Qontak 360

Qontak 360 software integrates customer engagement from acquisition to customer retention in one platform.

WhatsApp sales

Mekari is trusted by 35,000+ businesses across industries

One integrated customer engagement platform for leads acquisition to team performance management

Explore how Qontak 360 supports your business by centralizing all interactions in one platform, accelerating sales, and optimizing customer service.

Campaign planner and broadcast

Send mass WhatsApp and email broadcasts with automatic scheduling to reach more customers.

AI chatbot

Automate responses for general questions and filter leads before passing them to the sales team.

Contact management

Add, edit, and manage contacts in the CRM system to ensure customer data is always accurate.

Reach leads from multiple channels

Acquire and manage leads effortlessly in our integrated CRM software.

WhatsApp sales

Automatic lead distribution
Faster follow-ups
Organized system

Pipeline and deal management

Organize deal stages, monitor progress, and accelerate closing with an automatic system.

Chat to CRM and sales automation

Record WhatsApp chat directly within the chatpanel to CRM as potential leads or deals.

Task and reminder automation

Send automatic follow-ups to ensure no leads are missed.

Custom workflow

Smooth integration to external systems, such as an automatic invoice generator after closing deals.

Serve leads with the best service

Manage sales pipeline and accelerate closing with operational automation.

WhatsApp sales

No leads are missed
Automatic follow-ups
Sell faster

Omnichannel inbox

Manage interactions from WhatsApp, Instagram, email, to e-commerce in one omnichannel dashboard.

AI chatbot and FAQ management

Answer general questions automatically and hand over complex queries to agents.

SLA countdown and ticketing system

Ensure all customer complaints are resolved on time according to your customer service standard.

Agent scorecard and performance tracking

Improve customer service by monitoring agent performance in handling chats and tickets.

Improve the effectiveness of your customer service

Automate customer service with an AI chatbot and ticket management features.

WhatsApp sales

Faster response
Agent performance evaluation
Fulfilled SLAs

Who benefits from using Qontak 360?

Qontak 360 is designed for businesses that wish to manage the entire customer journey, from marketing, sales, to after-sales service, in one integrated platform.

WhatsApp sales

Marketing, sales, and customer support team

Teams that need to work more efficiently and seek one integrated system with a centralized workflow.

Businesses across fields

Industries with high interaction volume seeking an efficient system for end-to-end management, such as retail, trading, education, healthcare, hospitality.

Medium to large enterprises

Growing businesses that seek a scalable system to deliver a consistent customer experience.

What clients say about Mekari Qontak

Various teams rely on Mekari Qontak to simplify their customer service from end-to-end.

WhatsApp sales

"Mekari Qontak really helps us in monitoring agents, saving articles, and summarizing conversations easily. This is a solution that is almost irreplaceable."

Ardita Olivia

Customer Care, Sir Salon

"We are not only satisfied with the speed of response (to customers), which has become better, but also with the way Mekari Qontak helps us in improving our quality of service to customers."

Erwan Sasmito

Customer Solution, Harian Kompas (Kompas.id)

Frequently Asked Questions (FAQ)

Qontak 360 is a comprehensive solution package for businesses that want to manage all customer interactions in one integrated platform, from lead acquisition, sales automation, and customer support to business performance analysis. With omnichannel integration, AI-based workflows, and advanced CRM features, Qontak 360 is designed to increase your company’s efficiency and profitability.

No, Qontak 360 can be used by businesses from various industries ranging from retail, e-commerce, finance, health, hospitality, and education, to B2B services, and many more, with the support of flexible features that can be customized according to your business needs.

Qontak 360 is Mekari Qontak’s most complete package that includes all of our features, including CRM, omnichannel, AI chatbot, automation, reporting & analytics, as well as exclusive features such as custom goals, workflow automation, and advanced ticketing and deal management. This package is designed for businesses with complex needs and multiple divisions.

Please contact the Mekari Qontak sales team for a free consultation and demo. We are ready to help customize Mekari Qontak solutions to your business needs.