.svg){kind=small}
Omnichannel 
Cloud Call Center 
CRM Software 
WhatsApp Business API 
Chatbot Software 
Sales CRM 
Instagram API 
Education 
Financial 
Healthcare 
Tour & Travel 
Hospitality 
Logistics 
FMCG 
Retail 
Information Technology 
Outsourcing 
Customer Service 
Marketing 
Human Resources 
For operations team 
Partnership
Referral
40%
increase in agents productivity
Watch out the Qontak video
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
INDUSTRIES
-
Features
Efficient cloud call center for faster customer resolution time
An all-encompassing business phone system designed to serve sales and support teams, ensuring seamless integration and exceptional effectiveness.
- Accommodate fluctuating call volumes with efficient agents assignment
- Agents can work from anywhere via any device, promoting flexibility
- Access caller information to ensure personalized and efficient responses
- Streamlines outbound calls to broaden reach with higher conversion rates
Transform customer interaction with cloud call center software, opening doors to a new era of client relationships
67%
increase in first-contact resolution rates
88%
reduction in IT maintenance costs
Benefits of call center software
Comprehensive real time dashboard
Monitor agent and team performance on a wallboard dashboard optimized for screen casting.
Increased customer satisfaction rate
Provide instant and interactive responses for better customer satisfaction.
AI and automation
Meet your customers when intent is clear with personalized IVR and call routing.
Integrated
Call center software is easily integrated with multiple apps such as Instagram, WhatsApp, Facebook and others. It’s easy to manage them.
Initiate calls effortlessly while having instant access to customer details
- Outbound calls drive proactive connections to boost sales and partnerships
- Rapid response and tailored assistance for incoming customer inquiries
- Directly access customer details during calls via an integrated CRM system
- Instantly update customer information for better historical data and renewals
Ensure accurate performance assessment and customer interactions review
- Capture valuable insights from customer conversations through call recording
- Ensure legal compliance, and refine customer interactions for better service
- Utilize the reporting wallboard to track and visualize call center metrics
- Gain insights into SLA and call-back metrics through comprehensive reporting
Improve call center efficiency and delivering a smoother caller journey
- Enabling self-service or routing to specialized agents for tailored support with IVR
- Intelligently distributing calls for quicker resolution and improved service
- Deploy call queues for directing calls to individuals or teams, eliminating missed calls
- Leverage omnichannel capabilities for integrated customer interactions
Tailor-made solutions designed specifically for your industry
Healthcare ServicesImproving patient interactions and satisfaction
Optimize scheduling, patient inquiries, and coordination, enhancing overall efficiency
- Deliver exceptional, tailored assistance at any volume with human & AI support
- Store staff, engineers, and agents collaborate cohesively to tackle inquiries collectively
- Holistic customer service, ensuring timely responses that effectively resolve customer issues
- Personalize your workflow, ensuring it aligns with your operations for seamless productivity
Banks & Financial ServicesEasily adapt to fluctuating call volumes, ensuring efficient handling
Cloud call centers offer real-time support, enhancing customer interactions and satisfaction
- AI-powered proactive interactions drive efficiency, leveraging predictive engagement
- Concentrate on KPIs, simplifying the achievement of business objectives
- Holistic data reports and analysis, featuring pre-designed and tailor-made dashboards
Retail & eCommerceProvide real-time assistance, enhancing customer satisfaction
Providing the ability to offer efficient and personalized customer support across all channels
- Easily handle increased call volumes during peak shopping periods without disruption
- Access to customer history helps agents offer tailored recommendations
- Seamlessly manage calls, chats, emails, and social media interactions from a single platform
- Data-driven insights aid in understanding customer behavior and improving strategies
Education ServicesEnable round-the-clock assistance, catering to diverse time zones
Provide efficient assistance, fostering a positive learning experience and academic success
- Easily manage increased call volumes during enrollment periods and exams period
- Handle calls, emails, chats, and social media inquiries from a unified platform
- Enable personalized interactions, addressing student inquiries promptly
- Streamline administration across multiple campuses or online courses
Learn how cloud call center software solves modern day problems in your business
Resolve issues instantly, enhancing satisfaction
Call center software enhances customer interactions, resolving issues swiftly and boosting satisfaction
Efficient calls routing, streamlining operations
Efficient call routing and data access in call center software streamline operations, solving customer problems effectively
Omnichannel solution for customer-centric approach
Integrating with CRM and multichannel support, call center software addresses challenges, fostering seamless customer experience
Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
What is call center software?
Call center software is a tool that helps manage customer relations through telephone calls efficiently. It includes features like Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and routing agents, enhancing call center services.
Mekari Qontak provides one of the best call center software, easily integrated with other software to support customer service activity. Mekari Qontak’s cloud-based call center software is accessible anywhere, including smartphones and other portable devices.
What is the best call center software?
1. Mekari Qontak
Mekari Qontak provides call center software based on a cloud-based CRM tools. It provides flexibility and mobility for users to make phone calls from anywhere via the internet network.
Main features: Mobile Access, IP Phone, ACD, IVR, PBX System, Agent Routing, VoIP, Wallboard Inbound & Outbound, Agent Routing, Dedicated Support, Omnichannel etc.
Developer:Â PT Qontak Tumbuh Makmur
Website:Â https://qontak.com/
Download Link: Android | iOS
2. Bitrix24
Bitrix24 offers call center software that makes it easy for teams to collaborate with each other. It is able to speed up the process of fulfilling customer requests.
Main features: Work Capacity, Task Ranking, Kanban Board and Custom Workflows.
Developer:Â Bitrix24
Website:Â https://www.bitrix24.com/
3. TalkDesk
TalkDesk is a call center CRM that helps users manage telephone support more quickly. It supports call center teams in creating consistent customer relationships.
Main features: Session Routing, Session Queuing, Concurrent Calling, IVR, Inbound Screen Pop and Persistent Data.
Developer:Â TalkDesk
Website:Â https://www.talkdesk.com/
4. CloudTalk
CloudTalk is an innovative call center application provider because of its various unique tools for its users. For example, a costume queue feature that determines which agent is appropriate to serve customers
Main features: Record Calls, Generate Location, Call Types and Click-to-Call.
Developer:Â CloudTalk
Website:Â https://www.cloudtalk.io/
5. RingCentral
RingCentral is a flexible cloud-based call center system. It can direct outgoing calls to the right individuals.
Main features: Record Calls, Generate Location, Call Types dan Click-to-Call.
Developer:Â RingCentral, Inc.
Website:Â https://www.ringcentral.com/
Who uses call center software?
Call center software is used by businesses and organizations that handle large customer calls. Customer service teams, support staff, and sales representatives often use this software to manage and handle phone interactions.
Is CRM used in call center?
Yes, CRM systems are often used in call centers. CRM software allows call center agents to access customer information, history, and preferences, enabling personalized interactions and efficient issue resolution.
Integrating CRM with call center software ensures a seamless flow of customer data, enhances customer service, and provides agents with relevant information to deliver a more personalized and efficient experience.
Why use call center software for your business?
Call center software offers several benefits, including:
- Efficient call management: Streamlined call routing, queuing, and distribution for prompt handling.
- Improved customer service: Enhanced interactions with call recording, data integration, and analytics.
- Increased agent productivity: Automation, scripts, and real-time monitoring for improved efficiency.
- Enhanced scalability: Quick scaling of operations to meet growing demands seamlessly.
- Better reporting and analytics: Valuable insights for data-driven decision-making and continuous improvement.
What do you need to set up a call center software for your business?
To set up call center software, follow these steps:
- Sign up for a free trial or paid plan with Mekari Qontak.
- Transfer your new or existing business phone number.
- Configure the software according to your call management needs.
- If required, integrate with other tools like CRM, ticketing systems, and WhatsApp API to enhance your customer service capabilities.
Empower your team with top call center software. Get started now!
WhatsApp Sales