Mekari Qontak integrates the full customer journey, using omnichannel and CRM in one platform to maximize interactions, simplify management, and drive rapid growth.
Boost sales productivity, automate lead management, and streamline your sales pipeline. Learn more
Manage customer chats from multiple channels in one unified omnichannel platform.
Monitor the sales and deal process from end-to-end with a structured interface.
Track the location and daily productivity of field sales teams in real-time with GPS live tracking.
Make faster and better decisions with comprehensive sales report data and insights.
Ensure agent chat quality and response speed meet service standards.
Contact us for a free consultation regarding your specific needs.
AI-powered customer service solution with combined CRM and omnichannel. Learn more
Organize all relevant information in a unified knowledge base system.
Monitor SLA implementation in real-time to maintain service consistency.
Ensure every customer ticket issue is handled transparently according to procedure.
Measure service quality and customer satisfaction with accurate survey data and CSAT insights.
Evaluate agent performance objectively and comprehensively with a digital scorecard system.
Contact us for a free consultation regarding your specific needs.
Reach thousands of customers at once without complex manual processes. Learn more
Schedule automated WhatsApp and email messages to send at a specific time.
Send mass messages via WhatsApp or email using a verified template.
Enhance business credibility and customer trust with WhatsApp Business API equipped with verified blue tick.
Manage and segment your customer contacts for more targeted campaigns.
Use Mekari Officeless and other integrations to automate workflow post-campaign processes.
Contact us for a free consultation regarding your specific needs.
Reach customers on multiple channels, including WhatsApp, Instagram, Facebook, X (Twitter), Telegram, Line, Google My Business and e-commerce.
Automate cross-platform workflows for more efficient processes:
Certified with global information security standards to maintain data confidentiality and integrity.
Business data is encrypted end-to-end and isolated from other clients for enhanced privacy.
Get additional protection with routine backups and automatic malicious traffic detection.
Ensure only authorized users can get view and edit access to sensitive data.
Data management complies with international standards and Indonesian privacy laws.
Get support from a team that understands Indonesian businesses and is always ready to help.
Get an implementation guide for your Mekari Qontak plan for smoother onboarding.
Attend regular training sessions to get updated Mekari Qontak features and best practices.
Thousands of businesses across various industries use Mekari Qontak to improve efficiency, speed up response times, and provide better customer service.
“With Mekari Qontak, we’ve transformed our conventional catering operations into a flexible, fast system. Now, customers can order anytime, even just an hour before their event!”
“Thanks to Mekari Qontak’s WhatsApp Business API, we can reach potential customers faster and more personally. Our interior design leads and response rates have increased significantly.”
“With Mekari Qontak, we can categorize our customer service agents, conduct surveys, and offer 24-hour customer service. This is a very positive solution that addressed my concerns. For that reason, I highly recommend Mekari Qontak.”
“Mekari Qontak’s WhatsApp integration increased our agents’ productivity despite the heavier workload. Now, our chat volume is up by 60%, and that’s a success.”
“Before using Mekari Qontak, our communication was fragmented. Many participants had a hard time getting the information they needed, which affected the program’s effectiveness.”
“Mekari Qontak helps us meet our guests’ needs more efficiently and on time. By answering every request and question quickly, we make their stay a more satisfying experience.”
Mekari Qontak is an AI-based omnichannel and CRM platform that helps businesses and companies manage customer conversations, sales processes, and customer service more efficiently. It offers an official WhatsApp API, omnichannel CRM, a chatbot, and campaign automation in one integrated system.
Mekari Qontak offers an integrated software solutions, not just separate features. All customer communications on WhatsApp, Instagram, e-commerce, and other channels can be managed from a single, centralized omnichannel dashboard. Equipped with CRM and automation features, the system is designed to boost your work efficiency.
Mekari Qontak is suitable for use by small, medium and enterprise scale businesses in various industries such as UMKM/MSMEs, financial services, retail, startups, FMCG, logistics, automotive, education, health, multinationals, BUMN, and government.
This solution is designed to help sales, customer service, marketing, and operational teams work more efficiently, responsively, and measurably to reach and serve customers.
Mekari Qontak offers four main solution plans tailored to your business needs:
Each plan is designed based on relevant needs to be measurable and easy to use in achieving your business goals.
Mekari Qontak offers key features for your business such as the official WhatsApp API with a blue tick verification, a AI chatbot for automated conversations, and an omnichannel dashboard that integrates the management of WhatsApp, Instagram, Shopee, and Tokopedia. You can also use the CRM for sales pipeline management, a broadcast system for mass messages, and real-time reporting features to monitor overall performance.
Yes, Mekari Qontak is an official WhatsApp Business Solution Provider (BSP) registered and working directly with Meta. You can get an official WhatsApp Business account with a blue tick verification legally and reliably through our service.
Of course. Mekari Qontak provides flexible API integration that can be integrated with various internal systems, such as ERP, POS, e-commerce, or other platforms, according to your business needs.
Yes, Mekari Qontak is highly customizable to meet the specific needs of your business. You can tailor the system to fit your brand, configure workflows, create custom fields, and define unique processes that align with your business model. Our solution is designed to be flexible and scalable, capable of accommodating businesses of various sizes and industries.
Yes, Mekari Qontak is an official company that is safe, trusted, certified and legal. We take user data security and privacy very seriously. All company, consumer, and user data on Mekari Qontak is protected by robust security system measures.
Mekari Qontak also complies with consumer privacy notice. We adhere to relevant data protection regulations, such as GDPR, to ensure your customer data is managed carefully and in line with legal requirements.
Mekari Qontak is ISO/IEC 27001:2022 certified. Additionally, it incorporates industry-standard security protocols, including data encryption, access controls, and regular backups.
Yes, free trials and demos and direct consultation session with our team are available so you can see how Mekari Qontak’s solution works for your specific business needs.
You can fill out the form on the Mekari Qontak website or contact our team directly for the activation process and to customize the solution for your company and business needs.
Whatsapp sales
