Best omnichannel CRM for operations

Minimize operational activity into one unified platform

Reduce administrative burden by automating all operational processes into the CRM platform for operations

  • Automate repetitive tasks from the CRM application dashboard
  • Get real-time performance reports
  • Get unlimited access to user data in our CRM for operations
  • Improve collaboration between team members without switching between applications

Omnichannel crm for operations team

Trusted by 35,000+ businesses in Southeast Asia

Logo rumah sakit menampilkan nama
Logo berwarna biru menunjukkan nama
Logo Alodokter yang tertulis dengan huruf kapital berwarna biru, berfungsi sebagai identitas dalam konteks layanan kesehatan digital di Indonesia.
Logo Bank MAYORA terlihat menonjol dengan warna merah, menandakan identitas lembaga keuangan yang menawarkan berbagai layanan perbankan. Desainnya sederhana, menciptakan kesan profesional di sektor perbankan.
Logo BCA Insurance menampilkan nama perusahaan dengan warna biru yang cerah. Ini digunakan sebagai identitas dalam sektor asuransi di Indonesia.
Latar belakang merah menonjolkan teks dengan karakter yang sederhana, memberikan nuansa kuat dan menarik perhatian dalam konteks desain grafis.
Logo Faber-Castell menonjol dengan desain elegan. Teks menunjukkan reputasi merek dalam industri alat tulis sejak 1761.
Logo Gojek terlihat jelas dengan kombinasi warna hijau dan hitam, mewakili layanan transportasi dan pengantaran di Indonesia.
Logo GrandLucky Superstore dengan warna cerah menonjolkan nama brand. Dikenal untuk belanja barang sehari-hari dengan kualitas baik.
Dua karakter kartun ceria tersenyum, mengenakan topi kuning, mewakili merek HokBen. Latar belakang berwarna cerah memberikan kesan ramah dan mengundang selera makan.
Logo Hana Bank menampilkan elemen grafis yang dinamis dan modern, dengan kombinasi warna biru dan merah, menggambarkan identitas lembaga keuangan.
Logo Toyota-Astra Motor menonjol dengan huruf merah, mencerminkan identitas dan brand perusahaan otomotif yang terkemuka di Indonesia.
Logo Hyundai ditampilkan dengan jelas, menunjukkan identitas merek otomotif terkenal. Latar belakangnya berwarna biru, menambahkan kesan modern dan profesional.
Logo bulat berwarna kuning dengan tulisan
Logo kementerian menampilkan globe dan burung garuda, simbol negara, mencerminkan otoritas dan integritas dalam pengawasan publik di Indonesia.
Logo Mayapada Hospital menonjolkan nama rumah sakit dengan simbol hati yang terintegrasi. Menggambarkan komitmen terhadap perawatan kesehatan yang lebih baik.
Teks
Logo Novotel terletak di latar belakang gelap, mencerminkan identitas merek hotel yang modern dan profesional. Desainnya sederhana namun elegan.
Logo dengan kata
Logo Puma menampilkan seekor puma melompat, diiringi dengan nama
Logo Shell menampilkan simbol cangkang berwarna merah dan kuning, berfungsi sebagai identitas merek di industri energi dan bahan bakar.
Logo Transvision menonjol dengan kombinasi warna biru dan ungu. Desain modern ini mengkomunikasikan identitas merek sebagai penyedia layanan hiburan digital di Indonesia.
Sebuah rumah dengan gaya minimalis dan atap datar terletak di tengah taman yang rimbun, dikelilingi berbagai tanaman hijau dan bunga berwarna-warni.
Logo Tupperware berwarna merah muda menonjol di atas latar belakang putih, menggambarkan merek yang dikenal untuk produk penyimpanan makanan.

Challenges faced by operations team without CRM software

Manual data-input
Manual data-input

Higher risks of human error by inputting data manually.

Uncentralized data
Uncentralized data

Data is stored in many different files and platforms.

Untrack sales
Untrack sales

Unability to track sales and their activities in real-time.

Effectively improve team productivity

Monitor all business activities from sales to service within all-inclusive platform

Centralized business insights in real-time

Centralized business insights in real-time

  • Holistic perspective through a 360-degree view to gain extensive business perspectives
  • Modify all reports according to needs for the most comprehensive data and information
  • Visualize and customize pipelines to manage sales, orders, and tickets
  • A flexible open API to simplify integration and communication with other business systems and accounts
No real-time information on business activities and progress

No real-time information on business activities and progress

  • Delayed reports cause difficulty in understanding the informations
  • Reports are non-customizable and only have default settings
  • Sales management becomes a hassle since the pipelines are not customizable
  • No flexible and open API feature to simplify integration and business communications

Push sales team's performance to new heights

Improve sales team's performance and productivity

Make better decisions with accurate reports and analysis

Improved sales and operations processes

  • Easily track your team with a real-time GPS tracker
  • Identify sales and business trends weekly, monthly or annually
  • Automated deal and order notifcations to avoid missed sales
  • Integrate with various social media for comprehensive sales information
Improved sales and operations processes

Automate all business operations now

  • Inablity to monitor team's mobility with real-time GPS tracker
  • Difficulty to identify trends, as there are no simple timeline features for review
  • Lost sales opportunities without automatic reminders and notifications
  • A hassle to switch between applications to obtain information from various sales channels
Automate all business operations now

Make the move towards automated operations

What is the omnichannel CRM for operations?

The omnichannel for CRM is a software to simplify business operations through automation. It takes note of repetition, creates automated sales reports, manages inventory and much more.

Take advantage of the CRM’s additional features to roll out marketing strategies for strong brand awareness, campaigns and other developments according to current trends.

What are the benefits of using the omnichannel CRM for operations?

  • Higher retention rates
  • More sales revenue
  • Increase customer satisfaction and loyalty
  • Obtain more references and recommendations
  • Improve efficiency and productivity
  • Provide quick responses to inquiries through automated chatbot
  • Automate data management and collection from customer
  • 360 View and Analysis Report
  • Task delegation and KPI tracking
  • Omnichannel chat (WhatsApp API, Instagram API, email and more)
  • Live GPS Tracking
  • Mobile application access
  • Document automation
  • Integration with applications to support more sales

If customers were interested in your marketing content on your Instagram, customers would seek more information on your website. In this case, the omnichannel will forward customers’ journey to the website once the provided link is clicked, without leaving the page. Something similar can also be done in other communication or social media channels.

All customer activity will be automatically saved within the CRM. Users can revise this information in future for review, and to better understand customer needs, as well as to design more relevant marketing campaigns or business strategies to their audience.