What are the benefits of the Omnichannel CRM?

Quicker transaction processes Accurate data to make rapid business decisions Automated inventory management Build customer satisfaction with prime customer service through personalized chatbot Sales reporting accessible in real-time Integration with WhatsApp API makes retailers possible to handle customers inquiries in less time Increase sales and sales team productivity

What are the main features of the Omnichannel CRM?

Database management Lead generation and management Sales report analysis Sales pipeline visualization Automated document generation Simplified ticketing system Holistic integration

The best CRM for retail business

Create a personal touch to every shopping experience with CRM for retail

Q: Why do retail businesses need the Omnichannel CRM?

The omnichannel CRM software is often used by retail businesses, F&B as well as many other relevant partners. Businesses use this software to holistically manage operations, which include message-recording, inventory management, report generation and other functions automatically.

Increase customer loyalty and satisfaction by providing a premium in-store and online experience

Unify customer data in a central hub for all division
Store customer journey and interactions automatically
Centralize all communication channels within one platform
Improve customer engagement by personalized messages

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Challenges in the retail industry without CRM

Uncentralized system

Overwhelming amount of inquiries to respond to in a short amount of time.

No personalization

Every messages that customers received are mostly cold and hard-selling.

Low engagement

There isn’t any engagement after customers in-store experience.

Proivde the best customer service experience

Develop a good rapport with your customers at every step of the sales journey

Effective to reach customers wherever they may be

All channels within one platform to better manage customers information.
Nonstop, 24/7 customizable customer service through the chatbot .
Send personalized messages instantly on WhatsApp directly to customers.

Limited reach and interaction with customers

Low productivity due to a hassle in managing many customers on several channels.
Lost customers due to being limited active hour of customer service.
Low engagement due to no personalization in all communication channels.

Give the best experience for your customers

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Easily build a loyal customer base

Know every step of the customer journey from the start of interaction until becoming loyal customers.

A well-recorded customer journey

Manage transactions easily and detect unfinished requests in 360-degree view pipeline.
Track every customer journey in detail through contact management on timeline display.
Monitor teamwork and milestones comprehensively with customizable reports.

Unclear history of customer journey

Low team productivity due to manual and incomplete customer management.
Difficutly in tracking customer journey due to the lack of reporting and analysis.
There is no performance report due to lack of data stored and processed.

Automate process for better customer experience

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What is the Omnichannel CRM for retail businesses?

The omnichannel CRM is an application used by retail businesses to support immediate completion of transactions. This software facilitates the sales processes through automation.

Additionally, the omnichannel CRM can be utilized to track sales teamwork progress in order to support KPI target reach. This software enables visualization of each step of the pipeline within one pipeline management display.

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Quicker transaction processes
Accurate data to make rapid business decisions
Automated inventory management
Build customer satisfaction with prime customer service through personalized chatbot
Sales reporting accessible in real-time
Integration with WhatsApp API makes retailers possible to handle customers inquiries in less time
Increase sales and sales team productivity

The omnichannel CRM software is often used by retail businesses, F&B as well as many other relevant partners.

Businesses use this software to holistically manage operations, which include message-recording, inventory management, report generation and other functions automatically.

Database management
Lead generation and management
Sales report analysis
Sales pipeline visualization
Automated document generation
Simplified ticketing system
Holistic integration

Boost foot traffic to your store with the leading Retail CRM

Do more without compromising on accuracy and speed through various business solutions provided by Mekari, used by thousands of other businesses across sectors.

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