Mekari Qontak
WhatsApp kami

Pilih solusi Mekari Qontak yang sesuai dengan kebutuhan dan skala bisnismu

Mulai dari kampanye pemasaran hingga otomatisasi penuh untuk tim sales & support, semua bisa dikelola dari satu customer platform

Broadcast

Jangkau ribuan pelanggan tanpa proses manual

Bisnis dengan kebutuhan:
  • Jadwalkan pesan otomatis
  • Naikkan open rate campaign
  • Pantau campaign real-time
Mulai dari
Rp 750.000 / Bulan
WhatsApp sales
Pelajari selengkapnya
Fitur paket Broadcast:
  • Minimum User Applied*
  • Campaign management
  • Campaign planner
  • Campaign performance
  • Contact management
Whatsapp Business API
  • Whatsapp Blue Tick
  • WA masking
  • Whatsapp call*
  • Whatsapp group*
Channel Integration
  • Instagram (5)
  • Facebook
  • WhatsApp
  • Line
  • X (Twitter)
  • Telegram
  • Google my business
  • Ecommerce (Tokopedia & Shopee)
Broadcast
  • Email template
  • Email broadcast
  • Whatsapp broadcast template
  • Whatsapp broadcast
Campaign Planner
  • Daily, weekly, monthly scheduling
  • Custom scheduling
Airene
  • Chat Summarization
  • Paraphrase
Agent Monitoring
  • SLA management (chat)
  • Ticket SLA countdown
  • Chat SLA countdown
  • Scorecard manual
  • Scorecard automated
  • Scorecard custom parameter*
  • GPS Live tracking
Qontak Form
  • Whatsapp flow*
Agent productivity
  • Agent assignment / workload management
Knowledge Base
  • Knowledge content management
  • Knowledge integration to chat
  • Article bulk upload
  • Article visibility segregation
Ticket Management
  • Create Ticket
  • Edit Ticket
  • Apply Filter Ticket
  • Download Ticket
  • Ticketing Pipeline
  • Ticket Integration from Chat to CRM (manual)
  • Ticket Integration from Chat to CRM (auto-create)
  • Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
  • Deal pipeline
  • Create new deal
  • Upload multiple deal
  • Bulk change deals
  • Advanced Rules for Approver Layers
  • Deal Integration from Chat to CRM (manual)
  • Deal Integration from Chat to CRM (auto-create)
Custom Goal
  • Create Custom Goal
  • Edit Custom Goal
  • Delete Custom Goal
Task Management
  • Add Task
  • Upload Task
  • Download All / Selected
  • Apply Filter Task
  • Bulk Change - Ownership
  • Delete Task
  • Associate task to deal
  • Associate deal to task
  • Associate task to ticket
Chatbot
  • Basic
  • Commerce
  • NLP (Intent)
  • Coversational AI
Report
  • Email broadcast report
  • WhatsApp broadcast report
  • Chat general report
  • Agent performance
  • Bot performance
  • Contact report (chat)
  • CSAT (chat)
  • NPS (chat)
  • CES (chat)
  • Ticketing report (CRM)
  • CRM general report
  • Targeting report (CRM)
  • Comparison report (CRM)
  • Geographic report (CRM)
  • Trend report (CRM)
  • Dashboard report
Mekari Access
  • Email OTP

Service Suite

Recommended

Respons Pelanggan Lebih Cepat, Layanan Lebih Optimal

Bisnis dengan kebutuhan:
  • Kelola chat dari berbagai saluran
  • Automasi layanan pelanggan
  • Pantau SLA pelayanan real-time
Mulai dari
Rp 400.000 *per User / Bulan
WhatsApp sales
Pelajari selengkapnya
Fitur paket Service Suite:
  • Minimum User Applied*
  • Unlimited MUV*
  • WhatsApp Business API (chat, call, group, & flow)
  • Campaign Planner dengan Custom Scheduling
  • Mekari Airene Chat Summarization & Paraphrase
  • Chatbot basic & NLP dengan unlimited FAQ
  • Conversational Chatbot AI
  • Chat & Ticket SLA Countdown
  • Agent Scorecard
  • Knowledge Base
  • Ticket Management
  • Ticketing Report
Whatsapp Business API
  • Whatsapp Blue Tick
  • WA masking
  • Whatsapp call*
  • Whatsapp group*
Channel Integration
  • Instagram
  • Facebook
  • WhatsApp
  • Line
  • X (Twitter)
  • Telegram
  • Google my business
  • Ecommerce (Tokopedia & Shopee) (Unlimited)
Broadcast
  • Email template
  • Email broadcast
  • Whatsapp broadcast template
  • Whatsapp broadcast
Campaign Planner
  • Daily, weekly, monthly scheduling
  • Custom scheduling
Airene
  • Chat Summarization
  • Paraphrase
Agent Monitoring
  • SLA management (chat)
  • Ticket SLA countdown
  • Chat SLA countdown
  • Scorecard manual
  • Scorecard automated
  • Scorecard custom parameter*
  • GPS Live tracking
Qontak Form
  • Whatsapp flow*
Agent productivity
  • Agent assignment / workload management
Knowledge Base
  • Knowledge content management
  • Knowledge integration to chat
  • Article bulk upload
  • Article visibility segregation
Ticket Management
  • Create Ticket
  • Edit Ticket
  • Apply Filter Ticket
  • Download Ticket
  • Ticketing Pipeline
  • Ticket Integration from Chat to CRM (manual)
  • Ticket Integration from Chat to CRM (auto-create)
  • Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
  • Deal pipeline
  • Create new deal
  • Upload multiple deal
  • Bulk change deals
  • Advanced Rules for Approver Layers
  • Deal Integration from Chat to CRM (manual)
  • Deal Integration from Chat to CRM (auto-create)
Custom Goal
  • Create Custom Goal
  • Edit Custom Goal
  • Delete Custom Goal
Task Management
  • Add Task
  • Upload Task
  • Download All / Selected
  • Apply Filter Task
  • Bulk Change - Ownership
  • Delete Task
  • Associate task to deal
  • Associate deal to task
  • Associate task to ticket
Chatbot
  • Basic
  • Commerce
  • NLP (Intent)
  • Coversational AI
Report
  • Email broadcast report
  • WhatsApp broadcast report
  • Chat general report
  • Agent performance
  • Bot performance
  • Contact report (chat)
  • CSAT (chat)
  • NPS (chat)
  • CES (chat)
  • Ticketing report (CRM)
  • CRM general report
  • Targeting report (CRM)
  • Comparison report (CRM)
  • Geographic report (CRM)
  • Trend report (CRM)
  • Dashboard report
Mekari Access
  • Email OTP

Sales Suite

Optimalkan penjualan dengan solusi komprehensif

Bisnis dengan kebutuhan:
  • Distribusi prospek ke sales agen
  • Bantu percepat closing deal
  • Pantau kinerja sales real-time
Mulai dari
Rp 400.000 *per User / Bulan
WhatsApp sales
Pelajari selengkapnya
Fitur paket Sales Suite
  • Minimum User Applied*
  • Unlimited MUV*
  • WhatsApp Business API (chat, call, group, & flow)
  • Campaign Planner dengan Custom Scheduling
  • Mekari Airene Chat Summarization & Paraphrase
  • Chatbot basic, Commerce & NLP dengan unlimited FAQ
  • Conversational Chatbot AI
  • Chat SLA Countdown
  • GPS Live Tracking
  • Deal & Pipeline Management
  • Custom Goal
  • Task Management
  • Sales CRM Report
Whatsapp Business API
  • Whatsapp Blue Tick
  • WA masking
  • Whatsapp call*
  • Whatsapp group*
Channel Integration
  • Instagram
  • Facebook
  • WhatsApp
  • Line
  • X (Twitter)
  • Telegram
  • Google my business
  • Ecommerce (Tokopedia & Shopee) (Unlimited)
Broadcast
  • Email template
  • Email broadcast
  • Whatsapp broadcast template
  • Whatsapp broadcast
Campaign Planner
  • Daily, weekly, monthly scheduling
  • Custom scheduling
Airene
  • Chat Summarization
  • Paraphrase
Agent Monitoring
  • SLA management (chat)
  • Ticket SLA countdown
  • Chat SLA countdown
  • Scorecard manual
  • Scorecard automated
  • Scorecard custom parameter*
  • GPS Live tracking
Qontak Form
  • Whatsapp flow*
Agent productivity
  • Agent assignment / workload management
Knowledge Base
  • Knowledge content management
  • Knowledge integration to chat
  • Article bulk upload
  • Article visibility segregation
Ticket Management
  • Create Ticket
  • Edit Ticket
  • Apply Filter Ticket
  • Download Ticket
  • Ticketing Pipeline
  • Ticket Integration from Chat to CRM (manual)
  • Ticket Integration from Chat to CRM (auto-create)
  • Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
  • Deal pipeline
  • Create new deal
  • Upload multiple deal
  • Bulk change deals
  • Advanced Rules for Approver Layers
  • Deal Integration from Chat to CRM (manual)
  • Deal Integration from Chat to CRM (auto-create)
Custom Goal
  • Create Custom Goal
  • Edit Custom Goal
  • Delete Custom Goal
Task Management
  • Add Task
  • Upload Task
  • Download All / Selected
  • Apply Filter Task
  • Bulk Change - Ownership
  • Delete Task
  • Associate task to deal
  • Associate deal to task
  • Associate task to ticket
Chatbot
  • Basic
  • Commerce
  • NLP (Intent)
  • Coversational AI
Report
  • Email broadcast report
  • WhatsApp broadcast report
  • Chat general report
  • Agent performance
  • Bot performance
  • Contact report (chat)
  • CSAT (chat)
  • NPS (chat)
  • CES (chat)
  • Ticketing report (CRM)
  • CRM general report
  • Targeting report (CRM)
  • Comparison report (CRM)
  • Geographic report (CRM)
  • Trend report (CRM)
  • Dashboard report
Mekari Access
  • Email OTP

Qontak 360

Integrasikan seluruh proses customer lebih efisien

Bisnis dengan kebutuhan:
  • Akuisisi dan manajemen prospek
  • Automasi penjualan dan closing
  • Automasi layanan pelanggan
 
Diskusikan dengan kami
WhatsApp sales
Pelajari selengkapnya
Fitur paket Qontak 360
  • Minimum User Applied*
  • Unlimited MUV*
  • WhatsApp Business API (chat, call, group, & flow)
  • Omnichannel Customer Engagement
  • Whatsapp & Email Broadcast
  • Campaign Planner dengan Custom Scheduling
  • Sales & CRM Management
  • Customer Support & Ticketing
  • Task Management
  • Chatbot basic, Commerce & NLP dengan unlimited FAQ
  • Conversational Chatbot AI
  • Conversation Report
  • Ticketing Report
  • Sales CRM Report
Whatsapp Business API
  • Whatsapp Blue Tick
  • WA masking
  • Whatsapp call*
  • Whatsapp group*
Channel Integration
  • Instagram
  • Facebook
  • WhatsApp
  • Line
  • X (Twitter)
  • Telegram
  • Google my business
  • Ecommerce (Tokopedia & Shopee) (Unlimited)
Broadcast
  • Email template
  • Email broadcast
  • Whatsapp broadcast template
  • Whatsapp broadcast
Campaign Planner
  • Daily, weekly, monthly scheduling
  • Custom scheduling
Airene
  • Chat Summarization
  • Paraphrase
Agent Monitoring
  • SLA management (chat)
  • Ticket SLA countdown
  • Chat SLA countdown
  • Scorecard manual
  • Scorecard automated
  • Scorecard custom parameter*
  • GPS Live tracking
Qontak Form
  • Whatsapp flow*
Agent productivity
  • Agent assignment / workload management
Knowledge Base
  • Knowledge content management
  • Knowledge integration to chat
  • Article bulk upload
  • Article visibility segregation
Ticket Management
  • Create Ticket
  • Edit Ticket
  • Apply Filter Ticket
  • Download Ticket
  • Ticketing Pipeline
  • Ticket Integration from Chat to CRM (manual)
  • Ticket Integration from Chat to CRM (auto-create)
  • Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
  • Deal pipeline
  • Create new deal
  • Upload multiple deal
  • Bulk change deals
  • Advanced Rules for Approver Layers
  • Deal Integration from Chat to CRM (manual)
  • Deal Integration from Chat to CRM (auto-create)
Custom Goal
  • Create Custom Goal
  • Edit Custom Goal
  • Delete Custom Goal
Task Management
  • Add Task
  • Upload Task
  • Download All / Selected
  • Apply Filter Task
  • Bulk Change - Ownership
  • Delete Task
  • Associate task to deal
  • Associate deal to task
  • Associate task to ticket
Chatbot
  • Basic
  • Commerce
  • NLP (Intent)
  • Coversational AI
Report
  • Email broadcast report
  • WhatsApp broadcast report
  • Chat general report
  • Agent performance
  • Bot performance
  • Contact report (chat)
  • CSAT (chat)
  • NPS (chat)
  • CES (chat)
  • Ticketing report (CRM)
  • CRM general report
  • Targeting report (CRM)
  • Comparison report (CRM)
  • Geographic report (CRM)
  • Trend report (CRM)
  • Dashboard report
Mekari Access
  • Email OTP
Lihat perbandingan fitur
Lihat perbandingan selengkapnya

Bandingkan semua fitur paket Mekari Qontak

Broadcast

WhatsApp sales

Service Suite

WhatsApp sales

Sales Suite

WhatsApp sales

Qontak 360

WhatsApp sales
Whatsapp Business API
 
 
Whatsapp Blue Tick
WA masking
Whatsapp call*
Whatsapp group*
Channel Integration
 
 
Instagram
Facebook
WhatsApp
Line
X (Twitter)
Telegram
Google my business
Ecommerce (Tokopedia & Shopee)
Unlimited
Unlimited
Unlimited
Broadcast
 
 
Email template
Email broadcast
Whatsapp broadcast template
Whatsapp broadcast
Campaign Planner
 
 
Daily, weekly, monthly scheduling
Custom scheduling
Airene
 
 
Chat Summarization
Paraphrase
Agent Monitoring
 
 
SLA management (chat)
Ticket SLA countdown
Chat SLA countdown
Scorecard manual
Scorecard automated
Scorecard custom parameter*
GPS Live tracking
Qontak Form
 
 
Whatsapp flow*
Agent productivity
 
 
Agent assignment / workload management
Knowledge Base
 
 
Knowledge content management
Knowledge integration to chat
Article bulk upload
Article visibility segregation
Ticket Management
 
 
Create Ticket
Edit Ticket
Apply Filter Ticket
Download Ticket
Ticketing Pipeline
Ticket Integration from Chat to CRM (manual)
Ticket Integration from Chat to CRM (auto-create)
Auto-resolved CRM to Omni (for Ticket Module)*
Opportunity management
 
 
Deal pipeline
Create new deal
Upload multiple deal
Bulk change deals
Advanced Rules for Approver Layers
Deal Integration from Chat to CRM (manual)
Deal Integration from Chat to CRM (auto-create)
Custom Goal
 
 
Create Custom Goal
Edit Custom Goal
Delete Custom Goal
Task Management
 
 
Add Task
Upload Task
Download All / Selected
Apply Filter Task
Bulk Change - Ownership
Delete Task
Associate task to deal
Associate deal to task
Associate task to ticket
Chatbot
 
 
Basic
Commerce
NLP (Intent)
Coversational AI
Report
 
 
Email broadcast report
WhatsApp broadcast report
Chat general report
Agent performance
Bot performance
Contact report (chat)
CSAT (chat)
NPS (chat)
CES (chat)
Ticketing report (CRM)
CRM general report
Targeting report (CRM)
Comparison report (CRM)
Geographic report (CRM)
Trend report (CRM)
Dashboard report
Mekari Access
 
 
Email OTP
Penawaran menarik lainnya

Personalisasikan kebutuhan dengan
add-on dan bundle pilihan

Add-ons

Lengkapi optimisasi pengelolaan sales, marketing, dan customer support Anda dengan beragam fitur dan layanan tambahan.

Chatbot berbasis AI

Revolusikan cara bisnis Anda berinteraksi dengan pelanggan. Lebih cerdas dan engaging!

  • Pengelolaan FAQ hingga 20+
  • Kustomisasi pengalokasian agent
  • Penanganan hybrid agen & bot
  • AI NLP (Natural language processing)
  • Integrasi API
Hubungi sales

Tingkatkan performa bisnis Anda dengan penambahan agen!

Hubungi sales

WhatsApp Blast Outbound untuk perluas jangkauan bisnis Anda

Minimum top up Rp 1.000.000

  • Marketing (Rp 596,33 /sesi)
  • Utility (Rp 295,32 /sesi)
  • Authentication (Rp 438,00 /sesi)
Hubungi sales

Sentralisasi komentar pelanggan dalam postingan akun sosial media Instagram Anda untuk permudah pengelolaan komunikasi dan engagement.

Hubungi sales

Top up penambahan kuota Monthly Unique Visitor.

Hubungi sales

Personalisasikan laporan Anda sesuai dengan kebutuhan bisnis, tak perlu lagi pusing dengan pelaporan manual di Microsoft Excel.

Hubungi sales

Dukungan Mekari Qontak untuk kembangkan bisnis dari berbagai industri

Selleri Tingkatkan Kecepatan Resolusi Masalah Secara Optimal

“Peningkatan 5% active user dalam Selleri.id setelah menjalankan campaign edukasi melalui Whatsapp dan channel lainnya.”

Fitur yang digunakan:
Omnichannel
WhatsApp API
Baca studi kasus
Najmuddin Husein
Co-Founder Selleri

Agen customer service Biteship 20% lebih produktif dengan Mekari Qontak

“Dulu setiap agen kami bisa menjawab sekitar 100 pertanyaan per harinya, sekarang tercatat bisa lebih dari 120 pertanyaan setiap hari per agen.”

Fitur yang digunakan:
Customer Service
Omnichannel Configuration
Baca studi kasus
Biteship
Yuda Faisal Putra
Operation Excellence Manager

Efisiensi komunikasi Prasetiya Mulya meningkat hingga 100%

“Dulu untuk satu orang bisa membutuhkan 10 menit. Sekarang dalam 5 menit saja sudah selesai, karena mereka hanya akan menanyakan pertanyaan yang tidak bisa dijawab oleh chatbot.”

Fitur yang digunakan:
Omnichannel
WhatsApp API
Chatbot
Baca studi kasus
Prasetiya Mulya Cover Artikel
Yudhistira Victoria
Admissions Manager

Pasarnow Tingkatkan 10% Sales melalui Omnichannel CRM

“Peningkatan 10 % active user dalam aplikasi Pasarnow setelah menjalankan campaign edukasi melalui Whatsapp dan channel lainnya.”

Fitur yang digunakan:
Omnichannel
WhatsApp API
CRM
Baca studi kasus
Cindy Ozzie
Co-Founder PasarNow

Jumlah order Laukita meningkat 55% berkat customer service yang efektif

“Sekarang Lebih happy, karena konsumen yang chat ke Laukita sudah langsung dijawab dan diarahkan oleh Chatbot, baru jika dibutuhkan akan ada tim CS yang menyapa dan melayani konsumen tersebut. ”

Fitur yang digunakan:
CRM
WhatsApp API
Omnichannel
Baca studi kasus
Chitra Febrimawarni
Customer Service Manager

Frequently Asked Questions (FAQ)

Apa saja paket harga yang tersedia untuk Mekari Qontak?

Kami menawarkan solusi untuk memenuhi kebutuhan bisnis Anda mulai dari kebutuhan tim Marketing, tim Sales, tim Customer Support, hingga paket customer platform secara menyeluruh.

Paket yang kami miliki dikelompokkan berdasarkan skala operasi bisnis dan fitur-fitur yang Anda perlukan yang terdiri dari Qontak Broadcast, Qontak Service Suite, Qontak Sales Suite, dan Qontak 360.

Untuk informasi lebih lanjut tentang harga, silahkan berkonsultasi gratis dengan tim kami.

Mekari Qontak menonjol dengan pendekatannya dengan solusi customer platform yang menyeluruh mulai dari kebutuhan Marketing, Sales hingga Customer Support serta kebutuhan akuisisi, closing, hingga retensi pelanggan dalam satu customer platform, sehingga bisnis Anda bisa menjadi lebih efisien.

Kombinasi unik ini mempermudah Anda dalam mengelola setiap proses operasional bisnis dan manajemen interaksi pelanggan yang lebih holistik, otomatis, dan terintegrasi.

Ya, kami menawarkan periode uji coba gratis sehingga Anda dapat merasakan semua kemampuan Mekari Qontak sebelum membuat komitmen. Daftar untuk uji coba gratis atau silahkan berkonsultasi gratis dengan tim kami.

Tidak, kami percaya pada transparansi. Tidak ada biaya tambahan yang tersembunyi atau biaya pengaturan yang terkait dengan paket harga standar kami. Anda hanya membayar untuk paket yang Anda pilih.

Ya, Anda bisa meningkatkan paket kapan saja. Bila bisnis Anda memerlukan paket yang lebih besar dan ingin melakukan upgrade, Anda dapat menghubungi tim Support kami.

Kami serius dalam mengelola keamanan data dan privasi pengguna. Mekari Qontak menggunakan protokol keamanan standar industri, enkripsi, dan kontrol akses untuk memastikan kerahasiaan dan integritas data Anda. Untuk informasi lebih lanjut, lihat Kebijakan Keamanan Kami dan Pemberitahuan Privasi Kami.

Mekari Qontak dirancang untuk integrasi yang mudah. Kami menyediakan dokumentasi yang jelas dan dukungan untuk membantu Anda mengintegrasikan dengan berbagai sistem dan aplikasi, termasuk aplikasi kecerdasan buatan (AI) dan pemrosesan bahasa alami (NLP).

Ya, Mekari Qontak dirancang agar dapat diakses dari berbagai perangkat seluler, termasuk ponsel dan tablet. Kami menawarkan antarmuka responsif untuk pengalaman yang mulus pada berbagai ukuran layar.

Home / Harga
WhatsApp WhatsApp Sales