No real-time sales report
Lack of systemized sales trackers for supervisors to view real-time in order to evaluate sales performance
Monitor all sales activities comprehensively to improve purchases and customer relationships with Mekari Qontak’s Omnichannel CRM.
Lack of systemized sales trackers for supervisors to view real-time in order to evaluate sales performance
Low efficiency in keeping track of sales teams’ fieldwork performance and routes
Scattered and immeasurable campaigns result in time wasted and failure to meet sales targets
Sales leaders need systems to collect data based on activities, performance, progress, and more
Run well-targeted and highly interactive marketing activities to boost customer loyalty
Qontak omnichannel CRM is designed for consumer goods businesses to serve customers effectively. From recording orders, managing inventory, conducting mass promotions, to resolving customer complaints – all can be done automatically.
Moreover, Qontak’s omnichannel CRM software can be integrated with other communication channels. This feature allows businesses to improve both its online and offline services.
Omnichannel CRMs helps to serve your customer needs, both online and offline since all customer data is updated in real-time and accessible from anywhere.
One example of Omnichannel CRM usage can be seen with end-to-end social media integration; for example, a customer may interact via Instagram, then want to switch to WhatsApp to ask questions to the Customer Service agent.
With an Omnichannel CRM, customers do not need to repeat previous questions on Instagram because the Omnichannel software saves these interactions under a single profile. This way, customer service agents can directly answer customer needs seamlessly.
Get more done without compromising accuracy or speed with Mekari Qontak’s Omnichannel CRM solutions used by thousands of businesses.
Whatsapp sales
