichannel CRM can be used from anywhere via mobile devices, so that employees can access customer data freely.
Is Qontak's Omnichannel CRM system secure?
Yes, Mekari Qontak is an official, certified and legal company. Company, consumer and user data is protected by a very tightly security system. In addition, Qontak also complies with all consumer privacy policies.
Qontak is ISO 2700 certified. In addition, Mekari Qontak API Services is equipped with JSON-based Auth2 API. All requests must be secure (HTTPS) and authenticated.
Qontak is part of the Mekari Group, which provides many business software products that are trusted by many companies in Indonesia.
Mekari Qontak software integration features help business to manage business activities, and maintain corporate data synchronization & security easier. Leave the use of many separate business software, which is a hassle in overall business data collaboration.
How to start using Mekari Qontak?
Register and login to the Qontak’s website, or install the Qontak software on Google Play and the App Store.
Free trial!
You do not have to download the Qontak software for your computer. Use directly in the browser (web-based) or download and install the mobile app.
The price for Omnichannel CRM in Indonesia is currently relatively affordable, even for small businesses. Package prices are starting at RP 249 thousand / month, which is cheaper than the cost of accounting staff services per month.
The Qontak pricing page offers subscription price packages that vary depending on your business needs. Learn more at Qontak pricing page.
Grow your business faster with Mekari Qontak
Do more without compromising accuracy and speed through various business solutions provided by Mekari Qontak. It used by thousands of other businesses across sectors.
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