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Omnichannel CRM for the marketing team

Supercharge the results of your marketing campaigns with omnichannel CRM

Effectively automate processes in marketing with Omnichannel CRM application

  • Automatically collect market data for greater relevancy
  • Gain a wider reach of customers with integration to the Omnichannel
  • Gain a wide view of market trends in order to create targeted promotions
  • Send unlimited promotional messages through WhatsApp broadcast

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omnichannel crm for marketing team

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Logo rumah sakit menampilkan nama
Logo berwarna biru menunjukkan nama
Logo Alodokter yang tertulis dengan huruf kapital berwarna biru, berfungsi sebagai identitas dalam konteks layanan kesehatan digital di Indonesia.
Logo Bank MAYORA terlihat menonjol dengan warna merah, menandakan identitas lembaga keuangan yang menawarkan berbagai layanan perbankan. Desainnya sederhana, menciptakan kesan profesional di sektor perbankan.
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Latar belakang merah menonjolkan teks dengan karakter yang sederhana, memberikan nuansa kuat dan menarik perhatian dalam konteks desain grafis.
Logo Faber-Castell menonjol dengan desain elegan. Teks menunjukkan reputasi merek dalam industri alat tulis sejak 1761.
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Logo GrandLucky Superstore dengan warna cerah menonjolkan nama brand. Dikenal untuk belanja barang sehari-hari dengan kualitas baik.
Dua karakter kartun ceria tersenyum, mengenakan topi kuning, mewakili merek HokBen. Latar belakang berwarna cerah memberikan kesan ramah dan mengundang selera makan.
Logo Hana Bank menampilkan elemen grafis yang dinamis dan modern, dengan kombinasi warna biru dan merah, menggambarkan identitas lembaga keuangan.
Logo Toyota-Astra Motor menonjol dengan huruf merah, mencerminkan identitas dan brand perusahaan otomotif yang terkemuka di Indonesia.
Logo Hyundai ditampilkan dengan jelas, menunjukkan identitas merek otomotif terkenal. Latar belakangnya berwarna biru, menambahkan kesan modern dan profesional.
Logo bulat berwarna kuning dengan tulisan
Logo kementerian menampilkan globe dan burung garuda, simbol negara, mencerminkan otoritas dan integritas dalam pengawasan publik di Indonesia.
Logo Mayapada Hospital menonjolkan nama rumah sakit dengan simbol hati yang terintegrasi. Menggambarkan komitmen terhadap perawatan kesehatan yang lebih baik.
Teks
Logo Novotel terletak di latar belakang gelap, mencerminkan identitas merek hotel yang modern dan profesional. Desainnya sederhana namun elegan.
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Logo Puma menampilkan seekor puma melompat, diiringi dengan nama
Logo Shell menampilkan simbol cangkang berwarna merah dan kuning, berfungsi sebagai identitas merek di industri energi dan bahan bakar.
Logo Transvision menonjol dengan kombinasi warna biru dan ungu. Desain modern ini mengkomunikasikan identitas merek sebagai penyedia layanan hiburan digital di Indonesia.
Sebuah rumah dengan gaya minimalis dan atap datar terletak di tengah taman yang rimbun, dikelilingi berbagai tanaman hijau dan bunga berwarna-warni.
Logo Tupperware berwarna merah muda menonjol di atas latar belakang putih, menggambarkan merek yang dikenal untuk produk penyimpanan makanan.

Challenges of the marketing team without the omnichannel CRM

Unintegrated channels
Unintegrated channels

Many chats from different channels makes it a hassle to handle leads quickly.

No leads history
No leads history

No database can be used to gain perspective related to leads and customers.

No real time reports
No real time reports

Cannot find metrics and reports in real time to identify necessary improvements.

No leads automation

Manage and monitor all lead generation to determine next best marketing steps.

Well-recorded leads funneling

Well-recorded leads funneling

  • Modify the customer journey in detail based on activities and every stage of the deal.
  • Gain analysis in real-time from several different teams handling leads at the same stage.
  • Increase team's productivity by better organizing and assigning team tasks.
No historic recordings of leads

No historic recordings of leads

  • No view of the customer journey to understand customer activity.
  • Analysis are not obtainable in real-time as there is no supportive system.
  • The division of tasks becomes confusing because it has to be done manually.

Move towards marketing automation

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Reach more leads and customers

Integrate all channels to holistcally automate marketing and business operations.

Easy, flexible, and safe promotion activities

  • Easily connect and manage all marketing channels into one platform without hassle.
  • Increase brand trusts through certified WhatsApp and blast messages.
  • Create delivery report status and customer activity in real time for better business decisions.
Easy, flexible, and safe promotion activities

Limited promotions due to limited quota

  • A hassle to switch applications to access several different business accounts.
  • Limited WhatsApp broadcast messaging which also risks getting blocked by system.
  • No real-time delivery report status and customer activity.
Limited promotions due to limited quota

Improve your marketing campaigns easily

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What is the Omnichannel CRM for Marketing teams?

Omnichannel CRM is an application that can simplify marketing processes, by storing customer data, creating campaigns through WhatsApp broadcast, marketing-activity visualization and many more.

Additionally, this CRM software supports marketing development strategies particularly for branding, or other marketing plans relevant to current trends.

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What are the benefits of the Omnichannel CRM for Marketing teams?

  • Obtain greater client retention
  • Increase revenue
  • Better customer satisfaction and loyalty
  • Gain more referrals and recommendations
  • Improve efficiency and productivity
  • Automatically collect and manage user data
  • Connect online and offline customer purchasing experience
  • Improve brand recall and brand image
  • Push more sales to gain significant profit increase
  • 360 View and Analysis Report
  • Task Management and KPI Tracking
  • Omnichannel chat (WhatsApp API, Instagram API, email, and more)
  • Mobile app accessibility
  • Document automation
  • Integrate with other supportive apps

Businesses are now able to send mass broadcast messages to thousands of contacts at once through WhatsApp. This particular communication channel has the highest of being read by leads compared to other social media applications.

Additionally, when customers respond, the chatbot will respond according to triggers. This interaction will be stored automatically within the CRM.

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