AI-powered omnichannel and CRM for marketing, sales, and customer service

Mekari Qontak integrates the full customer journey, using omnichannel and CRM in one platform to maximize interactions, simplify management, and drive rapid growth.

meta partner qontak wa partner
Mekari Qontak

The all-in-one platform for your customer journey

Streamline sales, customer service, dan marketing in a scalable manner within a single, integrated omnichannel and CRM system.

manajemen omnichannel
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Omnichannel management

Manage WhatsApp, Instagram, email, and marketplaces in a consolidated omnichannel dashboard.

campaign marketing
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Marketing campaigns

Send scheduled, personalized, and measurable campaigns via WhatsApp and email.

Sales pipeline dan manajemen deal
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Sales pipeline and deal management

Reach leads across channels, automate your sales pipeline, and close deals faster.

Customer service dan ticketing
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Customer service and ticketing

Manage customer inquiries, automate issue escalation, and track real-time SLAs.

Automasi alur kerja dan AI
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AI and workflow automation

Respond quickly with AI chatbots, summaries, and automated no-code workflows.

Analisis insight dan performa
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Insight and performance analysis

Track sales, customer service, and marketing performance in a single analytics dashboard.

Simulate your sales, CS, and marketing flows with Mekari Qontak's integrated solution

Convert leads into sales faster and more measurably
  • Receive chats from various channels in one omnichannel dashboard.
  • Instantly answer general questions with a chatbot.
  • Turn chats into deals with one click.
  • Monitor the sales flow with crm pipeline and deal management.
  • Get sales reports to analyze team performance.
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Boost customer satisfaction with responsive service
  • Receive chats from various channels in one omnichannel dashboard.
  • Instantly answer general questions with a chatbot.
  • Turn chats into tickets for a better resolution procedure.
  • Manage tickets and monitor their status with a crm pipeline.
  • Measure service quality with chat reports, CSAT, SLA management, and agent scorecard.
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Personalize engagement with WhatsApp campaign
  • Upload contacts and create audience segments.
  • Create marketing message templates for consistency.
  • Send WhatsApp broadcasts to thousands of contacts.
  • Measure campaign effectiveness with real-time data.
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More than 35.000+ companies trust Mekari's products

Customer service

AI-powered customer service solution with combined CRM and omnichannel. Learn more

Marketing

Reach thousands of customers at once without complex manual processes. Learn more

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Campaign planner

Schedule automated WhatsApp and email messages to send at a specific time.

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WhatsApp broadcast

Send mass messages via WhatsApp or email using a verified template.

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WhatsApp API

Enhance business credibility and customer trust with WhatsApp Business API equipped with verified blue tick.

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Contact management

Manage and segment your customer contacts for more targeted campaigns.

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Custom workflow

Use Mekari Officeless and other integrations to automate workflow post-campaign processes.

Haven't found the right feature yet?

Contact us for a free consultation regarding your specific needs.

Channel integrations

Reach customers on multiple channels, including WhatsApp, Instagram, Facebook, X (Twitter), Telegram, Line, Google My Business and e-commerce.

banner integrasi

Workflow by Mekari Officeless

Automate cross-platform workflows for more efficient processes:

  • Deals: Automatically create and update deals from external systems like ERP, Mekari software, and Google Calendar.
  • Pipeline: Automatically move deals to the next stage based on completed data fields.
  • Broadcast: Automatically send marketing messages when specific triggers are met.
  • Tickets: Automatically create and update tickets based on specific triggers.
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ic CSAT dan survei pelanggan

ISO/IEC 27001:2022

Certified with global information security standards to maintain data confidentiality and integrity.

ic Enkripsi dan isolasi data

Encryption and data isolation

Business data is encrypted end-to-end and isolated from other clients for enhanced privacy.

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Backup and mitigation

Get additional protection with routine backups and automatic malicious traffic detection.

ic Kontrol hak akses

User access control

Ensure only authorized users can get view and edit access to sensitive data.

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GDPR and Indonesia's PDP Law

Data management complies with international standards and Indonesian privacy laws.

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Local support team

Get support from a team that understands Indonesian businesses and is always ready to help.

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Implementation assistance

Get an implementation guide for your Mekari Qontak plan for smoother onboarding.

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Regular training

Attend regular training sessions to get updated Mekari Qontak features and best practices.

Many companies get real results with Mekari Qontak

Thousands of businesses across various industries use Mekari Qontak to improve efficiency, speed up response times, and provide better customer service.

sales -
24 /7
service operation
70 %
faster chat response
5 x
increase in instant orders

“With Mekari Qontak, we’ve transformed our conventional catering operations into a flexible, fast system. Now, customers can order anytime, even just an hour before their event!”

dapur bu sastro image
10 x
increase in chat volume
3 x
more customer responses
100 %
of leads handled

“Thanks to Mekari Qontak’s WhatsApp Business API, we can reach potential customers faster and more personally. Our interior design leads and response rates have increased significantly.”

transgo image
80 %
more efficient operations
90 %
of questions handled by a chatbot
6 x
increase in chat volume

“With Mekari Qontak, we can categorize our customer service agents, conduct surveys, and offer 24-hour customer service. This is a very positive solution that addressed my concerns. For that reason, I highly recommend Mekari Qontak.”

oppo image
400 +
chats managed more efficiently
90 %
faster broadcast sending
50 %
faster ticketing with AI

“Mekari Qontak’s WhatsApp integration increased our agents’ productivity despite the heavier workload. Now, our chat volume is up by 60%, and that’s a success.”

biji biji initiative
35 %
increase in engagement
200 %
more participants
92 %
faster agent evaluation

“Before using Mekari Qontak, our communication was fragmented. Many participants had a hard time getting the information they needed, which affected the program’s effectiveness.”

hotel padma image
100 %
digitalized customer communication

“Mekari Qontak helps us meet our guests’ needs more efficiently and on time. By answering every request and question quickly, we make their stay a more satisfying experience.”

Frequently asked questions (FAQs) about Mekari Qontak

What is Mekari Qontak?

Mekari Qontak is an AI-based omnichannel and CRM platform that helps businesses and companies manage customer conversations, sales processes, and customer service more efficiently. It offers an official WhatsApp API, omnichannel CRM, a chatbot, and campaign automation in one integrated system.

What is Mekari Qontak's main advantage over other platform?

Mekari Qontak offers an integrated software solutions, not just separate features. All customer communications on WhatsApp, Instagram, e-commerce, and other channels can be managed from a single, centralized omnichannel dashboard. Equipped with CRM and automation features, the system is designed to boost your work efficiency.

Who is Mekari Qontak suitable for?

Mekari Qontak is suitable for businesses in various industries, such as retail, startup, FMCG, education, hospitality, healthcare, financial services, automotive, and logistics. This solution is designed to help sales, customer service, marketing, and operational teams work more efficiently, responsively, and measurably to reach and serve customers.

What solution plans does Mekari Qontak offer?

Mekari Qontak offers four main solution plans tailored to your business needs:

  • Broadcast: Send mass messages and promotions via WhatsApp.
  • Service Suite: Enhance customer service with an integrated and responsive solution.
  • Sales Suite: Manage sales and CRM efficiently.
  • Qontak 360: A comprehensive solution for the entire sales, marketing, and customer service team.

Each plan is designed based on relevant needs to be measurable and easy to use in achieving your business goals.

What are Mekari Qontak's key features?

Mekari Qontak offers key features for your business such as the official WhatsApp API with a blue tick verification, a AI chatbot for automated conversations, and an omnichannel dashboard that integrates the management of WhatsApp, Instagram, Shopee, and Tokopedia. You can also use the CRM for sales pipeline management, a broadcast system for mass messages, and real-time reporting features to monitor overall performance.

Is Mekari Qontak an official WhatsApp partner?

Yes, Mekari Qontak is an official WhatsApp Business Solution Provider (BSP) registered and working directly with Meta. You can get an official WhatsApp Business account with a blue tick verification legally and reliably through our service.

Can Mekari Qontak be integrated with other systems?

Of course. Mekari Qontak provides flexible API integration that can be integrated with various internal systems, such as ERP, POS, e-commerce, or other platforms, according to your business needs.

Can Mekari Qontak be customized to suit our business needs?

Yes, Mekari Qontak is highly customizable to meet the specific needs of your business. You can tailor the system to fit your brand, configure workflows, create custom fields, and define unique processes that align with your business model. Our solution is designed to be flexible and scalable, capable of accommodating businesses of various sizes and industries.

Is Mekari Qontak secure and trusted?

Yes, Mekari Qontak is an official company that is safe, trusted, certified and legal. We take user data security and privacy very seriously. All company, consumer, and user data on Mekari Qontak is protected by robust security system measures.

Mekari Qontak also complies with consumer privacy notice. We adhere to relevant data protection regulations, such as GDPR, to ensure your customer data is managed carefully and in line with legal requirements.

Mekari Qontak is ISO/IEC 27001:2022 certified. Additionally, it incorporates industry-standard security protocols, including data encryption, access controls, and regular backups.

Is a free trial or demo period available for Mekari Qontak?

Yes, free trials and demos and direct consultation session with our team are available so you can see how Mekari Qontak’s solution works for your specific business needs.

How do I subscribe to Mekari Qontak?

You can fill out the form on the Mekari Qontak website or contact our team directly for the activation process and to customize the solution for your company and business needs.

Grow your business faster with Mekari Qontak

Generate more profit without compromising satisfaction, accuracy, and speed with solutions from Mekari Qontak that have been used by thousands of businesses.