Revolutionize your customer service with Qontak Service Suite

Qontak Service Suite is a modern customer service application solution to support the productivity of agents and managers with AI-powered chat and sales automation in order to provide an optimal and high quality service.

Qontak Service Suite helps to boost customer service efficiency and increase customer satisfaction and loyalty.

Qontak Service Suite offers a modern and integrated ecosystem for customer support, which includes:

1. Omnichannel: Mekari Qontak’s excellent feature which integrates various communication channels including web chat, social media, e-commerce, and other instant messaging apps into one integrated platform. It helps businesses to manage interactions with customers and prospecting customers efficiently.

2. CRM (Customer Relationship Management): A system that helps you manage interactions with customers, simplify sales and marketing processes, and improve customer service quality. This is especially important for businesses looking to improve customer relationships, increase sales, and optimize overall operations.

3. Agent productivity is a system to support your agents in getting the right information quickly, thereby increasing response efficiency as well as ensuring customer satisfaction.

4. Agent monitoring is a performance management system that supports managers in evaluating agent performance directly via the chat panel, set specific standard (such as greeting protocols), and ensure target achievements. This will help your business to have a superior and consistent customer service.”

Qontak Service Suite helps companies to carry out an optimized customer service operations and evaluations by helping CS agents to provide the best customer experience and managers to monitor service quality. It is an important system that is suitable for every business owners, directors, and customer service managements.