Operational inefficiency
Manual collection of delivery data increase chances of human error.
A leading omnichannel CRM system tailored for transport and logistics businesses aimed at enhancing automation.
Manual collection of delivery data increase chances of human error.
Influx of unmanageable orders and inquiries that are not handled by agents.
Planning and tracking process of deliveries difficult and fragmented, creating customer inconveniences.
Difficult to reach customer service creates poor customer service experience
Provide meaningful customer experiences by automation in delivery & logistics
The omnichannel CRM for logistics is designed for better customer service. From automatic recording and order management to mass marketing and complaint resolution, this comprehensive CRM ecosystem supports everything needed towards digitalization.
This CRM application holds features to manage all customer data within one platform. Equipped with reporting of all kinds of business activities, all relevant data is accessible in real-time.
Additionally, the omnichannel application is also integrated with other communication channels, which allows for trigger messages to be sent to customers both online and offline.
An omnichannel CRM simplifies online and offline customer service. All customer data is updated in real time and accessible anywhere.
The omnichannel connects multiple business accounts. This integration facilitates interaction with customers and patients throughout various communication channels.
The omnichannel CRM for logistics is developed to simplify processes and operations. When customers contact businesses through WhatsApp, interaction is automatically stored within the CRM.
Interactions activate an AI chatbot to respond according to flows. Should there be unresolved inquiries, the chatbot automatically directs leads to agents for further handling.
Furthermore, when deliveries are made, automatic reminders with status updates and confirmations are automatically sent.
Do more without compromising accuracy and speed with Mekari Qontak’s cutting edge CRM built for IT departments and firms.
Whatsapp sales
