Learn how cloud call center software solves modern day problems in your business
Resolve issues instantly, enhancing satisfaction
Call center software enhances customer interactions, resolving issues swiftly and boosting satisfaction
Efficient calls routing, streamlining operations
Efficient call routing and data access in call center software streamline operations, solving customer problems effectively
Omnichannel solution for customer-centric approach
Integrating with CRM and multichannel support, call center software addresses challenges, fostering seamless customer experience
Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
Jay Arief RahmanDigital Marketing Manager - IALF
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Frequently Asked Questions (FAQ)
What is call center software?
Call center software is a tool that helps manage customer relations through telephone calls efficiently. It includes features like Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and routing agents, enhancing call center services.
Mekari Qontak provides one of the best call center software, easily integrated with other software to support customer service activity. Mekari Qontak’s cloud-based call center software is accessible anywhere, including smartphones and other portable devices.
Call center software is used by businesses and organizations that handle large customer calls. Customer service teams, support staff, and sales representatives often use this software to manage and handle phone interactions.
Is CRM used in call center?
Yes, CRM systems are often used in call centers. CRM software allows call center agents to access customer information, history, and preferences, enabling personalized interactions and efficient issue resolution.
Integrating CRM with call center software ensures a seamless flow of customer data, enhances customer service, and provides agents with relevant information to deliver a more personalized and efficient experience.
Why use call center software for your business?
Call center software offers several benefits, including:
Efficient call management: Streamlined call routing, queuing, and distribution for prompt handling.
Improved customer service: Enhanced interactions with call recording, data integration, and analytics.
Increased agent productivity: Automation, scripts, and real-time monitoring for improved efficiency.
Enhanced scalability: Quick scaling of operations to meet growing demands seamlessly.
Better reporting and analytics: Valuable insights for data-driven decision-making and continuous improvement.
What do you need to set up a call center software for your business?
To set up call center software, follow these steps:
Sign up for a free trial or paid plan with Mekari Qontak.
Transfer your new or existing business phone number.
Configure the software according to your call management needs.