Qontak 360: Integrated Customer Engagement Software Solution for Business

Qontak 360

Qontak 360 software integrates customer engagement from acquisition to customer retention in one platform.

WhatsApp sales

Mekari is trusted by 35,000+ businesses across industries

One integrated customer engagement platform for leads acquisition to team performance management

Explore how Qontak 360 supports your business by centralizing all interactions in one platform, accelerating sales, and optimizing customer service.

Daftar kampanye menampilkan informasi tentang promosi akhir tahun dan acara terbaru, termasuk status pengiriman dan jumlah penerima yang terjadwal.

Campaign planner and broadcast

Send mass WhatsApp and email broadcasts with automatic scheduling to reach more customers.

Chatbot menawarkan dukungan pelanggan dengan mengarahkan pertanyaan ke layanan pelanggan atau memberikan informasi harga, dalam antarmuka yang interaktif.

AI chatbot

Automate responses for general questions and filter leads before passing them to the sales team.

Daftar kontak menampilkan nama dan nomor telepon, dengan opsi untuk menambahkan kontak baru yang terintegrasi dengan WhatsApp di lingkungan aplikasi.

Contact management

Add, edit, and manage contacts in the CRM system to ensure customer data is always accurate.

Reach leads from multiple channels

Acquire and manage leads effortlessly in our integrated CRM software.

WhatsApp sales

Automatic lead distribution
Faster follow-ups
Organized system

Antarmuka perangkat lunak mengelola prospek penjualan, menunjukkan kolom untuk Leads, Contacted, Negotiation, dan Close dengan proses pemindahan item.

Pipeline and deal management

Organize deal stages, monitor progress, and accelerate closing with an automatic system.

Kontak pelanggan ditampilkan di sebelah kiri sambil memasukkan detail kesepakatan baru di sebelah kanan. Lingkungan mendorong manajemen penjualan secara efisien.

Chat to CRM and sales automation

Record WhatsApp chat directly within the chatpanel to CRM as potential leads or deals.

Sebuah antarmuka perangkat lunak menampilkan formulir untuk membuat tugas baru, mencakup informasi tentang nama tugas, penugasan, tenggat waktu, dan perusahaan terkait.

Task and reminder automation

Send automatic follow-ups to ensure no leads are missed.

Diagram alur mendemonstrasikan interaksi chatbot, mengarahkan pengguna dari pesan sambutan menuju opsi bantuan, seperti berbicara dengan agen atau melihat daftar harga.

Custom workflow

Smooth integration to external systems, such as an automatic invoice generator after closing deals.

Serve leads with the best service

Manage sales pipeline and accelerate closing with operational automation.

WhatsApp sales

No leads are missed
Automatic follow-ups
Sell faster

Pesan terorganisir ditampilkan dalam aplikasi, dengan pengguna mengajukan pertanyaan tentang mesin kopi yang tidak berfungsi, meminta bantuan.

Omnichannel inbox

Manage interactions from WhatsApp, Instagram, email, to e-commerce in one omnichannel dashboard.

Bot menampilkan pilihan bahasa dalam percakapan, memungkinkan pengguna memilih antara bahasa Inggris atau Bahasa Indonesia untuk memulai interaksi di IKEA.

AI chatbot and FAQ management

Answer general questions automatically and hand over complex queries to agents.

Aplikasi manajemen tiket menampilkan daftar tiket yang dikelompokkan berdasarkan status. Pengguna mengelola dan memantau tenggat waktu untuk setiap tiket.

SLA countdown and ticketing system

Ensure all customer complaints are resolved on time according to your customer service standard.

Sebuah dashboard menampilkan daftar percakapan pelanggan dengan nilai dan ulasan, termasuk skor untuk berbagai ketrampilan pelayanan.

Agent scorecard and performance tracking

Improve customer service by monitoring agent performance in handling chats and tickets.

Improve the effectiveness of your customer service

Automate customer service with an AI chatbot and ticket management features.

WhatsApp sales

Faster response
Agent performance evaluation
Fulfilled SLAs

Who benefits from using Qontak 360?

Qontak 360 is designed for businesses that wish to manage the entire customer journey, from marketing, sales, to after-sales service, in one integrated platform.

WhatsApp sales

Ikon menunjukkan tiga siluet manusia yang berdampingan, mewakili komunitas atau interaksi sosial, dengan latar belakang berwarna biru.

Marketing, sales, and customer support team

Teams that need to work more efficiently and seek one integrated system with a centralized workflow.

Sebuah balon berbentuk awan melayang di udara, memberikan nuansa ceria di tengah langit biru, menambah keindahan pemandangan sekitar.

Businesses across fields

Industries with high interaction volume seeking an efficient system for end-to-end management, such as retail, trading, education, healthcare, hospitality.

Sebuah gedung berdiri di tengah taman, dikelilingi pepohonan hijau. Akses menuju gedung terlihat jelas, menciptakan suasana yang nyaman dan ramah.

Medium to large enterprises

Growing businesses that seek a scalable system to deliver a consistent customer experience.

What clients say about Mekari Qontak

Various teams rely on Mekari Qontak to simplify their customer service from end-to-end.

WhatsApp sales

"Mekari Qontak really helps us in monitoring agents, saving articles, and summarizing conversations easily. This is a solution that is almost irreplaceable."

Ardita Olivia

Customer Care, Sir Salon

"We are not only satisfied with the speed of response (to customers), which has become better, but also with the way Mekari Qontak helps us in improving our quality of service to customers."

Erwan Sasmito

Customer Solution, Harian Kompas (Kompas.id)

Frequently Asked Questions (FAQ)

Qontak 360 is a comprehensive solution package for businesses that want to manage all customer interactions in one integrated platform, from lead acquisition, sales automation, and customer support to business performance analysis. With omnichannel integration, AI-based workflows, and advanced CRM features, Qontak 360 is designed to increase your company’s efficiency and profitability.

No, Qontak 360 can be used by businesses from various industries ranging from retail, e-commerce, finance, health, hospitality, and education, to B2B services, and many more, with the support of flexible features that can be customized according to your business needs.

Qontak 360 is Mekari Qontak’s most complete package that includes all of our features, including CRM, omnichannel, AI chatbot, automation, reporting & analytics, as well as exclusive features such as custom goals, workflow automation, and advanced ticketing and deal management. This package is designed for businesses with complex needs and multiple divisions.

Please contact the Mekari Qontak sales team for a free consultation and demo. We are ready to help customize Mekari Qontak solutions to your business needs.