Hospitality

Streamline hotel service operations to turbocharge guest satisfaction

Integrated Omnichannel, CRM and Service Suites solution to build interactions with your guests effortlessly, promptly.

WhatsApp sales Free trial

Trusted by 35,000+ businesses in Southeast Asia

Challenges faced by hospitality sector without Mekari Qontak

Scattered communication across channels

Managing communications across multiple channels such as by phone, WhatsApp, email, and social media results in slow and inconsistent reponses to guests.

Slow manual administration process

Manual management of reservations, check-ins, and input of guest information slows down service and reduces hotel operational efficiency.

Inconsistent service quality

Unstandardized services affect hotel guest satisfaction and experience, especially if the coordination between division is inefficient.

Transform your hospitality services with Mekari Qontak

Without Mekari Qontak

Seorang pria memegang ponsel sambil menunjukkan ekspresi bingung, dikelilingi ikon telepon dan WhatsApp, dalam suasana kantor yang sibuk.

Uncoordinated communication across channels such as through phone, WhatsApp, and email increases guests wait time.
Services can only operate during operational hours due to limited manpower.
It is difficult to monitor the quality of agent responses from each communication channel.

With Mekari Qontak

Seseorang memegang ponsel sambil tersenyum, menggunakan aplikasi kontak di lingkungan kantor yang sibuk, dengan simbol waktu 24 jam di bawahnya.

Communications with guessts are centralized in one dashboard for seamless coordination and fast responses.
Hotel customer service can operate 24/7 with automated chatbot integration.
Management can monitor the quality of interactions with insights that are updated in real-time.

WhatsApp sales Free trial

Without Mekari Qontak

Sebuah wanita mengenakan jas putih menunjukkan dua tangan dengan simbol buku catatan, sambil berdiskusi di ruang kerja modern dengan komputer.

Guests data scattered across various documents complicates access to data and analysis.
Administrative work such as manual management of guest reservation and check-in slows down all processes.
Unpersonalized communication due to uncentralized data.

With Mekari Qontak

Seorang profesional menggunakan tangan untuk menunjukkan tanda oke, dikelilingi ikon folder dan grafik, di ruang kerja modern.

Centralization of guests data and interaction history in one system allows easy access and data management.
Automation of administrative tasks saves staff time to focus on serving guests optimally.
More personalized communication with access to guests' interaction history and preferences.

WhatsApp sales Free trial

Without Mekari Qontak

Seorang wanita mengenakan jas bisnis membawa jam dan uang di kedua tangannya, menonjolkan perbandingan antara waktu dan keuangan, dalam suasana kantor.

Manual scheduling, payment notifications, and service handling take a lot of time.
It is difficult to provide consistent service due to non-standardized manual processes.
Management faces difficulty in analyzing data accurately for further service improvement.

With Mekari Qontak

Seorang profesional berpakaian jas menunjuk dengan percaya diri, dikelilingi simbol bintang, AI, dan lonceng, menggambarkan suasana kerja yang modern dan produktif.

Automated reservation and payment notifications significantly increases operational efficiency.
Standardized service management ensure consistent service quality for all guests.
AI-based insights generated from service data helps management to make more precise and faster business decisions.

WhatsApp sales Free trial

A holistic ecosystem for customer service

Frequently Asked Questions (FAQ)

Mekari Qontak is a platform that integrates Omnichannel, CRM, and Service Suites to help the hospitality industry to manage their communications and services more efficiently.

With response automation, centralized communication channels, and comprehensive tools for service management, Mekari Qontak can accelerate services for your guests while increasing the hotel operational efficiency.

Yes. Omnichannel, CRM, and Service Suites features in Mekari Qontak are interconnected to ensure data is updated smoothly and in real-time, providing a satisfying experience and service for your hotel guests and also your employees.

Yes, you can register via the Free Trial menu to access the Mekari Qontak software demo for free to experience all of our features firsthand before making a purchase.